My Generator promo code - December 2024 - Picodi Australia

General data about My Generator

My Generator offers a comprehensive shopping destination for various power products and appliances in Australia. This extensive range caters to several key market segments, including recreational vehicles (RVs), backup and portable power solutions, outdoor power equipment, and tools.

For enthusiasts of the RV lifestyle, My Generator stocks a large variety of appliances designed for caravans, motorhomes, camper trailers, boats, and 4WDs. Items in this segment include 12-volt caravan fridges, portable camping fridges, RV drawer fridges, caravan air conditioners, RV cooktops, stoves, and many other related products. Additionally, My Generator provides a diverse range of power solutions such as caravan batteries, camping power packs, 12-volt inverters for camping, camping battery chargers, and solar panels, all designed to support off-grid camping experiences.

When it comes to generators, My Generator features a selection suitable for every need and budget. This includes a spectrum of options from small, quiet camping generators to large industrial backup generators. The range covers inverter generators, worksite portable generators, domestic backup generators, auto start generators, 3 phase generators, and large stationary diesel generators. The store supplies generators from leading quality brands known for their reliability and performance.

My Generator also supplies power equipment and tools suitable for both DIY projects and professional use. These include pressure washers, water pumps, concreting and compaction equipment, groundcare equipment and tools, and outdoor power equipment. For those interested in sustainable energy solutions, My Generator offers an array of solar and off-grid appliances.

The products featured across the site come with comprehensive warranties and nationwide servicing, backed by spare parts support. My Generator ensures delivery to customers throughout Australia, allowing easy access to their extensive product ranges.

Aside from products, My Generator provides resources such as buyer's guides, a learning centre, and a blog, aimed at helping customers make informed decisions about their purchases. For convenience, My Generator supports various financing options including ""Buy Now, Pay Later"" services, and offers a price match guarantee on its products.

To cater to ongoing customer engagement, My Generator encourages newsletter sign-ups with enticements such as promotional offers for those who subscribe.

Overall, My Generator positions itself as an online retailer dedicated to offering a broad selection of quality power products and appliances, complemented by excellent customer service and expert advice.

My Generator - how to complete a complaint and make a return?

The policy of complaints and returns is as follows:Upon the delivery of the product, it is essential to inspect the goods before signing the Delivery Receipt from the carrier. In case of any damage during the delivery process, refer to the Payments and Returns Policy for further details.If a product needs to be returned, it should be done in line with the stipulations outlined in the Payments and Returns Policy. It is the customer's obligation to ensure that returned goods are properly packaged, and that they provide the proof of purchase or receipt. Upon receipt of the returned item, the condition will be evaluated before any exchanges, credits, or refunds are processed.Any complaints or issues related to the product should be communicated as quickly as possible to allow for prompt resolution. The dedicated customer service team is available to assist with any complaint, ensuring that concerns are addressed in accordance with the policies in place.

The policy of complaints and returns is as follows:

Upon the delivery of the product, it is essential to inspect the goods before signing the Delivery Receipt from the carrier. In case of any damage during the delivery process, refer to the Payments and Returns Policy for further details.

If a product needs to be returned, it should be done in line with the stipulations outlined in the Payments and Returns Policy. It is the customer's obligation to ensure that returned goods are properly packaged, and that they provide the proof of purchase or receipt. Upon receipt of the returned item, the condition will be evaluated before any exchanges, credits, or refunds are processed.

Any complaints or issues related to the product should be communicated as quickly as possible to allow for prompt resolution. The dedicated customer service team is available to assist with any complaint, ensuring that concerns are addressed in accordance with the policies in place.

What are the payment options in My Generator?

My Generator offers various payment methods to accommodate the convenience of customers. Purchases can be made using credit cards such as Visa or MasterCard, providing a straightforward and widely accepted payment method. Additionally, PayPal is available as a payment option, catering to those who prefer the security and convenience associated with PayPal services.

For customers looking for deferred payment options, Bank Transfer and Zip Money (Interest Free) are available. Bank Transfer allows customers to pay directly from their accounts, while Zip Money offers the advantage of interest-free payments, making larger purchases more manageable.

It's important to note that a surcharge applies to certain transactions. Specifically, a surcharge of 1.2% is applicable to payments made with Visa, MasterCard, or PayPal for amounts exceeding $5,000. This additional fee is something customers should consider when making large purchases.

All transactions on the My Generator platform are processed in Australian Dollars (A$), ensuring a consistent and clear pricing structure for all items. Furthermore, the site upholds a high standard of payment security. It employs the latest 128-bit SSL (secure sockets layer) encryption technology to protect the financial details of customers, offering peace of mind that personal information is safeguarded during the transaction process.

• Credit cards accepted: Visa, MasterCard
• Additional payment options: PayPal, Bank Transfer, Zip Money (Interest Free)
• Surcharge information: 1.2% surcharge for payments over $5,000 using Visa, MasterCard, or PayPal
• Currency for all transactions: Australian Dollars (A$)
• Security: 128-bit SSL encryption technology for secure transactions

Should there be a need to return an item, My Generator has a structured Returns Policy in place. Returns require a Return Authorization Code (RAC), which can be obtained by contacting customer service. This policy specifies conditions for returns, such as unopened products which can be returned within 14 days of delivery, and opened products subject to a restocking fee. Noticeably, 'Change Of Mind Returns' are not covered by Consumer Guarantees, and certain items, such as Caravan Covers, cannot be returned once opened. For products that are 'Built to Order', returns are not accepted. Moreover, in the case of damaged products, customers are advised to inspect their orders upon delivery before signing the receipt.

1. Return prerequisites: Return Authorization Code (RAC) required for all returns
2. Unopened product returns: Allowed within 14 days of delivery, subject to terms
3. Opened product returns: Permissible within 14 days, subject to a restocking fee
4. Exceptions: Caravan Covers cannot be returned once opened, 'Built to Order' products are not returnable
5. Inspection of goods: Required upon delivery for any damages

In the event of defective or faulty products, customers are encouraged to test the product within 7 days of receipt. Should there be a problem, My Generator provides appropriate contact details for customer support to facilitate warranty inquiries and service.

The purchasing experience at My Generator ensures that customers are provided with secure payment options and a comprehensive returns policy, reflecting the company's commitment to customer satisfaction.

My Generator - delivery costs and methods

Shipping Policy at My Generator involves several key elements to ensure that products are delivered efficiently and safely to customers. An essential part of this process is the generation of a Return Authorization Code (RAC) when items need to be returned. The policy outlines specific conditions and charges related to different scenarios such as opened products, unopened products, damaged goods, and order cancellations.Key points of the Shipping Policy are as follows:1. For unopened products, customers have 14 days from delivery to return items for a refund, subject to conditions and restocking fees.2. Opened products also have a 14-day return period but incur a higher restocking fee to cover additional costs like testing, cleaning, and repackaging.3. Certain products that have been installed must be assessed by a manufacturer-approved service agent to identify any faults or issues.4. Specific products, such as those listed as ""Built to Order,"" are not eligible for returns.5. Any order that has shipped cannot be canceled, and refusal of delivery will invoke the standard return policy.6. If products arrive damaged, customers should refuse delivery or write ""Possible Freight Damage"" on the delivery receipt if only suspected, to ease the process of a future freight claim.7. Cases of incorrect items being delivered will be handled by coordinating an exchange or refund as per the customer's preference.For defective or faulty products, customers are advised to test the products within 7 days of receipt and contact support services for resolution under the manufacturer's warranty.All transactions are processed in Australian Dollars, and the Shipping Policy specifically mentions a 1.2% surcharge for Visa, MasterCard, or PayPal payments over $5,000.It is vital for customers to note that Consumer Guarantees do not apply in situations where they changed their mind or found the item cheaper elsewhere after the purchase.Shipping Policy details help in ensuring a transparent process for My Generator customers, reducing any potential confusion related to product deliveries and returns.

What are the existing promo codes and promotions in My Generator?

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