MYTHERESA discount code - December 2024 - Picodi Australia

MYTHERESA - general information

Mytheresa - Overview:

Mytheresa is a premier online shopping destination for women's luxury and designer fashion. It offers an extensive selection of over 200 international luxury brands and receives about 900 new arrivals each week directly from the runways. The platform's carefully curated selection provides a boutique-like shopping experience, featuring exclusive designer collaborations and rare capsule collections not found elsewhere.

Product Offerings:

• Clothing: Mytheresa boasts a wide array of women's apparel including dresses, jackets, coats, knitwear, tops, pants, skirts, suits, two-piece sets, jeans, skiwear, beachwear, activewear, bridal, and shorts.
• Shoes: A diverse selection ranging from ankle boots, pumps, sandals, sneakers, flat shoes, mules, espadrilles, to specialty shoes such as evening shoes, bridal shoes, winter shoes, heeled shoes, and platforms.
• Bags: An impressive collection spanning shoulder bags, crossbody bags, tote bags, clutches, top-handle bags, evening bags, mini bags, wallets on chain, bucket bags, backpacks, belt bags, travel & luggage, beach bags, and bridal bags.
• Accessories: Essential and fashionable items like hats, sunglasses, belts, scarves, small leather goods, hair accessories, winter accessories, gloves, sports accessories, gifts, bridal accessories, and home & lifestyle products.
• Jewelry: Featuring fine and fashion jewelry, rings, earrings, necklaces, bracelets, and watches from renowned designers and brands.

Key Features:

• New Arrivals: Weekly updates with fresh selections straight from the fashion runways.
• Designers: Top luxury brands including, but not limited to, Alaïa, Bottega Veneta, Gucci, Saint Laurent, Valentino, and many more. A comprehensive A-Z list of designers is also available.
• Discover: Themed collections such as Wardrobe Essentials, Vacation Shop, Exclusives, Essentials, and New Season offerings, providing an insider's guide to the latest trends and must-haves.
• Shopping Experience: An intuitive online platform and a mobile app for convenient on-the-go shopping.

Exclusive Shopping Perks:

• Free shipping on orders over AU$1000.
• Authentic products guaranteed, with free returns and exchanges within 30 days.
• Exceptional customer service, available 24/7 in 13 different languages.

Extra Information:

• Service extends to customer inspiration for event dressing, broken down into easy-to-shop categories.
• Availability of exclusive fashion sneak peeks for registered users and a personalized wishlist feature.
• Secure shopping with fast delivery to over 130 countries.

Customer Engagement:

• Newsletter subscriptions offering trend updates, style tips, and exclusive offers.
• An invitation to join the Mytheresa Shoe Club for the latest news on footwear.

Sustainability and Community:

Mytheresa is also committed to sustainability, press events, careers, and nurturing relations with investors and affiliates.

MYTHERESA - how to complete a complaint and make a return?

Returns and Exchanges Policy:

Customers who are not fully satisfied with their purchase from Mytheresa can return any item within 30 days of receipt. To initiate a return or exchange, steps are as follows:

1. Visit the returns portal at returns.mytheresa.com and log in using account credentials.
2. Select the items for return or exchange, and specify a reason from the dropdown menu.
3. Complete the step to generate and print the returns label.
4. Place items in original packaging, attach the returns label, and either drop off at a DHL store or arrange a pickup at mydhl.express.dhl.

For a refund or to exchange items, notification of refund approval or shipment details for the exchange order will be communicated once the returned items have been received and processed.

Returns Conditions:

• All items must be in original condition, unworn, unwashed, with tags attached.
• All boxes and dust bags must be included in the return.
• Returns must be sent in one consolidated parcel using the original delivery service (DHL).
• Only returns from the country to which an order was originally shipped are accepted.
• Returns are unfortunately not free of charge when shipped from a different country (import and shipping fees will be at the customer’s expense).
• Customized items are non-returnable.
• The refund is credited to the original payment method or as store credit for future purchases.
• Shipping and insurance costs, as well as handling fees, are not refunded.

Exchanges Conditions:

• Only items in their original condition can be exchanged, and just once per item.
• Exchanges are limited to different sizes of the same item.
• All exchanges must be done in one parcel, and multiple returns from one order at different times may be refused.
• The original delivery service (DHL) must be used for exchanges.
• Exchanges from a different country to the original shipment are not free of charge (import and shipping fees will be at the customer’s expense).
• Customized items are not eligible for exchange.
• Products from the LIFE category cannot be exchanged.

Repeal Policy:

To repeal a contract of purchase, there are two options:

1. Repeal of Purchase by Way of Return: Automatically takes effect if items are returned within 30 days as instructed.
2. Repeal of Purchase in Written Form or Over the Phone: Within 14 days post-delivery, customers can inform Mytheresa via email, fax, or phone to repeal the purchase. Following the notice, items must be returned within 14 days.

• Email at customercare@mytheresa.com may take a few days for a response.
• Phone line at 1-800-982-320 is available 24/7.

What are the payment options in MYTHERESA?

Payments for shipments to Australia are processed in Australian dollar (AUD). Multiple payment options are available, ensuring a flexible shopping experience.

Payment by Credit or Debit Card

During the checkout phase labelled "payment", customers can choose to pay using their credit or debit card. Accepted card types include Visa, Mastercard, American Express, Diner Club, JCB, Union Pay, and Discover. It's important for customers to be aware that possible transfer fees and bank service fees might be applicable. Such fees charged by the bank are not refundable by Mytheresa.

Mytheresa employs state-of-the-art server security software with SSL encryption to secure and protect the transmission of card details.

The amount corresponding to the order will be held as a payment reservation on the customer's card until the order has been shipped (at which point the amount will be booked) or cancelled (leading to the cancellation of the payment reservation).

Additionally, in the case of returns, refunds will always be issued to the credit card that was originally used for the order.

Verified by Visa or Mastercard SecureCode

For cards registered under the 3-D security programs Verified by Visa or Mastercard SecureCode, a security check may apply. If part of these programs, a pop-up window during purchase will prompt the customer to input their password, which is secured by their respective bank, to complete the transaction.

Payment by American Express

An address verification system is employed by American Express to match the shipping address with the billing address recorded with them. Should addresses not coincide, the customer is contacted to provide an alternate shipping address, with the order being held until successful authentication.

Payment by PayPal

Customers opting for PayPal will be redirected to PayPal's website. For those with an existing PayPal account, user data log-in is needed to confirm payment. New PayPal users can sign up during checkout. Returns are refunded to the PayPal account used for the original transaction.

Payment by Gift Card, Store Credit, or Promotion Code

• Customers can enter the code in the designated field within the shopping bag.
• The final price is automatically adjusted to reflect the discount or remaining credit.
• If the balance available is less than the order's total, an additional payment method can be selected to cover the difference.
• If there's a remaining balance on the gift card or store credit, the same code can be applied for subsequent purchases until it's fully utilized.

Mytheresa guards the right to block the utilization of gift cards or store credit in case of misuse.

Delivery costs in MYTHERESA

Shipping Methods and Delivery for MYTHERESA Orders

Items purchased from MYTHERESA are shipped to Australia using an affiliated courier service, specifically DHL. Throughout the shipment journey, all orders are insured against both theft and accidental damage. This insurance remains in effect until each shipment has been delivered and a written acknowledgement of receipt has been obtained.

Delivery to post office boxes is not offered. In instances where orders are fulfilled in partial shipments, customers will only incur shipping costs once. Orders are processed and dispatched during the service hours of 8:00 am to 8:00 pm CET from Monday to Friday and from 9:00 am to 6:00 pm CET on Saturdays, excluding German public holidays. Following the receipt of payment, orders are dispatched within a single business day at the latest. Any deviations from this process will be communicated at the point of checkout.

Shipping Costs and Delivery Times

• Free Shipping: Orders exceeding AU$ 1000 will be delivered within Australia at no shipping cost.
• Express Delivery: Orders are subject to a shipping fee of AU$ 20.00 and will be delivered within 2-5 business days.

Should there be any variations in the provided delivery times, customers will be informed during the checkout process. In addition, delivery times can be subject to change due to variables in customs clearance.

Carbon Neutral Option

MYTHERESA operates as a carbon neutral company by counterbalancing all direct company emissions and selected indirect emissions related to energy consumption, Mytheresa packaging, order shipment, business trips, and employee travel. All calculations are based on recognized international standards. Customers can choose to further mitigate the CO2 emissions associated with the preparation, packaging, delivery, and any potential returns of their order by opting for a carbon neutral delivery. This involves contributing €0.25 towards a Gold Standard-certified project overseen by Climate Partner, an independent entity that specializes in climate action.

The average CO2 emissions per order are approximately 25kg. By choosing the carbon neutral shipping option, the impact equivalent to the carbon uptake of two beech trees per year is offset, contributing towards the UN's Sustainable Development Goals. The carbon neutral contribution, once made, is non-refundable.

Delivery Countries

Orders can be shipped to over 130 countries globally. For information on shipping options and costs to countries other than Australia, one must select their desired destination country from the provided list on MYTHERESA's website.

Order Tracking

Upon dispatch of any order, the customer will receive an email containing a tracking number for the parcel. The status of the shipment can be checked one to two hours after the email has been sent, through the provided link.

Eco Packaging

MYTHERESA offers eco-friendly packaging as well as the option to receive orders in the brand's signature yellow packaging at no additional cost. The eco packaging is composed fully of recycled materials and carries the FSC Recycled certification.

• Eco packaging is designed to reduce consumption, waste, and the carbon footprint of the order.
• Customers are advised to adhere to local municipal guidelines regarding the disposal of the various components of the packaging.

Duties & Taxes

For deliveries heading to Australia, the price of the item already includes the goods and services tax (GST) in addition to customs duties and handling fees.

What are the existing discount codes and promotions in MYTHERESA?

Shoppers seeking luxury fashion at more accessible price points have an array of offerings and discount code from discount code MYTHERESA. For instance, with a subscription to the discount code MYTHERESA newsletter, customers immediately tap into exclusive offers and potential savings on their orders, even without a specific discount code.

Additionally, discount code MYTHERESA has seasonal promotions, like their winter sale, where customers could revel in up to a 50% reduction on select items. Fashionistas on the hunt for high-quality bags could have previously enjoyed up to 30% off on this particular accessory category within discount code MYTHERESA.

Dress enthusiasts were also treated to a delightful range from just $90, showcasing discount code MYTHERESA's commitment to variety and affordability. While the necessity of a discount code was negated, the allure of snagging a high-fashion piece at such competitive rates is undeniable.

Furthermore, the customer-centric approach of discount code MYTHERESA was highlighted through their promise of free returns. This policy solidifies the trust between the retailer and its clientele, ensuring a hassle-free post-purchase experience.

• Up to 50% off selected items: A stellar opportunity to own designer fashion at half the cost.
• Save up to 30% off on bags: Curated discounts making luxury accessories more attainable.
• Dresses starting from $90: An offering that blends couture with affordability, no discount code needed.
• Free returns: Reassuring policy that prioritizes customer satisfaction, making purchasing decisions easier.
• Exclusive newsletter offers: Special deals dispatched to the inboxes of discount code MYTHERESA newsletter subscribers.

Regrettably, certain deals, such as an extra 20% off selected sale items for purchases over SG$700 or themed sales like Boxing Day savings and Black Friday deals, have expired. Nonetheless, these past promotions exemplify discount code MYTHERESA's tradition of delivering noteworthy seasonal discounts to its shoppers.

To keep abreast of the latest discount code, fashion lovers are encouraged to stay connected with discount code MYTHERESA for real-time updates and upcoming savings opportunities.