Spark voucher - November 2024 - Picodi New Zealand

Spark - general information

Spark NZ offers a variety of services and products catering to individuals' communication needs, primarily focusing on broadband Internet and mobile phone services.

Broadband Internet Services:

• Wireless Broadband
• Fibre Broadband
• Plans that include non-stop Netflix
• Options for checking broadband availability at your address
• Solutions for moving your broadband service to a new house

Mobile Phone Services:

• Pay Monthly plans with endless data options
• Prepaid plans
• Mobile Broadband plans
• Travel Packs for international roaming

Devices and Accessories:

• A range of mobile phones from top brands like Apple and Samsung
• Tablets and Mobile Broadband devices
• Speakers, gaming accessories, cases & protection, headphones & earphones

Exclusive Benefits:

• Personalized plan recommendations with the "Made For You Review"
• Netflix inclusion on eligible broadband plans
• Access to Spotify Premium on select plans
• Xbox All Access on specified Pay Monthly mobile and broadband plans

Customer Support Services: Assistance is offered for account & billing management, broadband troubleshooting, mobile setup, and privacy & safety concerns.

Additional Features:

• IoT (Internet of Things) solutions for business efficiency
• Spark 5G for enhanced mobile connectivity
• Informative benefits such as webinars and articles on technology and innovation

The store facilitates online shopping with free shipping (excluding modems), a 7-day free return policy, and same-day click and collect options for convenience.

Current Deals: Customers can save on purchases like the Galaxy S24 Ultra through trade-in offers and obtaining the device interest-free on eligible Pay Monthly Mobile plans.

Complaints and returns in Spark

Refunds Policy:

• Account credit due to overpayment, billing errors, or credit from final bill of a former customer is automatically applied to future bills for current customers.
• For refund of credit, complete the refund form.
• Refunds can be made to the original bank account or credit card of payment, or WINZ if they made the payment.
• Option available to donate credit to the Spark Foundation or apply it to another Spark account.
• Prepaid mobile customers should contact Spark directly via message or call for refund queries.

Refund Process for Former Customers:

1. Refunds are issued for credit balances on the final Spark account of former customers.
2. Refund payment is processed within seven to ten working days.
3. Customers can opt for a refund to their bank account or credit card, transfer the balance to another Spark account (excluding Prepaid accounts), or donate to Spark Foundation.
4. Unclaimed account balance over $100 after five years will be transferred to the IRD in compliance with the Unclaimed Monies Act.

Common Reasons for Being Owed Money by Spark:

• Automatic payment issue.
• Error with final payment.
• Incorrect charges.

Steps to Claim Refund:

• Use the Spark account number from correspondence to fill out the refund registration form.
• Choose the refund method: refund to the original bank account or credit card, transfer to another Spark account, or donate to the Spark Foundation.

Eligibility and Inquiry:

• Former Spark customers might be owed money.
• Communication is sent to the most recent address on file regarding refunds owed.
• Use the refund registration form or refund checker form to initiate the refund process.

In what ways can you pay for purchases in Spark?

Payment Methods at Spark Store

There are multiple ways to pay the Spark bill, catering to different preferences for convenience and ease of use. The following describes each payment method in detail:

• Online Payment:
  • Payments can be made using Credit/Debit card or POLi without the need to sign in to MySpark.
  • Internet banking is available, and clients are advised to use the Spark account number as the reference.
  • Using the Spark app, bills can be paid with a Credit/Debit card or bank account, though a surcharge may apply for card payments.
• Automatic Monthly Payment:
  • Direct debit from a bank account or Credit/Debit card on the due date is available, and clients can set this up within the app or online.
  • The recurring Credit/Debit card payments come with a surcharge of 0.6% (plus GST if applicable).
  • Business customers can complete a business form for automatic monthly payments via direct debit.
• Other Ways to Pay:
  • Payments can be made over the phone using credit cards with a surcharge of 0.6% (plus GST if any).
  • At a Post Shop or Spark store, with an additional fee for payments at a Post Shop and a surcharge at Spark stores for credit card payments.
  • Rural charge card payments can be set up with eligible rural charge card companies.
  • Clients with multiple accounts can pay several accounts with one payment and must provide a breakdown of the allocation in the reference.
  • Similar to online payments, the credit/debit card charges for all cards is 0.6% (plus GST, if any), with POLi as an alternative to avoid these charges.
• Payment Extensions and Support:
  1. Short term payment extension is available for those who can meet future monthly charges but need a small extension for the current or past bills.
  2. Long-term payment extension for over six months, potentially affecting credit rating, is an option for those in need of extended support.
  3. Considering plan changes or service restrictions might better suit cost and needs.
  4. Hardship support is an additional avenue for those significantly affected by circumstances such as natural disasters, loss of income, or illness.

It's important for clients to note that entering into a payment arrangement with Spark may impact their credit rating and other terms and conditions apply.

What vouchers and promotions does Spark offer?

At Spark, shoppers have the opportunity to leverage a variety of vouchers to obtain substantial savings on their purchases. These vouchers are meticulously verified by Picodi New Zealand Team, ensuring customers receive only legitimate offers to reduce their shopping expenditure.

Some of the offerings include:

• A $300 discount on Samsung Galaxy S22 Ultra 5G when purchased over 36 months on a $59.99 or above Endless Mobile Plan – an outstanding opportunity for tech enthusiasts to upgrade to the latest device.
• Exceptional monthly deals on mobile broadband plans starting from just $29.99, which is a major advantage for users seeking reliable internet on-the-go without overspending.
• Additional services that enhance the Spark experience, including bonus texts and data perks, which begin from a very affordable rate of $5, indicating that users can customize their plans without financial strain using Spark voucher.
• Up to 30% off in the discount section presents shoppers with a fantastic range of products at reduced prices, illustrating the commitment of Spark to provide cost-effective solutions to its customers.
• Periodically, exclusive promos such as the Boxing Day Shopping Craze and Cyber Monday deals offer seasonal discounts, underscoring the dynamic nature of savings available through Spark voucher.

It's important to note that these offers are subject to expiration but are regularly updated to ensure all shoppers can benefit from the latest deals. Spark is steadfast in its dedication to present valuable offers without necessitating special vouchers at checkout, which simplifies the user's shopping experience.