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General data about Mytheresa

MYTHERESA – LUXURY FASHION AND DESIGNER MytheresaPING

• Online shopping destination for children's, men's, and women’s luxury fashion and lifestyle design
• Featuring an edit from over 200 international luxury brands
• Selection includes the world’s most sought-after designer brands such as Bottega Veneta, Givenchy, and Burberry.
• Offers an easy-to-navigate online shopping platform with a boutique-like feel
• An expert team of buyers bring a curated selection of fashion straight from the runways of New York, London, Paris, and Milan
• Daily New Arrivals to ensure the most coveted items are readily available
• Our Life store presents a range of established and emerging designers in home, lifestyle, and more

A LUXURY MytheresaPING EXPERIENCE

• The finest edit of more than 200 international luxury brands
• 900 new arrivals each week directly from the runway
• Well-curated selection of items for a boutique-like shopping experience
• Exclusive designer collaborations and capsule collections not found elsewhere

SERVICE AND QUALITY

• Authentic products guaranteed
• Free returns and exchanges within 30 days
• Exceptional customer service available 24 hours a day, 7 days a week in 13 different languages

With a heritage of over 30 years, Mytheresa started in Munich as a local boutique and evolved into a world-leading luxury e-commerce company.

How to return purchases in Mytheresa?

Returns & Exchanges

Customers are able to return purchases within 30 days of receipt. To execute a return, follow the provided instructions with the same carrier that shipped the order. If exchanging items, contact Customer Care to reserve the new size and proceed as outlined for returns. Once the returned item is received and processed, the exchange will be shipped.

• Returns with DHL
  1. Use the returns and exchanges form to indicate the item(s) for return and reason or desired exchange size.
  2. Include the items and form in the original packaging.
  3. Complete three copies of the Pro-Forma invoice, place them in a transparent envelope, and attach it to the parcel.
  4. Choose to drop-off the parcel or arrange a pickup with a Waybill number provided on the label.
  5. A refund confirmation will be sent once the return has been processed.

Returns conditions:

• Items must be in original condition, unworn, unwashed, and with tags attached.
• Include all item boxes and dust bags.
• All goods must be returned in the same parcel using one prepaid label.
• Returns must originate from the same country as the original shipment.
• Customized items are not returnable.
• Refunds are credited to the original payment method or as store credit.
• Shipping, insurance, and handling fees are non-refundable.

Exchanges conditions:

• Exchanges are permissible only for non-faulty items in original condition with tags attached.
• Can only exchange for a different size, not color or different item.
• Exchanges can only be done once per item.
• Merchandise must be returned in one parcel, and multiple returns sent at different times may be refused.
• Exchanges must use the same delivery service (DHL) as the original order.
• Items must be exchanged from the country of the original order.
• Customized items and products from the LIFE category are non-exchangeable.

Repeal policy

1. Return items within 30 days to automatically trigger a repeal of purchase.
2. To repeal a contract of purchase, inform via email, fax, letter, or phone within 14 days of delivery and return the items within the subsequent 14 days.

Mytheresa - payment options

Payment Information

Currencies

• Payments, as well as refunds, are invoiced in Euro (EUR).

Payment by credit or debit card

1. During the checkout step "payment", select the option to pay by card.
2. Possible transfer fees, as well as bank service fees, might be charged.
3. The following credit cards and debit cards are accepted: Visa, Mastercard, American Express, Diner Club, JCB, Union Pay and Discover.
4. Mytheresa uses state-of-the-art server security software with SSL encryption for the safe and bug-proof transmission of card details.
5. The order amount will be deposited on the card as a payment reservation until the order has either been sent (amount will be booked) or canceled (payment reservation will be canceled).
6. Refunds from returns are always issued to the credit card that was used to pay for the original order.

Verification process for credit card payments

• The EU Payment Services Directive (PSD2) requires a 2-factor authentication to verify the cardholder's identity.
• This verification method only applies to credit cards.
• For Verified by Visa or Mastercard SecureCode, a password is required for online transactions.
• The American Express address verification system checks if the shipping address matches the billing address.

Payment by Instant Bank Transfer

Instructions:

1. Select Instant Bank Transfer during the payment step in the checkout process.
2. Choose the bank with which an account is held.
3. Review the order and confirm the purchase.
4. Depending on the device type and bank procedures, one will be redirected to the online banking login page or bank's app.
5. Log in and approve the bank transfer to complete the payment.
6. For each order paid via Instant Bank Transfer, a donation of €0.30 is made to Viva con Agua’s All4Wash project in Uganda.
7. The project supports 20 schools with a clean water supply and sanitation facilities.

Payment by PayPal

1. Upon selecting PayPal as the payment method, one will be redirected to the PayPal site automatically.
2. If an existing PayPal account is held, log in with user data to confirm the payment, otherwise, register to proceed with payment.
3. Refunds from returns will be booked onto the registered PayPal account.

Payment by gift card, store credit, or promotion code

• Enter the code in the designated field in the shopping bag to apply a gift card, store credit, or promotion code.
• If the order total exceeds the available balance or promotion amount, another payment method can be selected to cover the remaining amount.
• If the balance of a gift card or store credit exceeds the order amount, the same code can be used for the next purchase until the credit balance is used in full.

What are the delivery costs and methods in Mytheresa?

Shipping Information at Mytheresa

Mytheresa packages are delivered worldwide through the affiliate courier DHL. Each shipment is insured against theft and damage until the point of delivery and written acknowledgement. Note that deliveries cannot be made to post office boxes, and shipping costs are charged only once for partial shipments.

Orders are processed and sent during the main service hours from 8:00 am to 8:00 pm CET, Monday to Friday, and from 9:00 am to 6:00 pm CET on Saturdays. The company is closed on German public holidays. Orders will be dispatched one business day after payment has been received, but this may vary in some cases, with information provided at checkout.

• Shipping Costs and Delivery Times:
  • For worldwide orders over €600, shipping is free of charge.
  • Delivery Method: Express
  • Shipping Costs: €20.00
  • Delivery Times: 2-4 business days


• Details about changes to the delivery times will also be communicated at checkout.
• Shipping times can vary due to customs clearance processes.

To track an order shipment, a tracking number along with an email is provided after dispatch. The shipment status can be checked using the provided link about one to two hours after receiving the email.

Packaging options include Mytheresa's eco packaging, which is FSC Recycled certified and lighter than the signature yellow packaging, thereby reducing the order's carbon footprint. Alternatively, the signature yellow packaging (FSC Mix certified) is also available at no extra cost. Both packaging options come with recommendations for disposal following local municipal guidelines.

For non-EU countries, the recipient will need to handle customs duties and taxes determined by the respective customs office and invoiced by DHL. For specific Latin American countries, additional and varying import regulations and requirements apply.

Carbon Neutral Option

Mytheresa provides a carbon neutral shipping option, allowing customers to offset the CO2 emissions of their order's preparation, packaging, delivery, and potential return. This is done through a partnership with Climate Partner, supporting a Gold Standard-certified project. A contribution of €0,25 helps offset the estimated average CO2 emissions of 25kg per order.

What discount codes and promotions are available in Mytheresa?

Shopping at Mytheresa comes with an array of enticing offers and discount codes designed to enhance your buying experience while providing substantial savings. For instance, savvy shoppers can take advantage of a 10% discount simply by using the discount codes when purchasing through the Mytheresa app. Moreover, selecting full-price items doesn't mean missing out on savings, as a 10% off Mytheresa discount code is readily available for these products.

Apart from these attractive discount codes, Mytheresa also presents promotional deals for various fashion items. A selection of elegant dresses starts from just €105, allowing you to revamp your wardrobe without overspending. If you're in search of comfortable yet stylish flat shoes, you can find them starting at €192. These offers make high-end fashion more accessible without needing a Mytheresa discount code.

Additionally, signing up for the Mytheresa newsletter could be immensely beneficial. It keeps you updated on new deals and upcoming discount codes, ensuring you never miss a chance to save. Their Big November Discounts are also an occasion to look out for, promising extra savings during the month.

For orders surpassing €800, Mytheresa also extends the perk of free shipping, adding to the convenience and cost-effectiveness of your shopping experience. While specific discount codes might mention an expiry date, such as the up to 70% off that ended in January, or the additional 20% off on selected sale items, customers can always look forward to new and exciting discount codes to enhance their shopping journey at Mytheresa.