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Banggood - general information

Banggood is a global leading online shop specializing in gadgets and fashion. Banggood offers an extensive range of products with a commitment to quality and affordability. The store caters to a wide array of categories to meet the needs of various customers.

Shopping online with Banggood provides access to brands such as VEIKO, ZD Racing, Zeblaze, SONOFF, and Drillpro, among others. Customers can find products ranging from tech gadgets and tools to clothing and home goods.

• Categories:
  • Toys, Hobbies, and Robots
  • Sport & Outdoor
  • Industrial & Scientific Tools
  • Automobiles & Motorcycles
  • Electronics
  • Mobile Phones & Accessories
  • Computers, Office Supplies, and Gaming
  • Home and Health Appliances
  • Home, Garden & Furniture
  • Lights & Lighting
  • Men’s and Women’s Clothing

Banggood prioritizes customer experience by offering functionalities such as:

1. Quality and Savings: Comprehensive quality control and affordable prices.
2. Global Warehouse: 37 overseas warehouses ensuring wide availability.
3. Fast and Convenient Logistics: Door-to-door fast and convenient delivery services.
4. Payment Security: Over 40 different secure payment methods.
5. Professional Service and Product Warranty: Dedicated 24/7 customer service.

Banggood remains committed to ensuring customer satisfaction through quality service, offering a range of products that balances quality with cost-effectiveness. The store is designed to be user-friendly and accessible to shoppers worldwide, with a focus on providing a secure and enjoyable online shopping experience.

Complaints and returns in Banggood

Policy of Complaints and Returns at Banggood

• Warranty: Banggood offers detailed warranty policies for different product categories. The warranty period and terms may vary, taking into account factors such as product type and issue.


• Returns and Exchanges: The store provides specific instructions for returns and exchanges. Customers requiring these services must comply with the outlined procedures to qualify for a return or exchange of products.


• Refunds: Refund eligibility and the process are determined by the type of product, the reason for the refund request, and compliance with Banggood's return policy.

Shipping and Delivery:

• Total Estimated Delivery Time: The total delivery time is split into processing time and shipping time. The processing time includes preparing the items, quality check, and packing for shipment.


• Shipping Methods: Recommended shipping methods for different regions are provided. However, specific details about the shipping policy in relation to complaints and returns are not described.


• Tracking Information: Banggood offers tracking information, although specifics about how it relates to the complaints and returns are not detailed.

• Note: While descriptions of the warranty, returns, exchanges, and refunds are provided, specific details such as timeframes, conditions, and procedures are not included in the provided text. The provided data does not include complete information about Banggood's complaints and returns policy.

Additional Policy Information:

• Authentic Products Warranty: Banggood guarantees the authenticity of its products, but specifics on how this affects the return process are not given.


• Shipping Insurance Policy: Customers have the option to purchase shipping insurance. The specifics of the insurance coverage in the event of a complaint or return are not outlined.

In what ways can you pay for purchases in Banggood?

Payment Methods at Banggood:

• Various payment methods are supported to accommodate multiple regions and customer preferences.
• Payment options include BGpay, which is an often chosen method due to its convenience.
• PayPal is accepted, providing a secure and fast way for transactions.
• For customers in Malaysia and Thailand, bank payments are available for use.
• Credit card payments may be subject to restrictions on certain products.
• Netbanking and UPI payment options are provided, facilitating transactions especially for Indian customers.
• For Indian users, the choice to use credit or debit cards is also presented.
• iDEAL payments are supported, which is commonly used in the Netherlands.
• Payments with Cash on Delivery (COD) are an option for customers from selected regions such as Saudi Arabia, United Arab Emirates, Kuwait, Oman, Bahrain, Thailand, Singapore, Malaysia, Philippines, and Indonesia.
• Customers in Brazil have the alternative to pay through installments (credit card) or via Boleto Bancário.

Instructions for completing a transaction with each payment method are available to guide users through the checkout process.

Note: Upon selecting COD, a confirmation code is sent to the customer's mobile phone to verify contact details. It is essential to follow the instructions provided in the message.

Important: Not all payment methods may be available for all items due to product-specific restrictions.

Banggood - delivery costs and methods

Methods of Order Delivery at Banggood

• Processing Time: This is the time required to get your order ready for shipping from the warehouse. It includes preparing your items, conducting quality checks, and packing for shipment.
• Shipping Time: This is the duration it takes for the items to be transported from our warehouse to your destination.

The total estimated delivery time is the sum of the processing time and the shipping time. Below are the detailed methods of shipment available:

Available Shipping Methods:

• Economic Shipping (Special):
  • Timeframe: 21-40 business days
  • Tracking: Provided
• Banggood Priority Direct Mail:
  • Timeframe: 16-20 business days
  • Tracking: Provided
• Standard Shipping:
  • Timeframe: 21-30 business days
  • Tracking: Provided
• Banggood Express:
  • Timeframe: 14-19 business days
  • Tracking: Provided
• Expedited Shipping:
  • Timeframe: 10-22 business days
  • Tracking: Provided
• European Railway Direct Mail:
  • Timeframe: 50-75 business days
  • Tracking: Provided

Important Notes:

1. The shipping time provided represents the estimated timeframe in business days after an order has been shipped.
2. Business days do not include Saturday/Sunday and any public holidays.
3. These estimates are based on normal circumstances and are not a guarantee of delivery times.
4. Banggood is not responsible for the failures or delays in delivery resulting from any force majeure events, such as natural disaster, bad weather, war, customs issues, and any other event beyond direct control.
5. Expedited shipping cannot be used for PO Box addresses.

Estimated Taxes: Goods and Services Tax (GST) may apply.

What are the existing coupons and promotions in Banggood?

For instance, new shoppers have the chance to capitalize on an exclusive offer, securing up to 12% off their inaugural purchase through a specific Banggood coupon. It’s an inviting way for newcomers to start their journey with Banggood.

Banggood extends its generosity with a curated selection of electronic gadgets, such as the Original Xiaomi Airdots Youth Version. With the appropriate Banggood coupon, customers can enjoy an enhanced auditory experience while preserving their budgets.

If gaming is your passion, don't overlook the Video Game Super Deals, offering up to a staggering 75% discount. This promotion illustrates the variety and depth of coupons that are available, catering to diverse interests and needs.

Lastly, be sure not to miss out on the Big Clearance Sale, where products start from as low as $11.99. This sale is an impressive testament to the significant savings that can be realized with the right coupons.

Remember, these offers and coupons come and go, so take advantage of these deals while they last. Save smartly—let Banggood elevate your shopping experience with exceptional value.