HL Assurance promo code - December 2024 - Picodi Singapore

HL Assurance - general information

HL Assurance is a trusted provider of personal insurance products in Singapore, offering a comprehensive range of policies to meet the diverse needs of residents. Included in their personal insurance offerings are solutions such as Car Insurance, Corporate Employee Insurance, and a variety of Critical Illness Insurance plans which encompass both Critical Illness Protect360 and Early Critical Illness Insurance.

The insurer provides coverage for homeowners through their Fire Insurance and Home Contents Insurance, which includes products like Home Protect360 and Home ProtectLite. To support individuals during hospital stays, Hospital Income Insurance is available alongside Maid Insurance to protect domestic helpers. HL Assurance also offers Mobile Phone Insurance and Personal Accident Insurance, which cater to individual needs with products like Accident Protect360 and Family Protect360. Moreover, customers traveling in and out of Singapore can rely on the Singapore Travel Pass and a comprehensive Travel Insurance for peace of mind.

In response to the COVID-19 pandemic, HL Assurance has introduced the COVIDSafe Travel Protect360, which provides enhanced protection for travelers, including coverage for Overseas Medical Expenses and Trip Cancellation due to COVID-19, with additional services such as a dedicated COVID-19 Travel Concierge.

For those employing domestic help, the Maid Protect360 PRO offers benefits like Alternative Maid Services and the Waiver of Co-Payment, ensuring coverage for hospitalization bills and providing temporary assistance if needed.

Moving to the commercial sector, HL Assurance caters to businesses with a range of products including Business Packages, Casualty Insurance, and Corporate Travel360. Furthermore, specialized insurance products such as Engineering Insurance, Keyman Insurance, and Property Insurance are available to meet specific business needs.

The company also focuses on DISTRIBUTION, including Agent Recruitment, and provides an Intermediary Login for seamless operations. Comprehensive CLAIMS support is provided by HL Assurance, where customers can Check Claim Status, access Claim Forms, and find a detailed Claim Guide.

HL Assurance has a strong regional presence, offering services in countries like Malaysia and Hong Kong. Their commitment to customer satisfaction is evident in the testimonials from patrons praising the quality service, reasonable premiums, and good coverage options.

Customers can stay informed on the latest in insurance through the company's updates which cover important topics such as medical coverage for domestic helpers, travel planning guides to popular destinations, and leisure activities like hiking trails in Malaysia.

Finally, HL Assurance adheres to an Ethics Policy and showcases a strong commitment to data privacy with their Policy on Personal Data. They actively encourage prospective insurance agents to join their team and contribute to the company's success in serving the insurance needs of individuals and businesses alike.

Complaints and returns in HL Assurance

HLA Complaint Handling Procedure

• Complaints are managed through a structured process to ensure prompt resolution.
• Customers can lodge a complaint by contacting the Customer Service at the provided telephone number or via email.
• Complaints received will be acknowledged within a given time frame, and a reference number will be provided for tracking purposes.
• The complaint handling process is designed to assess, resolve, and where necessary, escalate complaints to the appropriate levels.
• A substantive response will be provided to the complainant after the investigation is completed.
• If the resolution is delayed, the complainant will be notified of the reason for delay and the new time frame for resolution.
• The Customer Service Guide provides detailed information on how to make a complaint and the procedures involved.

Policy Administration / Policy Benefits – E-Payment Process

• E-Payment is offered for the direct transfer of funds into bank accounts for policy benefits.
• No additional charges are imposed for receiving policy benefits via e-Payment.
• To receive funds, customers must submit their bank account details online.
• Only accounts participating in the Interbank GIRO payment system are eligible for e-Payment.
• Funds are made available within the same business day of payment if transmitted early.
• Notifications via SMS and email will be sent to the customers once the payment has been made.
• In the event of e-payment failure, payment will be remitted via cheque.
• Customers can update their bank account information online if needed.
• The information provided for the e-Payment service will remain confidential and be used solely for payment purposes.

Specific policy information regarding returns or refunds is not provided within the data supplied. For detailed queries or information about the process of complaints and returns, contact the customer service or visit the HLA Service Guide section on the official website.

What payment methods does HL Assurance accept?

Auto Debit

Pay your premium from your savings or current bank account via the Auto-Debit facility. Please obtain the following forms at any branches nationwide:

• Maybank Auto Debit Form (applicable to Maybank account only)
• MyClear Direct Debit Authorization Form (for participating banks listed below)

1. Bank Islam Malaysia Berhad
2. Bank Kerjasama Rakyat Malaysia Berhad
3. CIMB Bank Berhad

Standing Instruction

Pay your premium via VISA/ MasterCard. Submit your Credit Card Standing Instruction request online at My Transactions i.e. Update Payment Method. For steps to update credit card details, follow the provided steps.

E-Payment

Follow the steps below for E-Payment:

1. Choose from JomPAY or respective banks' e-payment facilities.
2. Select JomPAY/Bill Payment.
3. Provide the policy number in Ref-1.

Direct Banking

The following bank account information is for making premium payments:

• Bank: HLB

  Bank Account Number: 00100108802

  • Over the counter: Cash and Cheque
  • Deposit Machine: Cheque Only

• Bank: BSN

  Bank Account Number: 1410029830311241

  • Over the counter: Cash and Cheque
  • Deposit Machine: N/A

Please allow a minimum of 2 working days for HLA to update your policy after payment is made via internet banking, over the counters of banks, or cheque deposit machines, and ensure a valid policy number is provided.

Direct Payment

Visit the Customer Service Centre at the Head Office or any nearest branch across the country to make payments personally, ensuring that all premium payments must be remitted to HONG LEONG ASSURANCE BERHAD.

Operational hours:

• Monday to Friday: 9.00am to 6.00 pm
• Saturday, Sunday and Public holiday: Closed

Important Notice:

Payment via cheque or bank draft must be crossed and made payable to HONG LEONG ASSURANCE BERHAD with the details of Policy No. and Name of Life Assured stated on the reverse side.

E-Payment for Policy Administration / Policy Benefits

• e-Payment is a secure way to receive funds directly to the bank account.
• No charges are imposed for the policy benefits via e-Payment selection.
• e-Payment is available for direct credit to banks participating in the Interbank GIRO payment system (IBG).
• Your account should be an active saving or current account, in your name or as the first accountholder in a joint account.
• Funds will be made available in your bank account on the same business day of payment transmission, depending on bank operations.
• Your registered hand phone number and e-mail address will receive SMS and e-mail notifications once the payment is made.
• In case of failed credit due to incorrect details, a payment via cheque will be issued.
• Change your bank account information or update it online if needed for your policies.
• Your bank account information will remain confidential and be used solely for crediting payments into your account.

Information about delivery in HL Assurance

HL Assurance offers multiple methods for order delivery, ensuring customers can choose the most convenient option. Below is a detailed description of these delivery methods:

• Customers can pay the premium from their savings or current bank account using the Auto-Debit facility.
• Available forms for this service can be obtained at any branches nationwide. These include:
  1. Maybank Auto Debit Form (specific to Maybank accounts)
  2. MyClear Direct Debit Authorization Form (for participating banks listed below)

• Payments can be made via VISA/MasterCard by submitting a Credit Card Standing Instruction request online.

• Customers can make payments via internet banking, available on multiple platforms including JomPAY and various bank websites such as Hong Leong Bank and Maybank.
• It is important to ensure the correct policy number is provided in the reference section during the transaction.

• Bank account numbers for direct banking are provided, along with the mode of deposit acceptable (over the counter or deposit machine).
• A disclaimer informs that a minimum of 2 working days is required to update a policy, provided a valid policy number is given.

• Customers can visit the Customer Service Centre at the head office or the nearest branch for personal payment delivery.
• Operational hours are specified, noting that the service is unavailable on Saturdays, Sundays, and Public Holidays.

• This method involves direct payments to the payee's bank account via the Internet using secure features.
• Benefits include speed, convenience, and security.
• To receive funds via this method, customers must submit their bank account details online.
• No charges are imposed for policy benefits via e-Payment.
• A restriction is in place; only bank accounts that participate in the Interbank GIRO payment system are eligible.
• The timing for when the bank account will be credited is explained, along with potential delays and the dependency on the clearing system and the beneficiary's bank.
• Notifications via SMS and email are sent once the payment is transmitted.
• In cases where funds cannot be credited for reasons such as incorrect bank information, a cheque payment option is provided.
• Options to change bank account details or withhold them in favor of cheque payments are also mentioned.
• Customers with multiple policies under the same name are assured they do not need to provide separate bank account information for each policy.
• Assurance of confidentiality for provided bank account information is given.

What are the existing promo codes and promotions in HL Assurance?

HL Assurance, a committed provider of comprehensive insurance policies, currently offers an assortment of promo codes that cater to various insurance needs. These deals are meticulously put together to ensure buyers receive the best value on their insurance purchases without sacrificing coverage quality.

• Car Insurance Deal: With HL Assurance promo code, you can take advantage of up to 25% off on car insurance. This ensures you get substantial savings while securing protection against unexpected events such as accidents or theft.


• Home Insurance Promotion: HL Assurance promo code allows for a significant 15% discount on home insurance policies, which covers your dwelling against various risks.


• Single Trip Travel Insurance: The HL Assurance HL Assurance promo code offers a remarkable discount of up to 60% for single trip travel insurance. This is an excellent opportunity for travelers to safeguard their trips at a reduced cost.


• Top Insurance Discounts: HL Assurance provides a variety of insurance discounts up to 25% through their HL Assurance promo code, allowing customers to select from the best available promotions suited to their needs.


• Fire Insurance Discount: With HL Assurance promo code, there’s a 40% discount available on fire insurance, offering considerable savings while providing peace of mind and protection for your property.

Other than these specific offers, HL Assurance regularly introduces various promo codes. For instance, they present deals that do not necessarily require a HL Assurance promo code to avail of a March discount or the benefits of downloading their app, which could include exclusive promotions.

While some coveted offers from HL Assurance have expired, such as the 5% off for group bookings, the current promo codes available more than compensates for those missed chances. Customers looking to manage their insurance efficiently should keep an eye on future HL Assurance promo code to gain maximum benefits and discounts.