Mastershoe discount code - Black Friday 2024 - Picodi UK

Mastershoe - general information

Mastershoe is a footwear retailer with a longstanding history, established in 1982. It offers a comprehensive array of shoes, boots, trainers, and sandals catering to the needs of men, women, and children. Mastershoe is known for stocking a vast selection from well-regarded brands including Vans, Timberland, Skechers, Fly London, Hunter, and Merrell, among others.

Alongside footwear, Mastershoe also provides an expansive selection of bags, shoe care products, and other accessories. These items are available for purchase both online and at the high street store located in Trowbridge. The inventory is regularly refreshed with the latest styles to suit each season, ensuring that customers have access to the most current fashion trends.

The store also emphasizes specialty ranges catering to specific needs such as:

• Safety footwear designed to protect and support while on the job.
• Vegan footwear options for those seeking animal-free products.
• Walking boots and shoes fit for outdoor adventures.
• Waterproof footwear to keep feet dry in wet conditions.
• Wide Fit options to accommodate broader foot shapes.

In addition to these, customers can shop from an extensive list of brands, ensuring a wide selection to suit individual tastes and preferences. All these features showcase Mastershoe's dedication to providing a robust offering to footwear enthusiasts.

Mastershoe - how to complete a complaint and make a return?

Returns Policy

Returns must be completed within 30 days, in new condition with the original box and swing tags. The box must not have tape or labels stuck directly to it and should be repackaged securely inside a plastic bag or cardboard box. It's important to include the original packing slip or a note with name and order number in the return.

An alternative product requires placing a new order since an exchange service is not operated.

If returns don't meet these conditions and result in a damaged or defaced box, they may be refused or incur a charge at Mastershoe's discretion.

UK Returns

• Offers a £4.49 tracked and signed-for returns label via Royal Mail
• Can return up to 2 pairs with 1 label, more than 2 pairs requires additional label
• Return labels are non-refundable

International Returns

• Customers outside the UK can use their own return method or arrange a DHL collection for £29.99
• Important: For a return, state 'Return to Sender/Origin' on customs declaration to avoid customs charges

All International goods must be returned to the same address as UK returns.

Extended Christmas Returns

• Orders from 1st October have extended returns until 31st January the following year

These returns must comply with the usual returns policy.

Items with Possible Manufacturing Defects

• Contact customer service with details and photographs of the defect
• After review, items may need to be returned or, in some cases, destroyed with photographic evidence
• A free return label can be provided upon request
• Items returned as defective without prior approval or after 30 days may incur charges

In-Store Purchases Returns Policy

• Valid proof of purchase is required
• 14 days for a refund or exchange for new, unworn items with the original box
• Refunds/exchanges not available without valid proof, if worn, with damaged box or without box
• Complaint returns require inspection before a refund is issued

All returns should not affect statutory rights.

What payment methods are available in Mastershoe?

Payment Methods at Mastershoe

Mastershoe offers multiple payment options for the convenience of its customers. Below is a detailed list of the payment methods accepted:

• Major credit and debit cards
• PayPal
• American Express

Note that all transactions are secure, ensuring privacy and protection of sensitive information.

Mastershoe - delivery costs and methods

Mastershoe offers several methods for order delivery:

• Standard Delivery:

  It uses Royal Mail Tracked and is free for all orders within the UK, taking approximately 2-3 business days from despatch. Orders are despatched within 1 working day. Delivery can be to either work or home addresses as specified during checkout.

• Royal Mail Tracked 1-2 Business Days:

  This option costs £2.49 and aims to deliver faster than the free service within 1-2 working days from despatch. However, it is not a guaranteed service.

• Next Working Day Service:

  Available for £5.99 for delivery within the UK. Orders need to be placed before 3pm from Monday to Friday. Deliveries occur up to 8pm, and if an order is placed before 3pm on Friday, it will be delivered on the following Monday. Orders placed after 3pm on Friday or over the weekend will be delivered on the following Tuesday. This excludes Bank Holidays and weekends as they are not considered working days.

• Delivery Costs:
  • UK Standard Royal Mail Tracked 2-3 Business Days for Footwear is free.
  • Shoe Care when purchased with Footwear is free.
  • Shoe Care without footwear incurs a delivery charge of £5.99.
  • Royal Mail Tracked 1-2 Business Days for Footwear is £2.49.
  • Next Business Day Guaranteed Delivery is £5.99 per item.
• International Delivery:

  Mastershoe offers International Signed For delivery for a maximum of 2 pairs of shoes at £24.99. Shoe care items are shipped free when purchased with footwear. An additional cost of £24.99 is applied for every subsequent 2 items ordered.

• Delivery Exceptions:

  Shipping to certain countries may not be available, as indicated by the absence of postage options at checkout. Mastershoe is unable to ship orders to BFPO or PO BOX addresses. Delivery details and restrictions for Online Exclusive products vary, including restrictions to the Channel Islands and the Isle of Man, and these items cannot be amended or cancelled once ordered.

Delivery times:

• UK destinations may take up to 15 business days according to Royal Mail, with a usual delivery time of 2-3 business days. Delivery to remote UK areas may take longer.

• For international destinations, a tracked and signed for service through DHL express is used with most orders typically arriving within 7 working days, and as quickly as 2-3 working days. However, customers should allow up to 28 working days for delivery to cover extreme conditions. All import duties and taxes are the responsibility of the customer.

Order Issues:

If an order has not arrived, and tracking details do not confirm delivery after 14 business days from the estimated delivery date, Mastershoe may refund the order. However, claims for non-delivery must be notified within 28 days of the order date. A claim with the courier may take up to 30 working days to resolve if the tracking indicates that the parcel has been correctly delivered.

Customers can track their orders through the Royal Mail, DHL, or DPD (Joya Only) services to stay updated on the delivery status.

What discount codes and promotions are available in Mastershoe?

Shoppers looking for fantastic savings on footwear can find an abundance of discount codes at Mastershoe discount code. With multiple promotions available, customers can enjoy significant reductions on a wide array of products.

For example, a popular deal includes up to 70% off on a variety of shoes during the sale period, ranging from boots to trainers, without the need for any discount codes. Additionally, bags and accessories are currently on offer with discounts of up to 40%, giving fashion-forward customers a chance to accessorize for less when using Mastershoe discount code.

New arrivals are also featured at Mastershoe discount code, allowing shoppers to get their hands on the latest trends. Moreover, this November, Mastershoe has a special offer which provides customers with the opportunity to purchase their favorite items at discounted prices. These offers are part of Mastershoe discount code's strategy to stay competitive and provide value to consumers.

Furthermore, Mastershoe discount code ensures that savings extend beyond the price tag, with promotions such as free UK delivery. For international customers, Mastershoe has set the shipping start price at £24.99, enabling a global audience to take advantage of the discount codes.

For UK customers unsure about their purchase, easy UK returns start from just £4.49, adding an extra layer of convenience and confidence when shopping with discount codes. Additionally, customers looking to stay informed about the latest deals and discount codes can subscribe to the Mastershoe newsletter for updates.

To summarize, Mastershoe discount code provides a variety of offers and discount codes to suit all kinds of shoppers, from those looking for the hottest new styles to those wanting to snap up bargains on last season's models.