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Office Depot – what do we know about it?

Office Depot OfficeMax is a one-stop shop for all office needs, providing a comprehensive selection of products and services that cater to a wide range of requirements for businesses and individuals alike.

• Office Supplies: Includes pens, markers, pencils, correction fluid & tape, staplers & staples, scissors, paper punches & cutters, mailers, envelopes, shipping & moving boxes, and packing tape.
• Furniture: Offers a variety of office furniture such as chairs & seating, desks, tables, storage solutions like file cabinets, and office decor like lamps & lighting.
• Cleaning & Breakroom: Provides cleaning supplies, trash cans & bags, soaps & sanitizers, paper products, and breakroom essentials like coffee supplies, cups, plates, and utensils.
• Computers & Accessories: Features a broad selection of laptop computers, desktop computers, monitors & accessories, software, and computer accessories.
• Printers & Scanners: Offers laser printers, inkjet printers, all-in-one printers, supertank printers, ink & toner, as well as a variety of scanners.
• Electronics: Includes networking & cables, audio devices, TVs & home theater, and other electronics like cameras, wearable technology, and smart home devices.
• Paper: A wide range of paper types including copy & multipurpose paper, inkjet printer paper, colored paper, photo & presentation paper, and various notebooks & pads.
• School Supplies: Equipped for students and teachers with writing supplies, school electronics, backpacks, folders, binders, and basic school essentials.
• Mailing & Shipping: Provides materials for packing and shipping including envelopes, mailers, labels & label makers, shipping boxes, packing materials, and postal scales.
• Ink & Toner: Carries a full selection of ink and toner cartridges from various brands, as well as cartridge recycling services.

Office Depot also delivers a variety of services such as:

• Print & Copy Solutions: Document printing, large format printing, marketing materials, photo printing & gifts, custom stamps, and promotional products.
• Tech Services: Provides technical support and solutions including computer repair, setup and installation, and protection plans.
• Coworking Spaces: Offers spaces designed for productivity and collaboration with access to necessary business amenities.

In addition, customers can benefit from:

1. Free In-store & Curbside Pickup: Ready in 20 minutes from order placement.
2. Same-Day Delivery: For business essentials without the wait.
3. Free Next-Business-Day Delivery: On qualifying orders of $45 or more.
4. Frequent Deals & Promotions: Including discounts on furniture, printing services, and tech products.

Popular Brands: Office Depot stocks from top brands such as HP, Lenovo, Microsoft, Epson, and Dell to ensure quality and reliability.

To aid in tax preparation season, items such as filing & storage solutions, and tax forms are readily available. For workspaces looking to foster an active office environment, the store offers sit-stand desks and ergonomic chairs. Whether setting up a home office or a commercial space, Office Depot OfficeMax has an array of products to create a productive and efficient working area.

Complaints and returns in Office Depot

Enjoy the comprehensive guide to Office Depot's return and complaint policy, provided to ensure your experience is as smooth and worry-free as possible. Familiarize yourself with terms and timelines to process your returns or exchanges effectively.

Returns and Exchanges By Product Category (With Original Receipt):

1. Office Supplies:
   • Return within 90 days.
   • Condition: Unopened, original packaging.
2. Ink & Toner:
   • Return within 30 days.
   • Condition: Unopened, original packaging.
3. Technology & Electronics:
   • Return within 14 days.
   • Condition: Original packaging with UPC code, like new condition.
4. Furniture:
   • Return within 14 days.
   • Condition: Unassembled and in original packaging with UPC code, including all parts and manuals.
5. Software, CDs, DVDs & Video Games:
   • Return within 14 days.
   • Condition: Unopened, original packaging. Opened items can be exchanged for the same item.
   • Exception: Downloadable software cannot be returned.
6. Office Depot® Brand Products:
   • Return: Anytime.
   • Excludes: Ink & Toner.
7. Cleaning, Breakroom, Safety & Facility:
   • Items not returnable.
   • Includes: COVID test kits, personal protective equipment, masks, face coverings, face shields, gloves, goggles, gowns, thermometers, and other related products.
8. Gift Cards, Pre-paid & Phone Cards:
   • Items not returnable.
   • Cannot be used to purchase other gift cards.

Special order or custom-made items may not be returned unless they are damaged upon receipt. Tech services are excluded from this return policy.

Return Policy - Frequently Asked Questions (FAQs):

• How and when will I be refunded?
  Refunds for items returned in stores will be processed faster. Refunds for items with Original Receipt will be issued as follows:
  • Cash or Check (written more than 10 days ago): Refund in cash.
  • Check (written less than 10 days ago) or Gift Card: Refund with an Office Depot OfficeMax Return Card (received within 3-4 weeks).
  • Debit Card: Refund based on the bank's processing time.
  • Credit Card: Refund based on the card company's processing time.
  • Office Depot OfficeMax Rewards Certificate: Refund by check within 3-4 weeks.
  • PayPal: See PayPal refund details.
• What items can be returned/exchanged without a receipt?
  All returns without Original Receipt require valid government identification. Technology items without receipt are not eligible for return. For Software, CDs, DVDs, and Video Games without Original Receipt, only exact-item exchange is permitted. Other items will be refunded as an Office Depot® or OfficeMax® Return Card, equal to the lowest retail price in the past 90 days.

How can you pay for an order in Office Depot?

Published 07/18/2019 01:41 PM | Updated 12/13/2023 10:07 AM

Accepted credit cards include Visa, MasterCard, American Express, and Discover, along with Office Depot® OfficeMax® Business and Personal credit cards. All orders placed for delivery require prepayment via one of these credit cards.

For in-store pickup orders, the presentation of the credit card used for the purchase is required at the time of pickup along with a photo ID. An imprint of the card may be taken at that time.

Office Depot® OfficeMax® Gift Cards and Reward Cards

• Gift and Reward Cards can be used online during the checkout process at the payment step.
• The Gift or Reward Card number and PIN must be entered in the appropriate fields.
• A credit card must still be provided even if the order amount is fully covered by the Gift or Reward Card(s) as a secondary payment method in case the primary card is declined.

Cash and Check Payments

• Cash or check payments are not accepted online.
• Cash and check prepayments can be made at retail stores.
• For in-store pickup orders, customers may choose the Cash option during checkout and pay upon picking up the order at the store.
• For placing an order using cash or check as a payment method, calling 800-GO-Depot or visiting a retail store in person is necessary.

Pay with PayPal

• PayPal is offered as a secure payment option.
• Choosing PayPal at checkout redirects to PayPal's secure site to approve the payment then returns to complete the purchase.
• If PayPal payment preferences are saved on Office Depot® OfficeMax®, they will be used for future orders.
• New PayPal users are prompted to create an account during the process.

Information about delivery in Office Depot

Office Depot provides multiple methods of order delivery through Pack & Ship services, catering to both domestic and international shipping needs.

• FedEx Services:
  • Available at all Office Depot and OfficeMax stores.
  • Offers easy package drop-off, including pre-packed FedEx return packages.
  • Customers can purchase FedEx Express and FedEx Ground shipping services.
  • Offers a selection of 1-, 2-, or 3-day FedEx Express U.S. delivery options.
  • FedEx international shipping available to more than 200 countries.
  • FedEx Ground delivers to U.S. residences 7 days a week.
  • Option to track a FedEx Package.


• United States Postal Service (USPS):
  • Services available at all Office Depot and OfficeMax stores.
  • Offers various mailing options including Priority Mail Express Service, Priority Mail Flat Rate Service, Priority Mail Service, and Parcel Post Service.
  • Postage Stamps can be purchased in-store or online.


• Pack & Ship Services:

  Office Depot provides packing and shipping services, allowing customers to save time by having their items packed and shipped by professionals.



• Mailing, Packing & Shipping Supplies are available for purchase to facilitate the shipping process.


• Option to track orders is provided.

Note: Priority Mail Flat Rate Service is for mailable items up to 70 lbs. When shipping internationally, up to 20 lbs. can be shipped in Priority Mail International Medium and Large Flat Rate boxes, and up to 4 lbs in Flat Rate envelopes and small Flat Rate boxes.

Fetch the nearest Office Depot or OfficeMax store utilizing the 'Find A Store' feature for shipping needs.

What coupons and promotions are available in Office Depot?

Looking for savings on office supplies and furniture? Look no further, as Office Depot offers a range of coupons that can help you get more for your money. Whether you're restocking your home office or preparing for a return to the workplace, these coupons are just what you need to cut down on costs without compromising on quality.

Currently, Office Depot is running a promotion where you can save up to 50% on select items such as cleaning supplies, laptops, and furniture. With these coupons, you're not just saving money; you're also getting access to a wide range of quality products.

• For those who are looking for basics or back-to-college supplies, there's no need for a coupon Office Depot as Office Depot provides all the essentials at competitive prices.
• If you're in the market for larger items, you might want to take advantage of the coupon Office Depot that offers free next-day shipping on orders over $45.
• In a rush? Order online and pick up your items in just 1 hour with another great coupon Office Depot deal.
• Don’t miss the huge sale event with discounts up to 75% off on a variety of products, one of the best coupons available at the moment.

While these coupons offer significant savings, it's important to act fast as some of these promotions are for a limited time. Always keep an eye out for the latest Office Depot savings announcements to get the most out of your shopping experience.