Want to get an $8 discount on a range of shops at Cosme De? Head to the page via the link to get your code!
Get up to 70% off make up from Cosme De.
Head to the Specials sections and enjoy a wide range of available promos! Pick one and save even 60% off Cosme-De bestsellers. Check it out!
Get up to 50% off bath and shower from Cosme De!
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Spending $250 or more on your order. Score free shipping with your purchases.
Don't miss out on the chance to save big at Cosme-De and check out these fantastic deals right away!
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Skincare: A comprehensive skincare collection, including products such as:
Makeup: Cosme De offers a variety of makeup products, including:
Hair: A dedicated section for haircare:
Bath & Shower: A bath and body segment that provides:
Sun Care: This category is focused on sun protection:
The website features sections like NEW IN, EDITOR'S PICKS, WEEKLY DEALS, and BEFORE IT'S GONE, which help visitors navigate through new arrivals, curated selections, special offers, and last-chance products, respectively.
Cosme De also offers a selection of products Made In Japan, highlighting skincare items from Japanese brands. Convenience features include multiple currency options such as AUD and USD, a simple shopping cart experience, and English language support as the primary language.
Shipping and delivery services, as well as a 30-day money-back guarantee, are part of their customer care offerings. Furthermore, customers can enjoy 70% discounts on selected items, and there's a loyalty program for regular shoppers.
Through the online platform, they announce important information such as system maintenance, and holiday notices to keep the customers informed about the operation schedule.
For customer interaction and updates, Cosme De provides options to subscribe to their newsletter. Lastly, for any enquiries or support, customer service contact information is readily available including phone numbers and email addresses for the Hong Kong-based team.
At Cosme De, the store offers a 30-day money-back guarantee on every purchase. Unsatisfied customers can return products within 30 days from the dispatch date, as indicated on the order dispatch notification email. Prior to sending any returns, customers must contact the store through the Contact Us page to receive a return order number and to understand the proper procedures. It is requested that the delivery note be included with the return for the store's records. A handling fee equating to 50% of the total order value will be charged if a return is made without prior notice.
All products considered for return must remain unopened to be eligible. There are certain conditions where items are not eligible for return:
Refunds are credited to the account used for the original purchase. Cosme De does not bear the cost of return shipping. It is important to note that an order can only be returned once, and all return goods must be packed in the same package. For separate returns, only the first package's returned label will be recorded.
Currently, there is no option to exchange items. Customers may return their purchased item and place a new order for the item they desire. The cost of return shipping, in such cases, will not be covered by Cosme De.
In the case of receiving a damaged item, customers should keep the delivery box and all packing materials and provide the following information:
If an incorrect item is received, customers are instructed to return it in a resalable condition, along with the original delivery note. The correct item will be dispatched as soon as possible. The store requests that the order number be provided through the Contact Us page for a return order number and instructions before returning any incorrect items.
Refunds are typically processed within four weeks and credited to the original payment account. For cash-on-delivery orders, refunds are issued as an online redeemable coupon, and the handling fee for cash-on-delivery service is non-refundable. Additional charges may apply for refunds if the provided address is incorrect or if the order could not be delivered due to incorrect address details or if duties and taxes were refused by the recipient. If the shipment is suspected to be lost, customers are advised to contact Cosme De within 60 days for appropriate follow-up actions.
It is stated that in case of any disputes, Cosme De reserves the right to make the final decision regarding refunds and returns.
Payment options for orders to be charged in US Dollars at Cosme De include Visa and MasterCard, as well as PayPal. It is important to ensure that the bank card being used for the transaction has the online payment function enabled. All payment forms are subject to verification and review. Cosme De reserves the right to refuse to process any transaction due to unauthorized or suspected fraud or illegal activity.
Once an order is successfully completed, an order confirmation will be sent via e-mail. This confirmation includes details such as the order number, order date, item prices, as well as shipping and billing information. If there is no confirmation e-mail received, or if an error occurs during checkout, it is advised to check the Order History under My Account before placing the order again to avoid duplication. For questions regarding duplicated orders or order status, reaching out through the Contact Us page is recommended.
To ensure security, Cosme De employs industry-standard encryption technology - Secure Sockets Layer (SSL) to protect the confidentiality of online transactions made on the site. SSL is one of the most advanced encrypting technologies available and a secure webpage can be identified by the address bar displaying "https://" instead of "http://" and a padlock symbol that is locked. This encryption ensures that any information sent over the Internet is turned into an unbreakable code before it is sent, which is safer than sharing credit card information through less secure means. A Digital Secure Server ID from VeriSign is used to offer further protection, and to ensure that no credit card information is stored on the server, all payments are processed through secure payment gateways such as PayPal, PayDollar, and Global Payments. These measures are in place to guard against unauthorized or suspected fraud or illegal activity.
In the case of incorrect pricing due to a typographical error, Cosme De reserves the right to withdraw the item from an order. If this situation arises, an alert email will be sent to the customer indicating the withdrawn item.
As Cosme De is located in Hong Kong, credit cards issued overseas might incur a foreign transaction fee. It is suggested to contact the credit card issuer prior to making a purchase to check if such a fee will be charged. Agreeing to place an order signifies acceptance of these terms, including the possibility of a foreign transaction fee.
Price matching is not available at Cosme De. As the product prices are highly competitive and vary with promotions and offers, price adjustments cannot be made post-purchase if a product's price changes.
Ordering is exclusively conducted online through the Cosme De website. For assistance with online orders, contact through the Contact Us page is available.
Registered Airmail is an economical choice, featuring complimentary shipping for orders over AUD 250, as long as the package weight does not exceed 2.5 kg. The processing time for orders through Registered Airmail takes 2 - 3 business days, followed by a delivery time frame of 8 - 16 business days. Packages shipped via Registered Airmail offer a tracking number but do not require a signature upon receipt.
For more urgent deliveries, Expedited Shipping is the preferred method. Similar to Registered Airmail, this service provides free delivery for orders over AUD 250 under the condition the weight is kept below 2.5 kg. Order processing is also conducted within 2 - 3 business days, while the delivery time is shortened to 4 - 12 business days. Expedited Shipping ensures a tracking number is provided, with the additional security of a signature upon delivery.
It is worth noting that Cosme De cannot send shipments to PO Boxes, APO, FPO, BFPO, or military addresses. Additionally, perfume products are admissible under the Registered Airmail service but not with Expedited Shipping.
The shipping fee structure for Expedited Shipping is as follows:
Should there be undeliverable packages due to incorrect address information, failed delivery attempts, refusal to pay duty and tax, or other similar reasons, attempts to contact the customer will be made for resolution. In cases where parcels are not returned to Cosme De by the customs department, a 50% charge of the total amount will be incurred before any potential refund is issued.
In the unfortunate event of a lost shipment, customers are advised to check with their local post office using the provided tracking number. If the issue remains unresolved, customers have up to 60 days to raise an enquiry from the purchase order date. Should the investigation confirm a lost shipment, a refund of the total product price will be issued to the original payment account.
Concerning taxes and duties, from 01 July 2021, VAT is not reimbursed by Cosme De for any shipping country, except China. Any customs charges or additional costs borne by the recipient are non-refundable. If an order is refused and returned due to non-payment of duty and tax, there will be a charge equivalent to 50% of the order amount before processing any refunds.
Understanding the varied requirements and circumstances of each delivery, Cosme De retains the right to make final decisions on all terms and conditions regarding shipping and delivery.
For those looking to save on beauty and skincare products, promotion code Cosme-De offers an array of savings opportunities. Shoppers can take advantage of an $8 promotion code on selected shops, perfect for those small but necessary beauty purchases. Furthermore, makeup enthusiasts can revel in the thrill of securing up to 70% off on a wide variety of makeup products with the promotion code Cosme-De.
If you're in search of more deals, the Specials section at promotion code Cosme-De includes promos of up to 60% off on bestsellers. Bath and shower products haven't been left out either, with offers soaring to up to 50% off. These generous discounts enable customers to indulge in quality products without overextending their budget.
For those who prefer being in the loop, signing up for the promotion code Cosme-De newsletter delivers deals and promotion code directly to your inbox. This convenient service ensures that you never miss a saving opportunity. In addition, the store offers a complementary delivery service when you spend $250 or more, giving you an added incentive to bulk buy your favorites.