Plush promo code - December 2024 - Picodi Australia

What do we know about Plush?

Plush Think Sofas is recognized as Australia's Sofa Specialists, presenting a diverse array of sofas and related furniture items catering to various preferences and styles. The collection at Plush encompasses a wide range of sofas by type and style, including 2 Seater Sofas, 3 Seater Sofas, 4 Seater Sofas, Sofas with Chaise, Modular/Sectional Sofas, and Sofa Beds. Customers looking for quick delivery options will find a selection of sofas ready for dispatch.

In addition to sofas, the product lineup includes Recliners, with options such as 2 Seater Recliners, 3 Seater Recliners, 4 Seater Recliners, Recliners with Chaise, and Modular/Sectional Recliners. The range is designed to suit various individual tastes, from Classic/Traditional to Mid Century, Contemporary, and Hamptons styles.

The store also caters to financing options through its "Relax Now, Pay Later" offer, where customers can enjoy up to 24 months of interest-free finance for a limited time.

Besides seating options, the assortment extends to Occasional Chairs, Tables, and Rugs, empowering customers to find complimentary pieces that match their chosen sofas.

The customer experience is further enhanced by services like professional delivery right to the door, assembly as necessary, and setting up the furniture in the desired location. The concierge team is available to assist customers with their purchases both online and in-store, aiming to provide expert guidance and support throughout the purchasing process.

A unique offering provided by Plush is the ability to customize sofas to the client's personal taste and requirements, with over 100,000 possible combinations available. From designs to materials like leathers and fabrics, customers can personalize their sofas to reflect their own style.

To protect customers' investments, Plush offers Plush-Shield®, a safeguarding service designed to help prepare for and protect against accidental damage, ensuring the long-lasting enjoyment of their furniture.

To maintain a strong customer connection and interactive engagement, Plush encourages customers to share their styled Plush furniture online with the hashtag #myplushstyle for possible feature on their site.

The brand promises robust customer support, evident by its high customer rating, and invites customers to sign up for their mailing list for the chance to win a Plush Gift Card.

Plush - how to complete a complaint and make a return?

Plush provides specific policies on complaints, returns, and warranty claims that are centered on delivering customer satisfaction while maintaining clear terms for processing such requests. Here is a detailed exploration of these policies:

Order Variation and Cancellation

• Variations or cancellations to orders can be made within 2 days from the date of the order. A cancellation fee of $45 applies.
• After 2 days, orders cannot be varied.
• Cancellation beyond the 2-day window will result in forfeiture of all deposit monies paid.

Delivery Terms

• Delivery by a carrier arranged by the store requires someone to be present at home to receive the delivery on the designated day. Delivery times provided are estimates and not guaranteed.
• Delivery fees, payable separately to the carrier, must be settled via Debit Card or Credit Card. Additional surcharges may apply.
• If payment of the purchase balance is not completed prior to delivery, delays and an extra charge will be incurred upon re-delivery.
• Furniture must be inspected at delivery, as later claims for visible damage will not be accepted.
• Should collection or delivery of goods not occur within 21 days from the store's contact, the order will be canceled and deposits forfeited.

Consumer Guarantees and Warranty Information

• Internal frame construction, upholstery, foam seating, and other specified components come with a 10-year warranty, prorated after the original date of Tax Invoice.
• Sofa beds and recliner mechanisms are covered for 2 years from the date of purchase.
• Other components like leather, fabric, and finishes have a 2-year warranty from the date of delivery.
• Replacement during the warranty period does not extend the original warranty's expiry.

Exclusions

• The warranty does not cover normal wear and tear, misuse of the product, accidents, or unauthorized repairs.
• It is also void for damage from spills, sunlight exposure, or inappropriate cleaning.

Warranty Claims

• Claims for defects covered by warranty must be reported to Plush within 7 days of occurrence, with a stoppage of use until it is addressed.
• Claims are to be lodged with a copy of the original Sales Order or tax invoice.
• Costs associated with the claim, including freight and labor, are chargeable to the consumer.
• If an issue is deemed a manufacturing defect, Plush may repair or replace the affected part or product at its discretion.

General Terms and Conditions

• Product specifications may change without notice, and apparent product dimensions are approximate.
• Prices are inclusive of GST and do not include delivery charges.
• The store reserves the right to decline orders with website pricing errors.
• Online and in-store purchases carry a 1% surcharge for card payments to cover bank charges. This applies at checkout.
• A deposit of at least 35% is mandatory at the time of purchase, regardless if the transaction is online or in-store.

Additional Information

• Goods are delivered according to estimated time frames, with potential delays up to 3 weeks beyond the stated period.
• The warranty is non-transferable and exclusive to the original purchasing consumer for domestic use only.
• Should circumstances beyond Plush's control, including 'acts of god' or supply issues from overseas, prevent the fulfillment of an order, the consumer's deposit will be refunded without further liability.

Consumers also have rights under the Australian Consumer Law, entitling them to refunds or replacements for major product failures. These guarantees are in addition to the Plush warranty against defects.

What payment methods are available in Plush?

Making Payment
A 35% deposit is required to place an order when paying via credit card, debit card or BPay. The remaining balance must be paid 5 business days prior to the delivery of your goods. The remaining balance can be paid securely via the balance payment page, in the showroom, or can be processed over the phone by the Plush Deliveries Team. Delivery cannot be booked until payment has been received in full. Payments cannot be made on delivery. All goods remain the property of Plush until full payment has been received by Plush.

Order Cancellation
Orders can be cancelled within 2 days of placing the order, a $45 cancellation fee will be charged. If an order is cancelled after 2 days from the purchase date, the deposit monies paid are forfeited.

Changing or Amending an Order
If goods ordered need to be altered or changed, contact with the local showroom should be made immediately. Orders may be amended free of charge within 2 days from the date of purchase. All Plush sofas are bespoke and production starts at the earliest possible time to ensure fast delivery.

Delivery costs in Plush

When a purchase is made with Plush, electing for a carrier arranged for delivery of the goods is subject to specific conditions. It is important for someone to be at home to receive the delivery on the designated day, but a specific time cannot be guaranteed. Instead, a four-hour time frame will be advised. Delivery fees are not included in the order payable to Plush and are to be paid to the driver on the day of delivery via Debit Card or Credit Card, with surcharges potentially applicable.

For metropolitan areas, the Plush premium delivery and assembly fees are separate and are quoted upon request for outside metropolitan areas. Prior to delivery, the remaining balance of the purchase must be settled. Payments can be made in various forms, such as in-store, online via various methods including BPAY, or BPAY prior to delivery, with the understanding that BPAY payments require five business days processing before the scheduled delivery date.

In situations where goods need to be disassembled for delivery due to access issues, additional charges starting from a minimum of $250 plus any additional redelivery fees will apply. Should the delivery need to be rescheduled due to no one being present at the address or cancellation by the customer, a re-delivery charge will be imposed. Additionally, if goods are not collected or delivery is not taken after 21 days from contact by Plush's Despatch Department, a cancellation of the Sales Order occurs, resulting in the forfeiture of all deposit monies paid.

Inspect goods on delivery before signing "Received in good order" as claims for visible damage will not be accepted post signing. In instances of delay beyond the quoted delivery period, delays of up to three weeks are possible. Furthermore, if a customer elects to collect or arrange for collection of the goods, certain conditions apply, such as the requirement for full payment at least 48 hours prior to collection and the provision of the original Sales Order & Payment Receipt at the time of collection.

The goods’ risk passes to the customer upon delivery or collection from Plush’s Distribution Centre or stores. Once the goods have been collected from the Distribution Centre, Plush will not accept claims for any damages. To facilitate collection, appointments must be made with Plush's Despatch Department 48 hours prior to pickup, and pickups must be conducted by appointment only, with all the necessary details available on Plush's website.

• Delivery entails additional charges, payable by Debit or Credit Card to the carrier on the day of delivery.
• Payment for the purchase balance must be completed prior to the delivery date.
• Existence of re-delivery fees if the initial delivery fails due to customer absence or cancellation.
• Claims for any visible damages must be made at the time of delivery.
• Options for pick-up appointments require at least a 48-hour notice and full pre-payment.

Concerning cancellations after acceptance of the goods, no specific details are stipulated outside the general terms regarding order variations and cancellations within a two-day period from the date of order.

What promo codes and promotions does Plush offer?

If you're looking to furnish your home with luxurious and comfortable pieces from Plush, you'll find several enticing offers and promo code to help you save. January 2024 brings a variety of promotions that have been verified by the Picodi Australia team.

One of the standout offers is a 40% discount on recliners, allowing you to enjoy significant savings on some of Plush's most sought-after seats. This promo code Plush will give customers up to 40% off, making it an excellent time to upgrade your living room with a plush new recliner.

Additionally, promo code can also be used to purchase rugs starting from only $790. If you need an ottoman to complement your living space or provide extra seating, ottomans are also available starting from $300, thanks to the available promo code Plush.

Besides these deals, signing up for the Plush newsletter can yield its own set of benefits. As a new subscriber, you'll receive special promotional offers and promo code straight to your inbox, ensuring you're always in the loop for the best deals.

Don't let January go by without checking out the Big January Discounts at Plush. While specific promo code Plush details aren't listed, the promotion points toward significant savings store-wide.

If you're in the market for sofas and find the prices steep, the Plush Price Promise may come in handy with its unique offer. Should the sofa's price drop within six months after your purchase, you're entitled to a refund of the price difference, plus an additional 10% bonus on top!

• Up to 40% off recliners
• Rugs starting at $790
• Ottomans from $300
• Exclusive offers with newsletter sign-up
• January discounts on a range of products
• Plush Price Promise for peace of mind

Whether you're renovating your existing space or starting anew, these promo code Plush offers are too good to pass up. Take advantage of these deals while they last and give your home a touch of Plush's comfort and elegance.