SMAI discount code - December 2024 - Picodi Australia

What do we know about SMAI?

SMAI is a comprehensive supplier of various gear and equipment catering to fitness, martial arts, and boxing. Their inventory is extensive, covering a multitude of items necessary for both individual enthusiasts and commercial gym setups.

For gym and fitness purposes, SMAI offers commercial gym equipment including cardio machines such as treadmills and cable machines, along with a range of gym and fitness equipment storage solutions. The store provides a broad array of agility and speed training tools like agility ladders, step hurdles, and marker cones.

In terms of strength and conditioning equipment, customers can shop for a wide selection of items including dumbbells, kettlebells, slam balls, power bags, medicine balls, battle ropes, climbing ropes, sleds, and accessories. Weightlifting is another area SMAI specializes in, providing everything from weight plates and barbells to benches and racks.

Flooring and mats are also available, featuring products such as rubber gym tiles, turf and sled tracks, exercise mats, landing mats, and jigsaw mats. For functional fitness, they provide resistance bands, ab and core training tools, aerobic steppers, mini trampolines, parallettes, plyometric boxes, pump sets, skipping ropes, suspension training systems, gym balls, and timers. Recovery and mobility gear high in demand, such as foam rollers and massage balls, can be found as well.

Looking at the martial arts discipline, SMAI boasts a selection of belts, sashes, grading tape, and belt displays, as well as a specialized range of mats and flooring tailored to martial arts. Training fighters can benefit from high-quality training gear like break boards, punching bags, grappling dummies, and targets and blockers. For protection during sparring, a variety of sparring gear is available.

Martial arts practitioners can also find uniforms and gis for karate, taekwondo, Brazilian Jiu-Jitsu, and judo. Moreover, SMAI features an array of weapons including an extensive selection of swords, bo staffs, bokkens, escrima sticks, kamas, sais, nunchakus, and katanas. Notably, SMAI is recognized as Australia's only WKF Approved karate brand, ensuring that their karate gear meets the highest international standards.

Boxing, Muay Thai, and MMA enthusiasts have access to a variety of relevant products as well. From boxing gloves and MMA gloves to boxing rings and MMA cages, the store ensures the needs of combat sports athletes are met. Mats and flooring specific to these sports, protective gear, punching bags, and a host of training gear like muay thai shorts and shields and pads are also included.

Alongside retail sales, SMAI also extends services to commercial entities. Businesses can open a Trade Pass Account, benefiting from wholesale prices and bulk purchasing options. The store offers custom branded gear, gym fit-outs, and a 3D Gym Designer for those looking to set up or revamp their gym space. Furthermore, SMAI's pricing beat guarantee ensures competitive pricing by beating competitor prices by 5% upon request.

Recognized globally, SMAI's equipment is used by leading brands, elite sports teams, premier organizations, and community clubs. To provide better financial flexibility, financing options for businesses are also available.

For more personalized services, customers can reach out to SMAI via their contact page, and for updates on products and special offers, they encourage joining their club and following their social media handle @smai_sports.

Lastly, a clearance sale section is provided for customers seeking bargains on premium equipment and gear. Additionally, a gift card option is available for those wishing to offer the gift of fitness or martial arts gear to others.

Complaints and returns in SMAI

Returns Policy at SMAI:

Customers have the opportunity to return items within 14 days for a change of mind or discrepancies with orders. To be eligible for a return, an item must fulfill the following conditions:

• Be unused and in the same condition as received
• Be in its original packaging
• Include the receipt or proof of purchase

There are specific exceptions to the returns policy, including:

• Items on sale, clearance, or end of the line
• Requests received after 14 days from receipt of the order
• Used items or items not in their original condition or packaging
• Items without a receipt of purchase

If the return request does not meet these requirements, at SMAI's discretion, a return may be accepted, but a restocking fee will apply. The restocking fee is assessed during the returns process and deducted from refunds.

Return Process:

1. Email sales@smai.com.au to submit a return request, including the original invoice number.
2. Return shipping costs, insurance, packing, and tracking are the customer's responsibility.
3. Address for returns: SMAI Pty Ltd, Attn: Returns, 93 Jardine Street, Fairy Meadow NSW 2519, Australia.
4. Goods must be returned within two weeks after authorization from SMAI.

Receiving a Return:

Upon receipt of the returned item, an inspection will take place. If the return is approved, SMAI will initiate a refund or exchange. Customers will be notified via email of the refund or exchange confirmation. If the item does not satisfy the returns policy, it will be returned to the customer at their expense.

Faulty Items:

Customers should email sales@smai.com.au to submit a claim under the Warranty Policy, ensuring compliance with its terms and conditions.

Order Issues:

For issues such as unreceived orders, missing items, or incorrect items, customers should first refer to courier information or tracking numbers provided. If problems persist, contact SMAI including the invoice and tracking numbers for further assistance.

Refunds:

Refunds will be made to the original payment method and are processed within 48 hours after receiving and inspecting the return. Refund confirmation will be communicated via email. Note that banks may take 1-5 business days to reflect the refund, which is outside SMAI's control.

Exchanges:

Eligible items can be exchanged within 14 calendar days of receipt. Exchanges require the customer to cover all shipping costs for the return and reshipment of the exchange item. An address change for returns follows the same as the returns process.

For urgent exchanges, it is recommended to place a new order and return the original for refund.

Shipping costs, whether initial or for return, are non-refundable.

SMAI - available payment methods

SMAI offers several flexible payment options to cater to both personal and commercial purchasing needs. Customers can choose from a variety of payment methods according to their convenience.The available payment methods include:

• VISA
• MASTERCARD
• AFTERPAY
• ZIP PAY
• PAYPAL: PAY IN 4
• PROCURET
• CFI FINANCE

These diverse options provide customers the ability to make purchases now and pay later, adding an element of financial flexibility to their shopping experience.

BUY NOW, PAY LATER

The "buy now, pay later" facility allows customers to make purchases and defer the payment. This feature can be particularly beneficial for those who need to manage their cash flow or wish to purchase high-ticket items without immediate expense.Each payment method has its own set of terms and conditions, and it is advisable for customers to be aware of these before selecting their preferred payment option.

Delivery costs in SMAI

Order dispatch from SMAI occurs within 1-2 business days. In cases of high demand or unforeseen circumstances, there may be slight delays. Once dispatched, the delivery timetable usually spans 1-6 days for major Australian cities, with varying times for regional and rural areas depending on third-party service involvement. For large items or multiple pallet orders, Main Freight Express service is utilized, potentially adding 1-2 days to standard shipping times depending on location.

Delivery costs depend on the number of items, weight, and dimensions, calculated during the checkout phase. After orders are dispatched, customers receive confirmation emails containing courier details and a tracking number. While tracking information might not immediately be available, it can be checked again at a later time.

Delivery services not covered by the initial shipping cost include changes of address, remote delivery, manual offloading (hand offload), redelivery, pickup failures at depots within 48 hours, crane delivery, and inside premises delivery. Additional costs are incurred for a tailgate service, which aids the offload of bulky or overweight orders without a forklift or loading dock. Pallets can only be tailgated up to 2.3m in length, while larger or crane-necessitated pallets require at least an 11m clearance. Specific conditions and clearances must be met to avoid delivery voidance and additional fees.

Notification of dispatched orders is provided via tracking systems offered by freight companies, which often do not accommodate specific delivery time estimates. In most instances, a signature is not required upon delivery of palleted shipments; however, customers grant authority for non-signature deliveries by placing an order. SMAI and the courier relinquish all responsibility for post-delivery loss or damage, and any transit insurance claims become void.

In the event of damaged goods upon arrival, customers need to record damages on the consignment note and contact SMAI within 48 hours. After this period, damages are considered 'storage damages' and claims voided. If the delivery attempts to an unattended address are unsuccessful, it's recommended to use a business address to avoid re-delivery complications.

Transit insurance provides coverage for all signed-for deliveries, accounting for losses, damages, or theft encountered before the package's arrival. However, SMAI isn't liable for delays or losses in transit and delivery, local disturbances, the responsibility for choosing to allow goods to be left without signature, or the risk of theft, damage, or return to the depot.

Delivery to PO boxes, military addresses, or parcel lockers isn't supported. Although depot-based delivery isn't possible in most instances, remote area customers may need to set a local drop point as their shipping address. Order pick-up is available at the SMAI Warehouse located in Fairy Meadow, NSW, after notification that includes estimated pick-up time, labels, and courier details.

For international shipping, SMAI delivers to various locations excluding a list of specific countries. Customers ordering internationally, including those in New Zealand, face additional import taxes or duties responsibility. Should orders be unclaimed due to unpaid taxes or delivery issues, they are returned without reimbursement of shipping or product costs. Items prohibited by customs are not SMAI's liability.

All terms and conditions along with further shipping details can be found in SMAI's policies and should be reviewed to understand the full scope of shipping procedures and customer responsibilities.

What are the existing discount codes and promotions in SMAI?

Looking to make a purchase at SMAI and save money? You're in luck because SMAI offers a variety of deals, promotions, and discount code that can help you get more for less. For instance, when you sign up for the SMAI newsletter, you instantly receive a discount code that slashes $15 off your first order, provided it’s over $100.

Moreover, if you join the SMAI VIP club, you are entitled to a SMAI discount code for a $20 reduction on your initial purchase with a minimum spend of $100. These discount code opportunities are just the beginning. SMAI also prides itself on its Price Beat Guarantee. If you find an item priced lower elsewhere, SMAI will not just match it, but they’ll take an additional 5% off, ensuring you receive the best possible deal.

The opportunities for savings continue with seasonal promotions where you can expect significant deals like on Boxing Day where you might find savings up to 30% or even 50% off on selected items. Though some discount codes might have expired, like the $15 off your first order which ended on January 5, 2023, there are always new savings on the horizon.

Besides these spectacular discount code offers, SMAI regularly holds special sales events such as Cyber Monday and Black Friday, offering jaw-dropping discounts that are well worth the wait. And let’s not forget, with the convenience of calculating your shipping fees at the checkout and the added bonus of free returns within a 14-day period, SMAI not only provides cost-effective shopping but also a customer-friendly experience.

Remember to stay updated on all the latest discount codes and promotions by frequently visiting the SMAI store and never miss out on an opportunity to save!