Big Pharmacy voucher - May 2024 - Picodi Malaysia

General data about Big Pharmacy

Big Pharmacy is a Malaysia Trusted Healthcare Store offering a comprehensive range of healthcare products across various categories. With a focus on providing authentic items at competitive prices, Big Pharmacy positions itself as a go-to destination for health and wellness needs.

• Dietary & Supplement:
  • Weight Management
  • Beauty Supplements
  • Well Being
  • Sports Nutrition
  • Others


• Health Food & Beverage:
  • Beverages
  • Diabetic Care Food
  • Breakfast Cereals & Spreads
  • Ready Meals
  • Snacks
  • Enzyme
  • Nutritional
  • Cooking Essentials


• Medical Supplies:
  • Over The Counter Medicine
  • Traditional Medicine
  • First Aid Supplies
  • Wound Cleaning Solutions
  • Health Monitors & Tests
  • Nebulizer & Aspirators
  • Stethoscopes
  • Medical Tests
  • Medical Masks
  • Medical Gloves
  • Nasal Care
  • Syringe & Needles
  • Injury & Disability Support
  • Adult Diapers & Incontinence
  • Others


• Mom & Baby:
  • Milk Formula
  • Baby & Toddler Foods
  • Baby Diapers
  • Wipes & Refills
  • Skin & Body
  • Healthcare
  • Feeding & Nursing Essentials
  • Maternity Care
  • Baby Detergent


• Skin Care:
  • Facial Cleansers
  • Toners & Mists
  • Facial Moisturizers & Creams
  • Facial Oils
  • Serums & Essences
  • Face Scrubs & Exfoliators
  • Face Masks & Packs
  • Acne & Blemish Treatments
  • Eye Treatments
  • Lip Treatments
  • Sunscreen & Aftersun Care
  • Blotting Papers
  • Dermacare


• Personal Care:
  • Feminine Care
  • Hand & Foot Care
  • Insect Repellents
  • Bath & Body Care
  • Eye Care
  • Oral Care
  • Hair Care
  • Hand Care
  • Sexual Wellness


• Men's Care:
  • Deodorants
  • Hair Care
  • Skin Care
  • Bath & Body Care
  • Shaving & Grooming


• Perfume & Fragrance:
  • For Women
  • For Men


• Household:
  • Disinfectant Sprays
  • Home Appliances

Big Pharmacy ensures all their products are 100% Authentic, offering Free Shipping and exclusive Member Privileges. The reward system includes earning points and redeeming them for discounts on future purchases.

Big Pharmacy - how to complete a complaint and make a return?

CANCELLATION

• BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons. Refund will be credited into the credit card or bank account depending on the period of time the financial institution required to arrange for the refund.
• An order cannot be cancelled once an order confirmation email is issued and/or the parcel has been collected by courier rider.

RETURN / REFUND

1. Any deficiencies and/or damages in the goods received must be reported via email to e-commerce@bigpharmacy.com.my within 7 days.
2. Upon confirmation of a Return/Refund item, the product must be sent back using the consignment note provided by customer service.
3. The customer is responsible for the condition of the product being returned until it is received by BIG Pharmacy.
4. Exchanges or refunds can be arranged if:
   • The products delivered are in damaged or defective condition;
   • The products are near expiry or expired;
   • The product is different from the one ordered.
   • All returned products should be in the original condition, quantity and packing with proof of purchase.
5. Returned products will be inspected, and if eligible, an exchange or refund will be arranged.
6. Certain items classified as medical devices, disposable items, or one-time use items are not eligible for exchange or return.
7. Refunds for returned goods will be made at the price paid during ordering.
8. If an invoiced product is missing from the delivery, BIG Pharmacy will refund the value of the product or replace it.
9. If a non-ordered product was delivered, it will be collected by BIG Pharmacy.
10. If a charge was made for a product that was not delivered, the customer will be refunded the value of the product.
11. Promotion/Sale items and purchases made with discount coupons are not eligible for refunds or exchanges.

What payment methods does Big Pharmacy accept?

Payment Options at Big Pharmacy

Big Pharmacy provides a selection of payment methods to accommodate customer needs and preferences. One of the available payment gateways is iPay88, which is an Internet Payment Switching Gateway that facilitates payments through various channels.

Here's a detailed list of the affiliate banks and services supported by iPay88:

• Maybank2u
• CIMB Clicks
• Alliance Bank
• Ambank
• Hong Leong Bank
• RHB
• MEPS Affiliate Banks
• Web Cash
• Citibank

Customers can take advantage of iPay88 to make secure payments using their preferred method, which includes:

1. Credit Card transactions
2. Internet Banking (E-Debit)
3. Electronic Wallet (E-Wallet)

iPay88 ensures all transactions comply with the PCI Data Security Standard and Malaysia Payment System Act.

Conditions and methods of delivery in Big Pharmacy

Delivery Policy

• Delivery is provided across Malaysia and to Singapore and Hong Kong.
• Deliveries occur from Monday to Saturday, excluding the first Saturday of each month and local public holidays.
• Orders are processed within 3-7 working days with a tracking number provided via email.
• Delivery to West Malaysia (Peninsular) takes 2-5 working days, and to East Malaysia (Sabah/Sarawak) 5-10 working days once shipped.
• Changes to the delivery address are not permitted after payment.
• If orders cannot be delivered after 3 attempts, they will be cancelled and all incurred costs will be borne by the customer.
• For unreceived orders within 3 to 7 working days after receiving a tracking number, contact e-commerce@bigpharmacy.com.my.

Shipping Rates

• Domestic Delivery charges for West Malaysia start at RM5 for the first 5KG, with an additional RM2 for each subsequent KG.
• For East Malaysia, delivery starts at RM10 for 1KG, with an additional RM10 for each subsequent KG.
• Orders above RM100 qualify for free delivery, which is limited to West Malaysia addresses.

SAME DAY DELIVERY - Terms & Conditions

• Same Day Delivery provides the order on the same day for orders placed before the cut-off time.
• Same Day Delivery is not eligible for free shipping.
• This service is currently limited to the Klang Valley area.

Shipping Rates for Same Day Delivery:

• RM7.50 for 1 - 5kg
• RM13.50 for 16 - 40kg
• RM35.00 for 40 - 100kg
• Note: Parcels over 20kg will be divided into multiple packages.

Notable Delivery Areas for Same Day Delivery include:

• Zone 1A – Various locations in Kuala Lumpur and surrounding areas.
• Zone 1B – Selected postal codes in the Rawang area.
• Orders after 12.00pm will be delivered the next day starting at 10am.
• Delivery may be affected by high demand or poor weather.
• No cancellations or refunds for confirmed orders.

FAQ:

1. If absent at delivery, after 5 minutes or if the address is invalid, the order is cancelled.
2. For damaged items during delivery, report within 24 hours with details to e-commerce@bigpharmacy.com.my.
3. If Same Day Delivery doesn't arrive, verify address accuracy as service is limited to selected areas.
4. Same Day deliveries run from Monday to Saturday from 2pm to 9 pm, excluding public holidays and weekends.

What are the existing vouchers and promotions in Big Pharmacy?

Big Pharmacy offers a diverse array of vouchers to help customers save on their purchases. A popular promotion includes up to a 30% discount on feminine hygiene products, allowing for significant savings on essential items. This Big Pharmacy voucher is an excellent opportunity for shoppers to stock up on quality products at reduced prices.

Additionally, Big Pharmacy has a sale section where customers can find products at up to 30% off. These vouchers represent substantial savings for those looking to get more value out of their health and wellness purchases. For fans of the Minions, Big Pharmacy also offers a special discount of up to 45% off on the Minions Collection through their Big Pharmacy voucher.

• Members of Big Pharmacy can enjoy EXTRA perks, such as collecting points and gaining access to exclusive vouchers and information.
• Each month comes with big savings, where shoppers can leverage remarkable vouchers to save even more.
• For added convenience, Big Pharmacy also provides same-day delivery options within the Klang valley area.
• Customers spending RM100 or more can benefit from free shipping as part of a Big Pharmacy voucher.

The variety of vouchers available at Big Pharmacy caters to the diverse needs of their clientele, ensuring that everyone can find something to help them save on their healthcare and lifestyle purchases.