Faces Beauty coupon code - December 2024 - Picodi Saudi Arabia

Faces Beauty - general information

Faces Beauty is the premier destination for all your fragrance, skincare, makeup, haircare, and beauty needs. With over two decades of expertise in the Middle East and Gulf market, Faces Beauty has established itself as an esteemed beauty omni-retailer, boasting a portfolio of 85 stores across 9 countries, including the KSA, UAE, Kuwait, Egypt, Lebanon, and Qatar, in addition to an influential online presence.

At Faces Beauty, customers can explore an extensive range of high-end products and embark on a journey through the fascinating world of cosmetics and beauty supplies. The collection spans across several categories:

• Perfumes: Dive into a collection featuring Women's and Men's fragrances, Hair Mists, Oud, and Arabian Fragrances, including exclusive Niche Perfume ranges.
• Skincare: Discover an array of Day Creams, Night Creams, Face Mists, Face Oils, Makeup Removers, Face Washes, Exfoliators, Toners, Eye Creams, and Face Masks. Address concerns such as Acne & Blemish, Anti-Aging, Anti-Pollution, Blackheads, Dullness & Brightening, Dark Circles, Dry Skin, Lifting & Firming, Oiliness, and Puffy Eyes with targeted treatments.
• Makeup: Find everything for a perfect makeup routine, including Foundations, Face Powders, Concealers, Blushes, BB & CC Creams, Face Primers, Bronzers, Highlighters, Lipsticks, Lip Glosses, Lip Balms, Mascaras, Eye Liners, and Eyeshadows.
• Haircare: Solve haircare dilemmas with products designed for Heat Damage, Dryness, Curly & Frizzy hair, Hair Loss, Sensitive Scalp, and Color Care, including Shampoos, Conditioners, Hair Masks, Scalp Treatments, and Hair Serums.
• Bath & Body: Experience luxurious Body Mists, Deodorants, Body Lotions, Body Oils, Hand Creams, Body Scrubs, and Shower Gels.
• Home Fragrance: Enhance your living spaces with Room Sprays, Candles, Reed Diffusers, and Refills in scents like Woody, Floral, Oriental, Fruity, Spicy, and Citrus.
• Gifting: Choose from a tailored selection of Fragrance Gifts, Skincare Gifts, Makeup Gifts, Haircare Gifts, and Home Gifts, suited for every occasion.

Additional notable services include free express delivery on orders above a certain value, complimentary luxe diffuser with specific fragrance purchases, and flexible payment options like Buy Now Pay Later with Tabby & Tamara.

Faces Beauty not only promises a broad and diverse product offering but also provides an array of customer services to enhance the shopping experience:

• Customer Service support available from 10am to 10pm
• WhatsApp, Phone, and Contact Us Form channels for easy communication
• Convenient features like Store Locator and Track Your Order
• An option to Register/Sign in for a personalized shopping experience

Faces Beauty - how to complete a complaint and make a return?

Return Policy

• Customers must initiate a return by contacting Customer Service on 8004358000 within a maximum seven-day period from receiving the order.
• Returns are not applicable for products bought on promotions or sale items.
• Products must be unopened, unused, with all original tags attached, and in the same condition as received.
• Returns are only accepted if items are in their original box and sealed packaging.
• Makeup and skincare products are non-returnable.
• Only returns for manufacturing defects are accepted, misuse or failure to follow care instructions will not qualify.
• For valid returns, refunds are processed in several ways depending on the payment method used for the purchase:
  • If paid by Credit or Debit Card on the website, the refund will go back to the card used within up to 10 business days after receipt and acceptance of the returned item.
  • If paid by Credit or Debit Card on Delivery or Cash On Delivery, the refund will be issued as an Online Voucher, Credit Note to be redeemed in stores, or an E-gift Card.
  • If purchased with a Gift Card, the refund will be issued onto a new e-Gift Card for the value of the returned item.
  • For Delayed Payment Provider purchases, refunds will be processed according to the provider's terms & conditions once Faces Beauty accepts the return.
  • If purchased with MUSE points, the points will be refunded back to the customer's MUSE account.
• The number of returns made by customers is monitored, and excessive returns may lead to refusal of future orders.

Exchange Policy

• For exchanges, contact Customer Service on 8004358000 within a maximum seven-day period from receiving the order.
• Exchanges are not applicable for products bought on promotions or sale items.
• Items to be exchanged must be in the same condition as received and in their original box and sealed packaging.
• No exchanges on opened or used products.
• No exchanges on Makeup and Skincare products.
• For a valid exchange, if the new product is of higher value than the original, the customer will pay the difference; if of lower value, the difference will be given as store credit.

How can you pay for an order in Faces Beauty?

Faces Beauty offers multiple payment options to cater to the convenience of its customers. Described below are the details of the payment methods available:

• Credit and Debit Cards: Accepted cards include Visa, MasterCard, and American Express. Customers are advised to ensure that the card is current, valid, and activated for online shopping.


• Cash on Delivery: This payment method allows customers to pay in cash at the time of order delivery. Please be aware that an additional fee of 15 SAR will apply when using this service.


• Security of Online Transactions: Faces Beauty prioritizes the safety of its customers' personal and payment information. The website uses industry-standard encryption systems to protect sensitive data, such as credit/debit card information, ensuring that it cannot be read by third parties in case of interception.


• Authorization Failure: Should there be any issues with credit card authorization, double-check all pertinent card details, including the expiration date and CVN or security code. If errors persist after re-entering data, customers may need to contact their financial institution for further assistance.


• Charging of Card: Credit/debit cards will be automatically charged upon the validation of the order during the online transaction process. For cash payments, the amount will be due upon order receipt.

For any further queries or assistance with payment methods, customers may reach out to Faces Beauty customer service for support.

Information about delivery in Faces Beauty

Delivery Options at Faces Beauty:

• Express Delivery - within 24 hours: Available for orders placed before 1 pm, including Fridays. Applicable in Jeddah, Riyadh, Al Khobar, Dammam, Abha, and Tabuk.
• Express Delivery- Next Day: For orders placed after 1 pm in Makkah, Jeddah, Riyadh, Al Khobar, Dammam, Abha, and Tabuk. Delivery will be the next day.
• Standard Delivery: For orders placed on weekends or public holidays, processing occurs the following business day. Delivery takes 2 to 3 working days for main cities, 3 to 5 working days for additional specified cities, and 5 to 7 working days for other cities.

Cost of Delivery:

• All Cash on Delivery orders incur a fee of 15 SAR.
• Express Delivery:
  • For orders of 499 SAR and above: Free of charge.
  • For orders below 499 SAR: A delivery fee of 15 SAR is charged.
• Standard Delivery:
  • For orders of 299 SAR and above: Free of charge.
  • For orders below 299 SAR: A delivery fee of 10 SAR is charged.

To arrange a different shipping address from the billing address, this option is available during the checkout process.

Missed Delivery:

• If a delivery is missed, the recipient has the option to arrange an alternative delivery date or collect the order from the courier company.
• Orders are not shipped to P.O. boxes, AFO/FPO addresses, or to any address outside KSA.
• Deliveries are made Saturday through Thursday, excluding Friday and public holidays.

What are the existing Faces Beauty coupon codes?

Customers at Faces Beauty can indulge in a variety of offers and coupon codes designed to provide them with substantial savings on their beauty purchases. For example, one of the coupon codes available grants a 15% discount for orders made through the mobile app, although this does not include certain premium brands like Chanel and Dior.

Furthermore, the store currently promotes a Last-Chance Sale, displaying numerous products with coupon codes of up to 50% off. Such sales are a fantastic way to stock up on your favorite beauty items without stressing your wallet too much.

Another great example of coupon codes is the enticing offer to purchase bestsellers starting from a mere SAR 24. This allows shoppers to grab coveted items at minimal prices. Great deals examples:

• With every order, regardless of size or price, Faces Beauty generously includes free samples, enabling customers to try out new products they might not have otherwise considered.


• For orders exceeding SAR 250, Faces Beauty provides the added benefit of free delivery, ensuring that your shopping experience is as cost-effective and convenient as possible.


• To keep customers informed of upcoming deals and coupon codes, a newsletter subscription service is available, where the latest news and offers are communicated directly to you.

These coupon codes underscore Faces Beauty's commitment to offering customers both quality products and amazing value, making it a top destination for beauty enthusiasts.