Glasses Direct discount code - December 2024 - Picodi UK

Glasses Direct – what do we know about it?

Glasses Direct is a prominent online retailer providing a wide array of eyewear options for customers. They have made a name for themselves by offering quality glasses at affordable prices, with frequent promotional offers such as "2 Pairs From £15" being a staple deal. As advertised on television, they are dedicated to bringing stylish and functional eyewear to the masses.

• Home Trial: Glasses Direct offers a free home trial service, allowing customers to pick out four frames to try on at home, ensuring they find the perfect fit and style.
• Returns: With a commitment to customer satisfaction, they offer free returns within 120 days, making the shopping experience risk-free.
• Payment Options: For convenience and flexibility in payment, Klarna is available, allowing customers to buy now and pay later.

Glasses Direct caters to a diverse clientele with specific sections for Women's Glasses and Men's Glasses. The selection encompasses various frame styles, including Rectangular, Square, Round, Cat-Eye, Aviator, and Oval. They also offer different frame sizes from Small Frames to Extra Large Frames, ensuring a fit for every face size and shape.

Their sunglasses range includes options for both All Prescription Sunglasses and specifically tailored choices for women and men. Top brands like Ray-Ban, Ted Baker, and Kate Spade New York are part of their extensive collection, providing designer options for every taste.

Apart from frames, Glasses Direct offers varifocal lenses, prescription sunglasses lenses, and various lens packages and coatings. They actively address common lens questions, offering innovative options like Transitions Light Intelligent Lenses and polarised lenses.

Their brand selection includes Featured Brands with deals like "2 for 1 Designer frames from £69". Glasses Direct showcases Premium Designer brands, eco-friendly options, and their own collections such as London Retro and HART. Exclusive brands such as Jimmy Choo, Ray-Ban, and New Balance are also available for those seeking high-end fashion statements.

Glasses Direct emphasizes convenience and savings, claiming an average saving of £103 compared to high street prices. They also offer special promotions for students, a refer-a-friend program, and free delivery on orders over a certain amount.

Support and assistance are readily available with an extensive Help Centre, comprehensive Buying Guides, and resources for Eye Health. The company assures quality service, backed by reviews of satisfied customers detailing their positive experiences.

Overall, Glasses Direct stands out in the online eyewear market for its affordable prices, range of styles, home trial service, and emphasis on customer satisfaction.

How to return purchases in Glasses Direct?

Returns are free at Glasses Direct™

• Returns process is quick and easy
• Free returns within 120 days of the original dispatch date
• Returns policy covers frames and lenses
• Boutique orders must be returned with their case and wipe, in the same condition as received

Steps for returning items:

1. Fill in the Returns Form included with the order and include it with the frame(s) in the original envelope or box.
2. Use the adhesive returns label provided with the order and take the package to the Post Office for a free postage receipt.
3. Send it back within 120 days of the original dispatch date.

Please allow 3-5 days for the return to be processed once received. Exchanges or adjustments to prescription are usually shipped within 7 days from processing the return, longer for varifocals or complex prescriptions.

Prescription and faults:

• If returning due to a prescription issue, include a copy of the prescription.
• If reporting a fault, opticians will investigate to avoid future issues.

FAQs:

• Order number is required for a return, found on the returns form, account, delivery invoice, or order confirmation email.
• A confirmation email will be sent once glasses are received.
• If a screw has fallen out, return the glasses for a repair.
• If the returns label is lost, print a new one from the Royal Mail website.
• Adjustments can be discussed with opticians, or frames can be returned for adjustment.

Additional support:

If help is needed with exchanges and returns, customer service can be reached at 01793 746601. For more details, refer to the Returns Policy.

Glasses Direct - forms of payment

Payment Methods

Glasses Direct accepts various payment options:

• Credit/Debit cards including:
• VISA
• VISA Electron
• Switch
• Solo
• Maestro
• Mastercard
• Klarna
• PayPal
• Apple Pay (available on compatible devices)

Payments using American Express, cheques, or postal orders are not accepted. NHS vouchers are currently not accepted.

Instalment Payments

The option to pay in instalments is available through:

• Klarna
• PayPal's Pay in 3 service

These instalment plans allow customers to separate their purchase into three interest-free monthly payments for purchases priced at £30 – £2,000. No setup fees or charges apply. For terms and conditions, customers are advised to consult PayPal's FAQ page.

EdenRed Vouchers

EdenRed vouchers are accepted, but cannot be used directly on the website. Customers must first make payment using one of the accepted payment methods mentioned above, and then send the physical voucher for a refund of the voucher's amount.

To use an EdenRed voucher, send it to:

Glasses Direct Customer Services
25th Floor, City Tower,
Piccadilly Plaza, Manchester, M1 4BT

The refund is processed using the original payment method within 2-3 working days upon receipt of the voucher, provided that the voucher amount does not exceed the order total. In-transit loss of vouchers requires customer action to request a new one as refunds cannot be processed without the physical voucher.

Payment Security

Transactions are secure, with further information available in the 'Security & online transactions' section.

Confirmation of Payment

After payment, a confirmation page followed by a confirmation email signals a successful transaction. Customers should contact customer services if confirmation does not occur.

Declined Payments

An error message will display for declined payments. Advice is to review details and retry, or contact card providers before resorting to customer services for further assistance.

Glasses Direct - delivery costs and methods

Domestic delivery

• Delivery Costs:
  • Standard delivery (Royal Mail Tracked 24) to anywhere in the UK - £4.95.
  • Orders from the Premium Designers range (Royal Mail Tracked 24) - Free.
  • Orders with a £95+ total basket value - Free.
  • Home Trials delivered via Evri and returned via Royal Mail - Free.
  • Returns - Free.


• Delivery Time:

  Delivery timings can vary. Most orders are shipped within 7 days from the order date, while complex orders may take up to 14 days after being authorised by opticians. A confirmation email is sent once the order is dispatched. If an order has been dispatched but not received after 10 days, customer service should be contacted for assistance.



• Damage or Issues on Arrival:

  If glasses are damaged upon arrival, it is advised to contact the customer service team for a resolution.



• Incorrect Item or Missing Pair:

  In case the wrong pair is received or a pair is missing, the customer service team should be contacted for correction.

International Delivery

Currently, delivery to the Channel Islands and addresses outside of the UK is not available.

What are the existing Glasses Direct discount codes?

Glasses Direct offers a variety of discount codes for savvy shoppers looking to save on their eyewear purchases. This December, a substantial Glasses Direct discount code gives a generous 40% off on orders of £200 or more - just apply the Glasses Direct discount code at the checkout and enjoy the savings. This particular offer has been verified as active and ready to use.

• Another Glasses Direct discount code can net customers 30% off on purchases exceeding £100,
• while those spending over £50 can also take advantage of a Glasses Direct discount code to receive 30% off their order.

In addition to the discount codes, Glasses Direct has enticing promotions such as the 2 for 1 offer starting at £49, where customers can obtain a second pair of glasses for free.

• A special referral promotion also allows customers to share a £35 Glasses Direct discount code with friends, rewarding them with a £10 Amazon gift card for their efforts.
• Glasses Direct doesn't forget about designer aficionados either, with premium designer glasses beginning at just £79 - no discount codes necessary for a touch of luxury.

For those looking to bypass shipping fees, Glasses Direct provides a deal that includes free delivery on orders over £75. Though some seasonal discount codes might have expired, Glasses Direct regularly updates their promotions, ensuring customers always have a chance to save.