Mr and Mrs Smith voucher - February 2025 - Picodi UK

What do we know about Mr and Mrs Smith?

Mr & Mrs Smith offers a curated selection of the world's finest boutique and luxury hotels. With an eye for exclusivity and elegance, Mr & Mrs Smith ensures that each accommodation is not just luxurious but also provides a unique and memorable experience to its guests.

At Mr & Mrs Smith travelers can expect:

• Member Benefits: Access to specially tailored perks and extras upon arrival.
• New Arrivals: A constantly updated collection of the latest boutique hotel additions.
• Travel Inspiration: A wealth of content including guides, interviews, and reviews to inspire the next journey.
• Smith Exclusive offers: Exclusive deals and offers only available through Mr & Mrs Smith.
• Smith Collections: Carefully created collections of hotels that cater to a variety of preferences and needs.

Whether searching for:

1. Budget boutique hotels or last-minute luxury breaks,
2. Luxury spa retreats or hotels with private pools,
3. Pet-friendly accommodations or wheelchair-accessible locales,
4. Ski hotels or sun-soaked beachside resorts,
5. Or romantic honeymoon destinations and gourmet getaways,

Mr & Mrs Smith presents a diverse and extensive range of options.

Furthermore, clients benefit from:

• A dedicated team available at +44 20 8338 7753 to assist with travels,
• The Best-price guarantee, ensuring the most competitive rates,
• A selection of Personally Approved hotels, each vetted for quality and comfort,
• And Exclusive offers introduced each month to enhance the travel experience.

For those seeking accommodation that range from coastal escapes to urban adventures, or eco-friendly stays to family-friendly resorts, Mr & Mrs Smith's carefully tailored collections such as Beach hotels, Spa hotels, and Hotels with swimming pools offer a plethora of options. With locations in top countries like England, Morocco, Spain, and US, and cities such as Barcelona, London, and Paris, the right fit for a memorable stay is within easy reach.

Mr & Mrs Smith extends beyond just bookings to offer a full travel experience with a passion for sustainability, as indicated by its BCORP™ certification. Clients can rest assured that their travel choices are having a positive impact on the world.

How can one return an order from Mr and Mrs Smith?

Complaints and Returns Policy at Mr & Mrs Smith:

• If there is a need to cancel a booking, it should be done online via the bookings area, or by contacting the in-house team. A deposit will be refunded provided the cancellation is made before the hotel's cancellation policy deadline.

• To alter a reservation or change dates, contact the in-house team and provide the relevant details.

• When a booking is cancelled within the terms of the hotel's cancellation policy, any loyalty money or Smith voucher used will be reinstated, and any additional money paid will be refunded to the credit card used for booking.

• Contact the in-house team regarding feedback after a stay, especially if it involves an urgent issue that the hotel needs to address.

• Regarding an expired Smith hotel voucher, while not guaranteed, an extension may be requested by contacting the in-house team.

• If a Smith deposit was taken but the reservation notes 'Fully prepaid at the time of booking,' it may be due to the hotel managing its own payment and prepayment protocols.

For additional assistance or clarification regarding the complaints and returns policy, reaching out to the in-house travel team directly is recommended.

In what ways can you pay for purchases in Mr and Mrs Smith?

Payment Methods at Mr & Mrs Smith

For secure online payments, bookings at Mr & Mrs Smith are facilitated through secure servers. A credit card number is taken and forwarded securely to the hotel to guarantee the booking. Any advance deposits, fees, or charges are clearly indicated before the booking is confirmed and are non-refundable in the event of cancellation.

Confirmation and Currency Exchange: A booking is confirmed only upon receipt of a confirmation email from Mr & Mrs Smith. Payments are made in the hotel's local currency and are subject to exchange rate fluctuations and potential charges from banks or credit card issuers.

Strong Customer Authentication (SCA): As a part of the EU Payments Services Directive (PSD2), two independent sources of validation, known as ‘two-factor authentication’, are required for payments. This may involve a combination of:

• Something a member knows (e.g., a PIN)
• Something a member has (e.g., a card or phone)
• Something a member is (e.g., a fingerprint)

Amendment & Cancellation Policy: The amendment or cancellation of a confirmed booking adheres to the hotel's terms. Cancellations or amendments are effective only in accordance with the hotel's cancellation policy, which often includes time frames where cancellations are subject to a charge.

Refunds, where applicable, are made using the original payment method. Changes involving the addition of sequential nights to a stay are considered amendments to the original booking.

Additional Terms

Gift Cards and Vouchers: Gift cards, e-gift cards, and vouchers can be used towards hotel stays when booking via Mr & Mrs Smith. They must be prepaid at the time of booking and are valid only against accommodation costs, not incidental hotel costs or additional services, and are non-refundable.

Pricing and Exchange Rates: All prices calculated and confirmed at the time of booking are subject to potential changes in transportation costs, taxes, exchange rates, and other factors. Increases exceeding 2% of the price of travel arrangements (excluding insurance premiums and amendment charges) will be passed on to the customer.

Pricing adjustments resulting from changes in dues, taxes, or exchange rates applicable to the booking may occur up to 30 days prior to departure.

Changes by You & Transfer of Booking: Modifications to bookings after confirmation incur an administration fee, along with any other costs associated with the change. Transfers of booking to another individual are allowed under certain conditions but require an amendment fee and adherence to all applicable charges.

If a booking is cancelled by the customer, cancellation charges depend on the timing of the cancellation notice in relation to the departure date and may involve a fee up to 100% of the booking price.

Responsibility: Mr & Mrs Smith, as an agent, holds no liability for the day-to-day provision of services, which are the sole responsibility of the hotel, in accordance with its terms and conditions.

Law and Jurisdiction: Booking terms are governed by English law, and any disputes will be subject to the jurisdiction of the Courts of England and Wales.

What vouchers and promotions are available in Mr and Mrs Smith?

At Mr and Mrs Smith, you can take advantage of various vouchers for your luxury stays and romantic getaways. If you're planning your honeymoon and book for 5 nights or more, you can enjoy a generous offer of £150 towards your honeymoon with a Mr and Mrs Smith voucher.

For those looking for a refined experience without breaking the bank, the Mr and Mrs Smith voucher includes budget boutique hotels, allowing you to immerse in luxury at an affordable price. Moreover, members can relish exclusive stays with up to 30% off, a testament to Mr and Mrs Smith's dedication to rewarding their loyal customers.

• Join the Mr & Mrs Smith Travel Club to access vouchers giving you savings of up to 50% OFF.
• With a Mr and Mrs Smith voucher, get £150 towards your honeymoon when booking 5 or more nights.
• Enjoy member-exclusive stays with savings of up to 30% using the vouchers.

For those inspired by spontaneity, there have been offers of up to 30% off on last-minute bookings at selected destinations, showcasing the variety of vouchers available for different types of travelers. Do check in regularly to catch these fleeting deals.

Lastly, for a touching gesture, consider gifting a holiday with Mr and Mrs Smith's gift cards, which have also been included in the Mr and Mrs Smith voucher options, allowing your loved ones to indulge in a memorable experience.