Vision Direct discount code - Black Friday 2024 - Picodi UK

Data about Vision Direct

Vision Direct is a premier online retailer specializing in contact lenses, eye care solutions, and accessories. Customers can expect a seamless shopping experience, offering a broad spectrum of products tailored to meet the needs of individuals requiring vision correction and eye care maintenance. With a user-friendly website and robust product selection, Vision Direct stands as a trusted source for all vision-related essentials.

• Contact Lenses: Catering to diverse needs, the store features an array of contact lenses from reputable brands such as Acuvue, Air Optix, Biofinity, Clariti, everclear, Dailies, and Freshlook.
• Lens Types: Whether customers prefer Daily Lenses, Two Weekly Lenses, Monthly Lenses, Toric Lenses for Astigmatism, or other specialty lenses, Vision Direct offers options to meet varying wearing schedules and vision correction requirements.
• Eye Care Products: A selection of Dry Eye Treatments, Eye Drops, Eye Vitamins, Hygiene & Lid Care, and Eye Wash & Sprays are available to ensure optimal eye health and comfort.
• Contact Lens Solutions: Essential to maintaining lens hygiene and performance, the store provides Multi-purpose, Cleaners & Salines, Gas Permeable, Travel Packs, and Hydrogen Peroxide solutions.
• Customer Service: Vision Direct prioritizes customer satisfaction with a dedicated Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00 customer service team, ready to assist through phone or email support.
• Cost Savings: Prices are consistently competitive, with potential savings evident when compared to high street retailers. The company asserts up to 45% in savings coupled with the convenience of free next day delivery for orders over £59.
• Ordering Flexibility: Unlike subscription services, Vision Direct allows customers to purchase as needed without minimum order values or restrictive contracts.
• Prescription Verification: The store operates on a policy of trust, allowing customers to buy contact lenses with or without presenting their prescription.

In addition to physical products, Vision Direct also houses an informative Eye Care Centre, offering advice on lens care, eye health, and vision correction. They continually update their Help & News section with articles and guides to educate consumers on best practices for eye care.

The convenience of purchasing through Vision Direct is emphasized by features such as 3-click reorders, accommodating busy schedules and ensuring a seamless restocking process. Moreover, the store's inclusion among trusted reviews on the independent site Trustpilot, with a high customer satisfaction rating, solidifies its reputation as a reliable and customer-oriented service provider.

How to return purchases in Vision Direct?

Returns & Refunds Policy

Need to return something? The returns policy is described as super simple: if there is any problem with an order, at any time, help is available. The aim is to make the best, most comfortable and hygienic products available at the best prices, but if the product ordered arrived defective, there will be a replacement or refund provided.

• How to return:
1. Download the appropriate freepost returns form based on the location (UK, EU, US, or international).
2. Fill in the details, and if based in the UK attach the freepost returns address label to the package. UK Returns are free of charge, but international customers need to cover postage costs.
3. Ensure items are packaged securely.
4. For additional security, keep the proof of postage safe.

Returns and refunds: 5 facts

• UK returns are FREE.
• All refunds are processed as soon as the return is received.
• Refunds will be made to the original payment method, which typically takes around 5 working days, depending on the card issuer (PayPal may take longer).
• If an order is cancelled or returned in its entirety, delivery costs will be refunded too (if applicable).
• All everclear products have a 365-day no-quibble guarantee, meaning they can be returned in any condition for a full refund.

365-day guarantee

Whether there was a change of heart or prescription: just return any lenses, unopened and in their original packaging within 365 days. The amount spent will be refunded to the payment method used, or added as store credit on the account, immediately.

We're always here for you

The customer service team is available Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00.

Cancellations

If something was ordered in error and needs amendment or cancellation, please get in touch with the customer service team as soon as possible to avoid disappointment.

Statutory Cancellations Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, cancellation of an order is possible, and a full refund can be obtained within 14 days of receipt of the goods. If an order contains multiple items that are delivered separately, the cancellation period begins from receipt of the final item. This does not apply to products made to specification unless they are faulty. Goods must be returned in their original, unopened and unused condition within 14 days of notifying that wish to cancel.

Vision Direct - available payment methods

Vision Direct offers a variety of payment methods to ensure a secure and simple shopping experience. All payments made through the website are protected by 3D Secure technology, providing complete safety for each transaction. For added convenience, customers have the option to save their card details to their account during checkout, or manage their saved cards within the account summary.

• VISA debit
• VISA credit
• VISA Electron
• Mastercard credit
• Mastercard debit
• Mastercard & Maestro

PayPal is an accepted form of payment, providing an easy and secure way to complete a purchase. However, it should be noted that PayPal cannot be utilized in conjunction with Vision Direct’s SMS reorder service. Once an order is placed with PayPal as the chosen payment method, the customer will be redirected to PayPal's website to log in and finalize the payment process.

T&Cs: All prices listed on VisionDirect.co.uk include VAT. For additional information regarding terms and conditions, refer to the dedicated Terms and Conditions page on the Vision Direct website.

Delivery costs in Vision Direct

Vision Direct provides several methods of order delivery to accommodate a variety of customer needs. Detailed information regarding the delivery options is outlined below:

• UK Delivery:
  • Next day delivery is available for all in-stock items when ordered by 11:45pm Sunday-Friday and by 12:00pm on Saturday.
  • Orders of £59 and over qualify for FREE next day delivery.
  • For orders below £59, a delivery cost of £3.98 is applicable.
  • Delivery packages are designed to be letterbox-friendly to avoid the need for customers to be present for delivery.
  • Deliveries are expected within 1 business day for UK mainland, with certain postcodes having additional delivery times up to 2 days.


• International Delivery:
  • Orders being delivered to the EU mainland (excluding islands) have a range of delivery fees, with some regions like Belgium, Netherlands, and Spain receiving FREE delivery for orders over £59.
  • The delivery time for EU mainland countries typically ranges between 1-2 business days, with EU islands taking up to 3-5 business days*.
  • For orders outside of the EU, delivery times can extend up to 5-10 business days.
  • Import Duties and local taxes may apply and are not covered by Vision Direct for orders outside of the EU.


• Special Considerations:
  • A number of postcodes within the UK are subject to additional shipping times of 1 or 2 days due to their location, such as GY, HS, and IM.
  • Deliveries to addresses such as the French Polynesia Islands may take 7-10 business days.
  • For undelivered orders within the UK or Ireland, a window of 3 business days is allowed, while 10 business days is considered for other international locations before reporting to customer service.
  • The United States service ended on 27/12/2022, and deliveries to the US are no longer available.

*Note: Certain conditions apply for delivery times and costs. The delivery information above is indicative and subject to change depending on specific circumstances.

What are the existing Vision Direct discount codes?

Vision Direct offers an array of discount codes that allow customers to save significantly on their purchases. One such offer includes a generous 10% off your first order when using a specific Vision Direct discount code. This is an excellent opportunity for new customers to experience Vision Direct's services at a discounted rate.

Moreover, Vision Direct provides a special Vision Direct discount code that entitles customers to a FREE trial of Everclear ADM lenses. It's a perfect way to try out new lenses without any initial investment.

For those who regularly use contact lenses, Vision Direct's discount codes extend to various contact lens solutions, ensuring that you can maintain your lenses for optimal performance and comfort.

Vision Direct also addresses the discomfort of losing a lens by offering FREE lens replacement as part of their customer service, without the need for discount codes.

Additionally, customers can benefit from exclusive Vision Direct discount code deals such as FREE contact lenses on certain offers and comprehensive eye care essentials at discounted prices.

November brings its own set of promotions, and customers can enjoy massive savings with Vision Direct's November deals. While these promos might not always require a Vision Direct discount code, they present substantial savings.

Free delivery on orders over £59 is yet another perk that customers can enjoy. This Vision Direct discount code allows customers to save on delivery costs by simply purchasing a minimum amount.

• Save 10% on your first order with Vision Direct's introductory Vision Direct discount code.
• Get a FREE Everclear ADM Trial using a Vision Direct discount code.
• Explore eye care solutions and enjoy discounts without needing discount codes.
• Claim a FREE lens replacement service, no discount codes necessary.
• Benefit from FREE delivery on orders surpassing £59 by taking advantage of Vision Direct discount code.