Citruss discount code - Black Friday 2024 - Picodi United Arab Emirates

Citruss – what do we know about it?

Citruss provides a unique shopping experience that allows customers to explore an extensive range of products from the comfort of their home. The store offers a variety of categories including kitchen essentials, home improvement items, health and beauty products, fashion, and jewelry.

The store also accommodates a diverse audience with an Arabic language option and serves multiple countries in the Middle East.

Popular Categories and Brands at Citruss:

• Kitchen Essentials
  • Cookware
  • Bakeware
• Kitchen Electronics
  • Air-Fryers
  • Juicers
  • Food Processors
• Home Improvement
  • Home Cleaning Tools
  • Steamers & Irons
• Health & Beauty
  • Skincare Products
  • Body Care Accessories
• Fashion
  • Abaya & Jalabiyas
  • Dresses
• Jewelry
  • Watches
  • Jewelry Collections

Customer Care and Services:

• Secure Payment System
• Safe and Reliable Delivery Options
• Customer Service Available 24/7
• Track Your Order Feature
• Returns and Exchanges Policy

For those seeking the latest items, Citruss also features a section dedicated to new arrivals and best sellers. They frequently run flash sales, offering discounts on select products. Customers can choose from a comprehensive list of brands such as Balzano, Bissell, Rigoros, Fancy Miracle, and Cobor.

Contacting Citruss is convenient with multiple options available including a dedicated phone line, email, and WhatsApp service. Shoppers can create an account on the Citruss platform to enjoy a more personalized and expedited checkout process, along with the ability to view their order history and track shipping statuses.

As added value, Citruss operates an informative blog and maintains presence on various social media platforms where customers can stay updated on the latest products, offers, and lifestyle tips.

How to return purchases in Citruss?

Complaints and Returns Policy at Citruss:

Customers have the right to return or exchange products within 7 days from the delivery date, provided the items are in their original packaging. For hygiene-sensitive products like jewelry, swimwear, or underwear in unsatisfactory condition, complaints must be filed within 24 hours.

To request a return or exchange:

• Contact Citruss customer service via provided country-specific numbers.
• Email the customer care team.
• Use WhatsApp for communication through links available on the Citruss website footer or mobile app's main menu.

After validating requests, arrangements will be made for item pickup via courier services.

Invalid conditions for return & exchange include:

• Requests made after the 7-day period post-delivery.
• Items that are not in original packaging.
• Used products.
• Products with damage due to misuse.
• Malfunction reports post-warranty expiration.

For returns:

• Refunds are processed to the customer's account.
• For Cash on Delivery payments, a credited voucher is issued for future purchases.
• Credit card or SADAD payments are refunded back to bank accounts.

For items disliked by the customer but in good condition:

• Exchanges or refunds are processed depending on the payment method.
• Shipping fees are excluded and return fees must be paid in cash.
• For exchanges, all processing fees for returns and deliveries will apply, along with any price differences between old and new products.

If a wrong product is ordered, return or exchange fees are applicable.

For incorrect deliveries:

• Exchanges are free of extra charges.
• Returns follow standard refund procedures.

Upon receipt of products with misleading information:

• The right to return or exchange is honored.
• For exchanges, any difference in price must be settled in cash if applicable.

For products not in original packaging or incorrect sizes:

• Free exchanges or returns within 7 days are provided.
• Return or exchange fees are borne by the customer if the wrong size is ordered.

Received products in damaged condition or with defects :

• Can be returned or exchanged within 7 days with no extra fees.
• Misused items are subject to repair or replacement costs.

Service center policies state:

• Customers coordinate with respective service centers for warranty issues.
• Repairs due to misuse are charged to the customer, including home delivery services.

If accessories, attachments, or parts are missing:

• Contact must be made within 7 working days for a free product replacement or delivery of missing items.

Note: Cash on Delivery and delivery fees are applicable in all cases.

What payment methods are available in Citruss?

Payment Methods

Customers have multiple payment options:

• Cash on Delivery (COD)
• Credit Card - Visa, MasterCard
• PayPal
• Sadad (exclusively for customers in Saudi Arabia)

Online Payment Security

Transactions are highly secure with industry-leading encryption standards. Customer data is kept confidential and is not accessible to third parties.

Payment Issues

Should there be any issues with credit card payments, customers are recommended to check with their respective banks. Furthermore, the option of Cash on Delivery is always available.

Cash On Delivery vs Shipping Fees

Cash On Delivery (COD) is the fee payable when the order is received, whereas shipping fees are charged by the courier company for delivery. COD and shipping fees are calculated based on product weight and destination country.

Delivery costs in Citruss

Methods of Order Delivery:

• Deliveries are conducted across the Middle East and North Africa, right to the customer’s doorstep.
• Items are delivered within 4 to 5 working days, depending on product availability and location specifics.
• Delivery can be postponed up to 15 days upon customer request through the Customer Care team.
• In case of a damaged received item, exchanges/returns are guaranteed within 7 days of receipt.
• Delivery address changes can be made either through contacting Customer Care or via the online account management tools.
• Shipment tracking is available through Aramex for UAE, KSA, Kuwait, Oman, and Bahrain using the provided SMS shipment number.
• For other MENA countries, shipping is handled by local shipping companies.
• If an order does not arrive within the expected time frame, customers are encouraged to contact Customer Care.
• Courier companies partner with Citruss to ensure timely deliveries and will contact customers to schedule deliveries or pick-ups for returns.

Shipping Fees Calculations:

• Shipping fees are calculated by Aramex based on volumetric weight per country and product.
• Fees differ based on country, city, and product weight/dimensions.

Order Delivery Scheduling:

• Following an order, the delivery partner contacts customers the next working day to schedule a delivery date and time.

Shipping and COD Fees for Different Suppliers:

• Citruss Products: Shipping and COD fees are calculated according to the product weight.
• International Store Products: Fixed shipping and COD fee per order, regardless of product number or weight.
• Other Sellers: Fixed shipping and COD fee per order per seller, independent of product number or weight.

What are the existing Citruss discount codes?

Shop Citruss has a plethora of discount codes offering various savings on their products. For instance, there's an exciting up to 80% off during their Mega Clearance, plus an additional 10% off when you apply a discount code Citruss at checkout. This particular offer could save you up to AED 50 on your purchases.

Citruss also has a special promotion in February, inviting customers to unlock savings with a discount code Citruss that gives them another 10% discount. If you're looking to upgrade your kitchen, Citruss offers a 10% reduction in their Kitchen Category when using their discount code Citruss, with savings capped at AED 50.

For those making substantial purchases over AED 1099, Citruss pledges free delivery alongside an extra 10% off with a discount code Citruss, also capped at AED 50. Home essentials aren't left out, as there is a discount code Citruss providing 10% off these items, and if you're returning for another shopping trip, your next order can also benefit from a 10% discount using a discount code Citruss.

In addition, Citruss doesn't shy away from giving flat discounts – with exclusive discount code Citruss deals, like an outright AED 30 off any order with no exclusions, making their offers even more enticing.

• Up to 80% off plus an extra 10% off Mega Clearance with discount code Citruss
• February Promo: Additional 10% savings with discount code Citruss
• 10% off Kitchen Category using discount code Citruss
• Free Delivery for orders above AED 1099 + Extra 10% off with discount code Citruss
• 10% discount on Home Essentials with discount code Citruss
• Save flat AED 30 off any Citruss order with discount code Citruss

It's important for shoppers to note that some discount codes may have a cap on the savings, such as the often mentioned AED 50 limit. However, the sheer variety of discount codes makes it possible for everyone to find a deal that fits their shopping needs.