Storeus promo code - Black Friday 2024 - Picodi United Arab Emirates

Complaints and returns in Storeus

Return Policy

• Return requests must be submitted within fourteen (14) days of receiving the order.
• Proof of purchase and a valid reason for the return are required.
• The refund method should be specified along with the necessary information.
• Storeus and sellers are not liable for damage caused by customers.
• For manufacturer issues, customers may need to contact the local agency.
• The refund amount reflects the actual amount spent, corresponding to the promotional or discounted price, if applicable.
• For items damaged during transportation, contact customer service within 24 hours for claim purposes.
• All items including promotional free items must be returned for a return to be accepted.
• A quality check will be performed on the returned product before a refund is issued.
• There is a fee for product return/replacement: 20 AED for Dubai, Sharjah and Ajman; 25 AED for other Emirates in the UAE.
• Products displayed are listed by sellers, as Storeus operates as an eCommerce marketplace.

Conditions for Returns

• Returns are valid for wrong product, not-as-described, or damaged items.
• Products should be unused, in original packaging with all tags for a return to be valid.
• Change of mind returns are subject to specific conditions in the Returns Policy.
• Only the listed price will be refunded, excluding shipping/delivery charges.
• Refunds to electronic means will be reflected on the same payment card.
• For Cash on Delivery, refunds are through vouchers or loyalty points for amounts 500 AED or below, or bank transfer for amounts greater than 500 AED.

Returns are not accepted for certain categories, including but not limited to:

• Underwear, Lingerie, Fragrances
• Health & Beauty products
• Personalized, used or damaged goods
• Consumables with broken seals
• Goods with tampered serial numbers
• Goods from specified categories like food, beverages, personal care, etc.

Products must be returned in specific conditions depending on their category, such as sealed and unopened for electronics, or unused and with original packaging for fashion items.

Frequently Asked Questions (F.A.Q.)

1. How to return a product?

   • Sign in, select 'My Orders', choose the order, select the product, provide the reason for the return, select a refund method, and submit the return.

2. What is the return period?

   • Products can be returned within a 14-day period from delivery.

3. How to send the product back?

   • After submitting a return request, a pickup will be arranged. Contact customer service for more details.

4. How to track return status?

   • Updates on the return status will be sent via email and SMS.

5. Is my product under warranty?

   • Warranty details are available on the product page.

6. Received the wrong item or parts are missing?

   • Contact customer care for rectification.

7. Do I have to return an entire order?

   • It is not required to return the entire order, only specific product(s) can be returned.

8. What if the return period has expired?

   • Returns are not possible after the return period. Contact customer service for support.

9. What if the product is sold out or not available for exchange?

   • Return the product within the return period and place a new order when it becomes available.

10. Do I need to return the free gift with the return?

    • The free gift must also be returned.

11. Are there shipping charges for returning a product?

    • There is a fee for the return/replacement of a product.

12. How long does it take to process a refund or replacement?

    • The process takes 3-4 days for order collection and approximately 15-21 days for the quality check and refund or replacement processing.

Storeus - available payment methods

Payment Methods at Storeus

The Storeus website and mobile application enable customers to make payments using various payment methods. To complete a purchase, customers must provide accurate payment details, for which they are responsible for ensuring the accuracy. All payments are to be made exclusively to Storeus, and no other modes of payment are accepted outside of the methods available on the Storeus platform.

Below are the payment methods accepted by Storeus:

• Credit or Debit Card: Customers can use their credit or debit cards to make payments.
• Cash on Delivery (COD): This option allows customers to make cash payments upon the delivery of their goods.
  However, there is a limit for COD transactions, which should not exceed AED 1,500. Additionally, a service fee as determined by Storeus may apply for COD orders.

Note on Cash on Delivery: The service fee for COD and Credit Card on Delivery (CCOD) orders is 5 (five) AED.

Authorization for Payment Processing:

To authorize payment via credit/debit cards, Storeus may need to create an account for the customer with third-party payment processors. By accepting the Terms of Sale, customers automatically accept the payment processors' terms and conditions. Storeus is not liable for any damage or loss incurred as a result of this process.

Changes to Payment Methods:

Storeus reserves the right to modify, add, or discontinue accepted payment methods without prior notice. Additionally, certain payment methods may be subject to validation and verification checks to prevent fraudulent use of credit or debit cards.

Refund Procedure:

In case of returns or cancellations where a refund is due:

1. If the original payment was made by credit or debit card, the refund will be processed back to the same card.
2. If the payment was made by COD, refunds will be processed either as a Storeus voucher or in loyalty points, depending on the amount. For amounts greater than AED 500, the refund will be made via bank transfer.

The refund will be initiated after the seller approves the return, and the timeline for the refund to reflect in the customer’s account will depend on the bank’s policies.

Information about delivery in Storeus

The methods of order delivery at Storeus are managed through the utilization of authorized third-party courier service providers or logistics partners. All deliveries are aimed to be conducted on a best effort basis, and Storeus endeavors to ensure that goods are delivered on the estimated dates as provided on the platform.

• Delivery of ordered goods will aim to adhere to the specified address provided at the time of order.
• Delay in delivery due to force majeure, such as adverse weather conditions, transportation delays, political disruptions, or other unforeseen events, may occur. In such cases, Storeus reserves the right to delay delivery without liability.
• In the instance of a delivery delay, Storeus may, at its sole discretion, notify the customer of such delay.
• If, after three delivery attempts, the goods have not been successfully delivered, or if ten days have passed since the order date without successful delivery, Storeus reserves the right to cancel the order.
• The charges associated with the delivery of goods will be displayed on the Storeus platform.

In regard to shipping destinations, Storeus retains the right, at its sole discretion, to:

• Withhold for investigation, refuse to process, or cancel any orders that are suspected to breach the terms and conditions of the platform or applicable law.
• Restrict shipping destinations.
• Exercise discretion in canceling orders deemed as "bulk orders".

Regarding the specifics of delivery:

• The expected delivery date information will be clearly stated on the platform.
• In the event of not being able to verify or authenticate information provided by the customer, Storeus has the right to refuse delivery and cancel the order.
• Upon successful delivery, ownership and responsibility for the product will transfer to the customer.
• An electronic invoice for the purchase will be sent to the customer's provided email address.

What promo codes and promotions does Storeus offer?

Shoppers looking for incredible savings at promo code Storeus can revel in a multitude of offers. This February, the store boasts a tantalizing array of promo codes to enhance your shopping experience. For starters, customers can secure a flat 15% off their entire order using an exclusive promo codes, with a maximum discount of AED 30, bearing in mind that this offer does not apply to already discounted products.

• 15% Off Your Entire Order: Score a 15% discount sitewide by applying a promo codes at checkout, capping at AED 30 in savings.
• 15% Off Full Priced Products: Enjoy a 15% reduction on full-priced items by utilizing a promo codes, ensuring you don't miss out on exclusive savings.
• 10% Off via Mobile App: An additional 10% off is on the table when you make purchases via the Storeus mobile app with the relevant promo codes.
• Bundle Deals up to 60% Off: Take advantage of bundle and combo deals, saving you up to 60% without the need for any promo codes.
• Exclusive Deals up to 50% Off: Delve into Storeus's exclusive offers and grab items with u>p to a 50% discount, showcasing the potential of strategic shopping without the typical promo codes.

Moreover, the buzz of February sales cannot be ignored as they unveil yet more opportunities to save at promo code Storeus. Whether for yourself or gifting someone special with a Storeus gift card, the chance to shave off a considerable amount from your bill is undeniably appealing. Additionally, with a promise of free delivery on orders above AED 149, the incentives to shop are plentiful.

It is evident that whether you crave the latest tech or are refreshing your wardrobe, promo code Storeus has configured its deals and promo codes to facilitate a high-value, low-cost venture for all its patrons. Be sure to embrace these offers before they expire!