Dubai Store promo code - Black Friday 2024 - Picodi United Arab Emirates

General information about Dubai Store

Welcome to Dubai Store, an expansive online marketplace that caters to a diverse range of shopping preferences and needs. Dubai Store is known for its vast selection of genuine and high-quality products, featuring everything from electronics to home essentials, fashion accessories, and more. This marketplace is backed by Dubai Economy and Tourism, ensuring that all merchants are trade licensed and all items sold are authentic.

At DubaiStore.com, shoppers can find an impressive array of Electronics, including the latest mobile phones, laptops, tablets, and video gaming consoles. There's also a selection of wearables, mobile accessories, computer peripherals, and audio & video equipment from top brands.

Beauty enthusiasts are in for a treat with an exquisite collection of perfumes, make-up products, skincare items, haircare solutions, and personal care necessities. Looking for Health & Beauty products or Pharmacy essentials? You'll find them here, with offerings from healthcare to sports nutrition.

Those searching for Fashion can browse through clothing lines for men, women, and kids, alongside footwear, bags, belts, wallets, watches, eyewear, and fashion jewelry from featured brands and merchants.

The Home & Kitchen department boasts a variety of kitchen appliances, large appliances, cookware & bakeware, dinnerware & serveware, as well as home furniture and decor items that cater to every design aesthetic.

Parents will appreciate the Baby & Toys section offering baby gear, baby wear, nursery essentials, and a broad selection of toys and games designed to spark joy and creativity in children.

Grocery & Supermarket shoppers can find everything from fresh and chilled food to snacks and sweets, packaged and canned food, as well as drinks and beverages. The store also offers home care & cleaning supplies and pet food & supplies, ensuring that your household necessities are well-covered.

For book lovers, the Books category covers a multitude of genres including fiction, non-fiction, children's books, educational material, and so much more.

Car enthusiasts and DIY professionals will find a vast selection of Automotive accessories and tools, automotive care & cleaning products, and automotive electronics.

The Sports & Outdoors section caters to fitness enthusiasts and adventurers alike with equipment for fitness & exercise, combat sports, camping & hiking, and team sports.

Musicians and aspiring artists can explore the Music section featuring string instruments, percussion instruments, wind instruments, pianos, and keyboards.

An essential range of Office, School & Stationery supplies addresses the needs for office equipment, paper products, filing products, and arts & crafts materials.

Shopping at Dubai Store is a seamless experience with free returns within a 15-day return period, options to pay by installments, and a customer service team dedicated to ensuring your satisfaction.

• Explore the convenience of online shopping with DubaiStore.com
• Enjoy Weekly Special Offers on a wide range of products
• Discover products from Featured Stores and Brands for a tailored shopping spree
• Stay updated with new product arrivals and promotions by signing up for the newsletter

For assistance, Dubai Store's Customer Service is ready to help with any inquiries to enhance your online shopping journey. Choose Dubai Store and experience a world of premium shopping from the comfort of your home.

Complaints and returns in Dubai Store

DubaiStore.com provides a comprehensive returns policy for their customers, subject to certain conditions and exceptions. Below is a detailed outline of their returns and complaints policy:

General Return Policy

• DubaiStore.com offers a 15-day return period, free of charge, from the delivery date, unless stated otherwise for specific product categories.
• Returns must adhere to the stipulated conditions and are not valid for non-returnable products, unless received damaged or incorrect.

Limited 7-Day Return Policy for Grocery Items

• Grocery items may be returned within 7 days, but only if the wrong or damaged product was received.

Non-Returnable Conditions and Products

• Products classified as hazardous, flammable, or used by the customer cannot be returned.
• Goods with tampered or missing serial numbers or tags are non-returnable.
• Items under categories such as food and beverages, hygiene products, underwear, digital goods, certain baby products, and personal care items, among others, are typically non-returnable.

Eligibility for Returns

• A product can be returned if it doesn't fall under the non-returnable list and if it's wrong, not as described, damaged, or counterfeit.
• Returned products must be unused, in original packaging with all tags intact.

How to Submit a Return Request

• Customers can submit a return request by logging into their account and visiting the order details page in their dashboard.

Return Process Workflow

1. Submit Your Return Request: Through the order details page in your customer dashboard.
2. Initial Merchant Decision: Electronic review by merchant followed by potential customer-merchant communication or a dispute raised for DubaiStore.com intervention, if necessary.
3. Product Collection: Scheduled by the courier for pickup and delivery back to the merchant.
4. Merchant Final Review and Decision: Physical inspection by merchant with possible final approval or rejection. In case of rejection, customers can seek further communication or dispute resolution.

Refund Mechanism Following Return Approval

• Refunds for card payments are credited back to the card used for purchase.
• Cash on Delivery (COD) transactions are refunded to the DubaiStore.com wallet, which can be used for future purchases.

Note: The DubaiStore return policy for Kuwait customers states that all products fall under the non-returnable list of items.

Dubai Store - available payment methods

Payment Methods for UAE Customers on DubaiStore.com

• Online Payment through Credit / Debit Cards (Visa, MasterCard)
• Online Payment through Noqodi Digital Wallet
• Cash on Delivery (COD)

Online Payment through Credit/Debit Card

Noqodi payment gateway is used for online payments. Noqodi is a highly secured payment service using SSL 128-bit encryption, and is used by major government bodies in Dubai. You can rest assured your transaction is going to be securely processed.

Noqodi Wallet Payment

When you create an account on DubaiStore.com you will automatically have a Noqodi Wallet account, DubaiStore’s payment gateway partner, and your wallet credentials are automatically sent to you by email.

In cases of refunds, when you have paid for your order by cash on delivery, the money that we refund to you will be available in your Noqodi wallet, which you can see and use during the checkout of your orders.

Cash on Delivery (COD)

For customers without access to a credit card and for convenience, DubaiStore.com accepts Cash on Delivery (COD) as an alternative payment method for orders less than AED 50,000 in UAE which will be collected by our courier when they deliver your shipment. Please note that since the COD service is costly for us to provide, cash payment orders will be charged additionally per merchant shipment no matter the number of items your order contains.

Charge for COD in UAE is AED 10 for each merchant shipment. If your order contains items from two merchants, your total COD fees will be AED 20.

Payment Methods for Kuwait Customers on DubaiStore.com

• Payments can be done Online through Debit / Credit Cards (Visa, MasterCard)

Online Payment through Credit/Debit Card: Noqodi payment gateway is used for online payments. Noqodi is a highly secured service using SSL 128-bit encryption and is used by major government bodies in Dubai. You can rest assured your transaction is going to be securely processed.

Information about delivery in Dubai Store

DubaiStore.com offers multiple delivery options to cater to the needs of its customers. Whether in the bustling city of Dubai or across the United Arab Emirates, convenience and flexibility define the delivery service. Below is a detailed overview of the methods of order delivery available at Dubai Store.

• Delivery Areas: DubaiStore.com delivers across all seven Emirates in the UAE, which includes Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah. It is important to note that although the store delivers to all Emirates, grocery items have delivery limits and are only shipped within Dubai.
• Delivery Fees: A standard shipping fee of AED 10 is charged for items from each merchant in an order. For instance, buying multiple items from one seller incurs a single fee, whereas purchasing from different sellers will result in separate charges for each merchant.
  • Example 1: Buy one item from Seller A and pay AED 10 for shipping.
  • Example 2: Buy items from Seller A and Seller B, and the total shipping charge will be AED 20.
• Free Shipping: Occasional offers for free delivery are provided on DubaiStore. These may be general promotions or specific to certain products where a merchant bears the shipping cost. Eligible items will be marked with a "free shipping" sign.
• Delivery Time for Grocery: For customers in Dubai, grocery deliveries are expedited with a next-day delivery service available from Thursday to Saturday. Delivery time slots are not specified, but customers will receive an SMS with live tracking on the delivery day.
• Delivery Time for General Items: Delivery estimates for each product are provided on the product detail pages and at checkout. These estimates consider the merchant's preparation time and standard courier operations. Generally, a 1-3 day estimate from the order placement is expected. Delays can occur due to unforeseen circumstances, but customers are encouraged to contact customer service for more information if required.
• Order Status: DubaiStore notifies customers about their delivery status through registered email and SMS when the shipment is out for delivery. Customers can also track their order statuses by logging into their DubaiStore accounts and checking under 'My Orders'.

Moreover, international deliveries to Bahrain, Kuwait, and Oman are also catered for with delivery times and fees detailed on the website. Customers can measure delivery progress through the order status and tracking functionalities on DubaiStore's online interface, ensuring transparency and an updated delivery experience.

What promo codes and promotions does Dubai Store offer?

Shoppers seeking to maximize their savings at Dubai Store can take advantage of a variety of promo codes that offer substantial discounts on an array of products.

For fitness enthusiasts, Dubai Store is running a promotion where you can save up to 70% on Exercise & Fitness items, along with an extra 10% off using the dedicated promo code.

Parents can benefit from up to 50% off on a wide range of Toys & Baby Clothing, plus an additional 10% discount by applying the promo code at checkout.

Beauty lovers are not left out, with up to 50% off on Cosmetics, and by using the promo code, an extra 10% can be shaved off the total cost.

For musicians or aspiring ones, Dubai Store offers up to 40% off on Music Instruments. This can be coupled with a further 10% saving when applying the available promo codes.

Kitchen renovations just got more affordable with an extra 15% off on Kitchen & Home Appliances through the promo codes.

New customers are welcomed with a warm 15% off on their first order by using the promo code, while all shoppers can enjoy a flat rate of a 10% discount on all orders with the special promo code provided.

Moreover, sports enthusiasts looking to upgrade their gear can use promo code for an extra 10% Off Sport Items.

The scent aficionados can delve into the world of Perfumes & Fragrances with up to a 75% reduction in prices at Dubai Store, and additional savings are attainable with the use of promo codes.

These exemplary deals, from saving on kitchen essentials to indulging in lavish fragrances, all underscore the value of using promo codes to unlock the best prices available at Dubai Store.