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General information about Glasshouse Fragrances

Glasshouse Fragrances presents a variety of daringly potent personal and home fragrances crafted to enrich the sensory experience within any space. Based in Australia, the brand is renowned for its premium quality and distinctive scent portfolios that cater to a diverse array of preferences and occasions.

The personal fragrance collection by Glasshouse Fragrances includes a range of Eau de Parfums, offering an assortment of exquisite scents designed to captivate and transport the senses. The line comprises options for various tastes from fresh to woody notes.

Complementing their personal scents, the brand's home fragrance assortment consists of:

• Candles: Triple scented soy candles available in limited editions and a variety of sizes.
• Diffusers: Scented with the same richness as their candles to gently perfume any room.
• Interior Fragrance sprays to instantly refresh and set the mood in home spaces.
• Scent Scene™: Liquidless diffusers offering a unique and potent fragrance experience.
• Accessories designed to enhance and prolong the home fragrance experience.

Glasshouse Fragrances also believes in pampering the body, as reflected in their Bath & Body collection. This range includes:

• Body Bars
• Body Lotions
• Shower Gels
• Hand Creams
• Hand Washes
• Gift Sets curated to create the perfect pampering package

Explorers of scent can dive into the brand's different aroma profiles under the Explore Scents section, which features:

1. Amber
2. Chypre
3. Fresh
4. Floral
5. Gourmand
6. Woody

Limited Edition releases are a special part of the Glasshouse Fragrances offering, bringing seasonal and unique scents to consumers looking for an exclusive olfactory experience. The The Vault and Gifting categories further extend the range, featuring best sellers, digital gift cards, gift sets, gift wrapping options, and gifts segmented by price points.

With quality at the forefront, Glasshouse Fragrances promises customer satisfaction through guarantees and services such as:

• 30-day returns (subject to T&Cs)
• Fast dispatch of orders within one business day
• Complimentary shipping on orders over $75 (product exclusions and T&Cs apply)

For fragrance aficionados, Glasshouse Fragrances Australia also suggests tips on how to repurpose candle jars, enhancing sustainability and longevity of their beautifully crafted products. The brand stands by its mission to deliver luxury fragrances that instill a sense of indulgence and personal enjoyment.

How can one return an order from Glasshouse Fragrances?

Complaints and Returns Policy:

Returns are accepted within 30 days of dispatch, contingent on the products being unopened, unused, and in a resalable condition. Shipping costs for returns or exchanges are the responsibility of the customer. It is recommended to use a registered service for returns. To initiate a return or exchange, an email should be sent with the order number and details of the items to be returned.

Address Changes:

Once a purchase has been completed, the process of handling and packing commences swiftly. If an incorrect or incomplete delivery address has been provided, it is essential to make contact as soon as possible to attempt address correction before dispatch. Immediate contact is advised for any address changes post-order completion, with contact options including a provided telephone number during business hours or via email for after-hours queries.

Delivery Issues:

Should any problems arise with an order that has been received, contact should be made by email with information or images highlighting the issue at hand, enabling the customer service team to address the situation accordingly.

Shipping Costs:

Standard shipping has a set fee. However, orders containing items such as a 250mL Fragrance Diffuser or 250mL Hand Sanitiser, which are classified as a Dangerous Good, or certain sizes of Eau de Parfum, are not eligible for free shipping and are subject to a surcharge. Express shipping carries its own charge. Both standard and express shipping times are estimates from the dispatch date and not guaranteed. Delivery may face delays during peak promotional periods.

Order Tracking:

Post dispatch, an email containing tracking details will be sent. In the event this email is not received, the junk mail folder should be checked. Further inquiries regarding order location can be directed to the email provided.

International Shipping:

Shipping is available within Australia or New Zealand, depending on the regional website from which the order is placed. International stockists can be found through a provided link.

Delivery Signature:

Deliveries require a signature upon receipt. If the recipient is unavailable, a card will be left to collect the order from the nearest Post Office. For orders involving items like Fragrance Diffusers or Hand Sanitisers delivered via Direct Freight, someone at the delivery address must sign for the package, and using an address with reception or concierge services is recommended if this might be an issue.

Information about delivery in Glasshouse Fragrances

Glasshouse Fragrances offers both standard and express shipping options for orders placed online. The following outlines the methods and specifics of order delivery provided by Glasshouse Fragrances:

Standard Shipping:

• Standard shipping costs $9.95.
• Orders containing a 250mL Fragrance Diffuser or 250mL Hand Sanitiser are considered a Dangerous Good and are not eligible for free shipping, due to the high alcohol content.
• Estimated delivery timeframes for standard shipping across different regions in Australia vary:
  • NSW & ACT: 2-5 business days.
  • QLD & VIC: 3-5 business days.
  • SA: 4-6 business days.
  • TAS: 5-6 business days.
  • NT: 7-10 business days.
  • WA: 7-11 business days.
• Orders containing a 250mL Fragrance Diffuser and 250mL Hand Sanitiser or Eau de Parfum (sizing from 1.8ml to 100mL) take an additional day to deliver.
• Orders are typically dispatched within one business day.
• Delivery times may be delayed during peak promotional periods.

Express Shipping:

• Express shipping costs $14.95.
• Express shipping is not available for orders containing certain products (i.e., 250mL Fragrance Diffuser, 250mL Hand Sanitiser, or sizes of Eau de Parfum ranging from 1.8ml to 100mL).
• For orders eligible for express shipping, estimated delivery timeframes also vary by region:
  • NSW & ACT: 1-2 business days.
  • QLD, SA, VIC & TAS: 2-3 business days.
  • NT: 3-4 business days.
  • WA: 3-5 business days.
• Orders are usually dispatched within one business day.

Tracking and Delivery:

• Customers will receive an email with tracking details once the order has been shipped.
• If the email is not received, customers should check their junk mail.
• For assistance with order tracking, contacting Glasshouse Fragrances via email is advised.
• All orders require a signature upon delivery.
• If no one is present to sign for the package, a card will be left to collect the order from the nearest Post Office.
• Using a delivery address with a concierge or reception is suggested to ensure someone is available to sign for the order.

For issues upon receiving an order, initiating a return or exchange, or needing to change a delivery address post ordering, customers are instructed to contact Glasshouse Fragrances directly through the provided email or telephone number during specified business hours.

International Shipping:

• Shipping is available within Australia and New Zealand.
• Orders from Australia must be placed via the AU website, while orders for New Zealand must be placed via the NZ website.

Returns and Exchanges:

• Returns are accepted within 30 days of dispatch, provided products are unopened, unused and in resalable condition.
• Customers are responsible for return and exchange shipping costs and are recommended to use a registered service.
• Contact must be made with Glasshouse Fragrances for instructions on processing returns or exchanges.

What discount codes and promotions does Glasshouse Fragrances offer?

Glasshouse Fragrances is renowned for its exceptional range of scents and products that provide an indulgent experience for the senses. With the turn of the year to January 2024, savvy shoppers can access spectacular offers and discount code to optimize their purchases at the esteemed discount code Glasshouse Fragrances.

Cutting costs doesn't mean cutting quality when you utilize discount code at Glasshouse Fragrances. You can scoop up to 30% off on selected items, making it a perfect time to stock up on your favourite perfumes or explore new aromas. With discount code, those limited-edition releases suddenly become an irresistible pick that won't strain your budget.

• Get your motor running with car fragrances starting from just $15 – a small price for a lasting impression.
• Best sellers that have charmed customers throughout the year are accessible from a reasonable $40.
• Dive into the treasure trove of Limited Edition products without needing a discount code – just pure exploration.
• If you’re planning to go big with your purchases, spending above $75 means you not only get a trove of premium products but also free standard shipping.
• For the committed scent enthusiast placing orders over $50, you'll be treated to 2 complimentary samples – a delightful way to discover new potential favourites.
• Are you ringing in New Year with style? The End Of Year Sale with up to 30% off select products is an event not to be missed for those looking to save without compromising on luxury.

All these stunning offers come with the added benefit of a 4% cashback when you fulfill certain conditions, making your savings even more substantial! Finally, for those who want to stay ahead of the game, signing up for the Glasshouse Fragrances newsletter might be the smartest move; it's a direct line to exclusive deals and future discount code announcements. Make sure you're in the know for all things fragrant and fabulous!

Enjoy a scent-sational shopping spree with the bountiful offerings at discount code Glasshouse Fragrances – a new year filled with captivating fragrances awaits!