Facetheory discount code - December 2024 - Picodi Australia

Facetheory – what do we know about it?

Facetheory is a brand that focuses on vegan skincare, offering products that are both natural and cruelty-free. Their assortment caters to various skin concerns through a comprehensive range of skincare products that include highly sought-after ingredients like acids and retinol. They provide the option to build tailored skincare routines, through their easy-to-use routine builder tool, to tackle specific issues such as acne, ageing, blackheads, combination skin, brightening, dehydration, enlarged pores, hyperpigmentation, oily skin, and sensitive skin conditions. Their product lineup spans across several categories allowing customers to shop by product type, skin concern, or active ingredient. They offer cleansers, cloths, brushes and tools, eye care, face oils, face scrubs, lip/hand/body care products, makeup, masks, moisturisers, serums, sunscreens with SPF, and alcohol-free toners. Popular ingredients in their formulations include azelaic acid, peptides, bakuchiol, vitamin C, ceramides, ferulic acid, glycolic acid, hyaluronic acid, lactic acid, niacinamide, oatmeal, retinol, and salicylic acid. Facetheory stands out for their commitment to sustainability as well as the quality of their products. They boast a B Corp certification, substantiating their environmental and social performance, and ensure that their packaging is easily recyclable. Their formulations are free from phenoxyethanol, parabens, silicones, alcohol, and instead use skin-friendly ingredients. The brand is certified vegan and cruelty-free, emphasizing their ethos of doing the least harm while aiming to provide real results, as evidenced by customer before-and-after stories featured on their website. The brand is confident in the effectiveness of their products, offering a 365-day guarantee where customers can receive a full refund or replacement if they are not completely satisfied with the results. Facetheory has a strong presence in various regions with localized websites catering to the UK, US, EU, FR, DE, AU, SE, IT, and ES markets.

Facetheory is recognized for offering vegan skincare, natural and cruelty-free products, enhanced with beneficial skincare ingredients like acids and retinol. They provide a seamless experience for customers looking to create a personalized skincare routine, addressing a broad spectrum of skin concerns.

Their product range includes:

• Cleansers
• Eye care
• Face oils
• Face scrubs
• Lip, hand, and body care
• Makeup
• Masks
• Moisturisers
• Serums
• Sunscreen and SPF
• Toners (alcohol-free)

Shop by skin concern:

• Anti-ageing
• Oil control
• Anti-redness
• Uneven tone
• Blackheads
• Pigmentation
• Dehydration
• Dullness

Shop by ingredient:

• Azelaic acid
• Peptide
• Bakuchiol
• Vitamin C
• Ceramides
• Ferulic acid
• Glycolic acid
• Hyaluronic acid
• Lactic acid
• Niacinamide
• Oatmeal
• Retinol
• Salicylic acid

Facetheory is committed to an ethical approach, with B Corp certification and boasting cruelty-free products. They emphasize minimal use of plastic in their packaging and offer a 365 day guarantee to ensure customer satisfaction.

Complaints and returns in Facetheory

Facetheory offers a customer-centric returns policy designed to ensure satisfaction and confidence when purchasing its products. This policy includes a substantial 365-day guarantee period, during which customers can try out products and observe their effectiveness. If, within this generous timeframe, customers are not satisfied with their purchase due to a lack of visible improvement in their skin, Facetheory supports them with two options: a free exchange or a full refund.

To take advantage of the guarantee, customers are required to initiate contact via email. The specific address provided for such correspondence is help@facetheory.com. Interestingly, Facetheory does not necessitate product returns in these situations, which simplifies the process and reduces inconvenience for customers.

The policy comes with certain conditions, referred to as "The Small Print." Importantly, each individual product can only be returned once within the 365-day period. Moreover, the company reserves the right to determine if their products might not be suitable for a customer's skin and can decline any further purchases by the same customer. It is important to note that any potential refunds do not include delivery charges and that there is a refund limit of $150 over any 365-day period.

Exclusions are also outlined within the returns policy. Specific products, namely the Magnitone and other cleansing brushes, have a different returns policy. These items can be returned within a shorter timeframe of 30 days. After this period expires, customers are advised to deal directly with the manufacturer should they encounter a defect with the product.

• Email: help@facetheory.com for exchanges or refunds.
• Returns permitted once per product within 365 days.
• Potential for Facetheory to decline future purchases if products are consistently unsuitable.
• Refunds exclude delivery charges, with a maximum limit of $150 over 365 days.
• Magnitone and other cleansing brushes exclude from 365-day guarantee, 30-day return window instead.

These outlined terms underscore Facetheory's dedication to customer satisfaction, backed by their commitment to making sure their customers have enough time and flexibility to test the effectiveness of their skincare products.

Facetheory - payment options

Eligibility for purchasing goods from Facetheory includes being the holder of a valid debit/credit card or a PayPal account. When it comes to payment methods, customers may pay using credit/debit card and PayPal. Additionally, other local payment methods may be available.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of the payment card refuses or does not authorize payment to Facetheory, whether in advance or subsequent to a payment, there is an acknowledgment that Facetheory will not be liable for any delay or non-delivery of the ordered goods.

• Eligibility to purchase requires the customer to be an 18 or older registered user with a valid debit/credit card or PayPal account.
• Prices on the website include VAT where applicable, yet delivery charges are exclusive.
• Payment can be made via credit/debit card, PayPal, or other local payment methods.
• Credit/debit cardholders will undergo validation checks and authorization by the card issuer.
• Non-authorization of payment by the card issuer will not hold Facetheory liable for any delay or non-delivery.

Information about delivery in Facetheory

Facetheory offers several methods of order delivery, catering to different needs and preferences.

Delivery Options for Australia:

• DAI Post - Offers a trackable delivery service that takes approximately 5-7 working days to Australia. The cost for this service is A$9.99, but it becomes free for orders over A$80. This service ensures that customers do not have to deal with customs charges, and deliveries are completed by either DAI Post or Toll Priority in certain regions.


• FedEx - A quicker option with trackable shipping that promises delivery within 3-5 working days for a fee of A$19.99. Similar to the DAI Post option, there are no customs charges for the FedEx delivery service.

International Delivery:

• Rest of World Delivery - For customers outside of Australia, Facetheory provides a tracked delivery service with an estimated timeframe of 14-21 working days at a cost of A$9.99. The specific courier used for delivery depends on the recipient's country. Generally, international customs charges are not required for orders below A$100, however, Facetheory states that it is not responsible for any additional charges or delays that may occur due to customs inspections in the destination country.

Returns Policy:

• If customers are not satisfied with their product, Facetheory offers a refund at any point up to 365 days later, with no requirement to return the products. Detailed information regarding their returns policy can be found on the Facetheory website under the 'Returns' section.

What are the existing discount codes and promotions in Facetheory?

The discount code Facetheory offers a variety of savings opportunities for customers looking to purchase skincare products. Shoppers can apply discount code to their purchases and receive up to 10% off sitewide. For instance, by using a specific discount code, customers can savour a 10% reduction on the total amount of their shopping cart. Additionally, a minimum spend of $50 allows them to unlock a 20% discount with another dedicated discount code.

There are also special deals for particular groups such as students and key workers, who are entitled to a 20% off without needing to use any discount code Facetheory. Those looking to sign up for the newsletter or build a new skincare routine can also benefit from a 20% saving, giving them an incentive to stay connected with the brand or try new products. Sets and routines come with a 15% and 10% markdown, respectively, providing further options to save without the necessity of a discount code Facetheory.

• 10% off sitewide with discount code.
• 20% off on orders of $50 or more with discount code Facetheory.
• 20% off for students without the need for discount code Facetheory.
• 20% off on newsletter sign-up without using discount code Facetheory.
• 20% discount for key workers, no discount code Facetheory required.
• 15% off on sets, available directly without discount code.
• 10% reduction on new routines without using a discount code.

With these discounts, Facetheory showcases a strong commitment to providing value to their customers while encouraging the adoption of comprehensive skincare routines. Note that shipping is complimentary on orders exceeding $80, adding another perk on top of the available discount code and promotions.