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Green Living Australia - general information

Green Living Australia is a company devoted to empowering consumers with the tools, knowledge, and materials to create their own homemade products ranging from cheese and yoghurt to sourdough bread and fermented vegetables. The company serves an ever-growing community of individuals committed to sustainability, health, and self-sufficiency.

Offering a vast array of eco-friendly products, Green Living Australia provides customers throughout Australia the option to order online with delivery services extending nationwide. For those within proximity, there is a Click & Collect option available from their Underwood address in Queensland (QLD 4119).

Their extensive product categories include cheesemaking supplies, yoghurt cultures, and kits for vegan lifestyles, along with books and guides across a myriad of sustainable living topics. Items such as equipment for fermentation, personal care kits, and materials for sourdough making form part of the company's comprehensive catalogue. Home preserving enthusiasts can find safe preserving technologies, recipes for low or no sugar jams, and both traditional and unique canning supplies.

The DIY mindset extends into soap and cosmetic making, offering equipment, ingredients, and kits for those looking to reduce chemicals in their personal care routines. Moreover, Green Living Australia supports craft enthusiasts with supplies for activities like candle making, felting, spinning, and weaving.

In line with their belief in a sustainable and healthier lifestyle, the store provides a broad spectrum of ingredients essential for the kitchen, promoting natural food preservation and storage solutions. This emphasis on sustainability is further demonstrated in their eco-friendly product packaging solutions.

To facilitate customer learning, the company offers a wealth of resources including Valerie's Blog, FAQ sections, how-to videos, and workshops. Customers can also access a dedicated customer service team through various contact methods for any additional support.

Whether you're an experienced artisan or new to the world of DIY, Green Living Australia is poised to support your journey toward a more sustainable and hands-on lifestyle.

How to return purchases in Green Living Australia?

Green Living Australia holds a precise and customer-focused policy for returns, refunds, and replacements in line with the 'Consumer Rights & Guarantees' as set by the Australia Competition & Consumer Commission.Items returned due to faults not caused by the customers or where they do not match the supplied product description are eligible for refunds. The condition necessitates that these items are returned within a reasonable period and may require the customer to provide proof of purchase and evidence that the fault wasn’t due to their action.To initiate a return process, customers must contact Green Living Australia to obtain a Return Merchandise Authorization BEFORE sending back the products. Returned items must be accompanied by the supplied RMA form and will be processed within seven days of receipt at the warehouse. Alternatives to refunds, such as exchanges, repairs, or store credits, may be provided at the company's discretion.Green Living Australia offers a 'back to base warranty,' meaning the customer is responsible for returning the product.For goods that are damaged in transit, Green Living Australia may, at its discretion, repair, replace, or offer a credit. Customers may be required to keep all packaging and box contents intact and might need to provide photographic evidence of the damage. They could also be asked to lodge a complaint with the delivery service, depending on the circumstances.If an order is redirected or returned due to an error in the delivery address provided by the customer, the customer will be responsible for additional shipping costs incurred when resending the order. Cancellation of orders before shipping may involve a cancellation fee to cover transaction fees and associated refund processing time.

Returns Policy

• Returns are accepted for faulty products or those that do not match the description provided.
• Customers must return goods within a reasonable timeframe along with proof of purchase.
• Before returning any products, contact is required to acquire a Return Merchandise Authorization.
• The RMA form supplied should accompany the returned products.
• Processing of returns takes place within 7 days after arrival back at the warehouse.
• Options apart from refunds, such as repair or exchange of products, or a credit for future purchase, may be available.
• Returns must be 'back to base,’ meaning customers bear the responsibility of returning goods.
• A 'back to base warranty' could imply customers would handle return costs unless the cost is considerable, in which case Green Living Australia would arrange and pay.

Goods Damaged In Shipping

• For goods damaged in transit, the company may replace, repair, or offer a credit based on their discretion.
• All associated packaging must be retained and may be requested by Green Living Australia.
• Photographic evidence of the damage may be required, and damaged goods may need to be returned for inspection.
• Customers might need to make a formal complaint with the delivery service if applicable.

Order Cancellations and Undelivered Orders

• Orders can be canceled prior to shipment, possibly incurring a cancellation fee.
• If an order is returned due to incorrect delivery address information provided by the customer, the customer will bear the cost of resending the order.

Privacy & Security

• Privacy is taken seriously; refer to the Privacy Policy for more details.

Delivery costs in Green Living Australia

Green Living Australia offers several methods for order delivery within Australia, catering to both standard and expedited shipping needs, as well as a local pickup option for those near their physical location.

For standard delivery, Green Living Australia dispatches orders using Australia Post's trackable Parcel Post service. This service requires a signature upon delivery, ensuring that orders are securely received. Costs for this service may vary based on the weight and the total cost of the order. The standard rates are as follows:

• Standard Post for up to 500 grams is priced at $9.95.
• Orders exceeding 500 grams but weighing no more than 5 kilograms are charged a standard post fee of $11.95.
• Orders over 5 kilograms are priced based on weight and delivery location.

For expedited delivery, customers can opt for the Express Post option, which is also provided through Australia Post's network. This service is particularly important for time-sensitive and temperature-dependent products such as cultures and rennet, ensuring they reach the customer in optimal condition. Express Post rates are:

• Express Post for up to 500 grams is available at $10.95.
• For packages weighing between 500 grams and 3 kilograms, the Express Post service costs $14.95.
• Just like Standard Post, express orders over 3 kilograms are billed based on the parcel's weight and the location it's being shipped to.

Customers who prefer to collect their purchases in person can select the Click & Collect service, which allows for the pickup of orders directly from Green Living Australia's Underwood address in Queensland (QLD 4119).

If an issue arises where an order needs to be returned to Green Living Australia due to an incorrect delivery address provided by the customer, the cost associated with reshipping the order will be the responsibility of the customer. These additional shipping charges are determined based on the actual cost of reshipping.

At this time, Green Living Australia does not offer international shipping and only fulfills deliveries within Australia.

Any requests for returns or replacements must conform to Green Living Australia's returns policy, which aligns with the 'Consumer Rights & Guarantees' outlined by the Australia Competition & Consumer Commission. It's important to note that returns should be made within a reasonable period, and proof of purchase might be requested. Additionally, customers are expected to contact Green Living Australia to receive a Return Merchandise Authorisation before sending back any products.

In summary, Green Living Australia provides customers with various options for receiving their orders, including Standard Post, Express Post, and Click & Collect, ensuring flexibility and convenience for a range of delivery preferences.

What promo codes and promotions does Green Living Australia offer?

If you're eager to adopt a greener lifestyle and save some cash, promo code Green Living Australia has got some tantalizing offers for you! Start by signing up for their newsletter to unlock an incredible up to 20% discount on your orders. This promo code offer ensures you can stock up on sustainable living products without breaking the bank.

But the savings don't stop there; delve into their selected products range and you could benefit from a promo code of 15%. With these savings, making eco-friendly choices for your home and lifestyle has never been more affordable. And if you're hunting for even bigger bargains, check out their sale section. Here, you could snag yourself up to a whopping 55% off with a promo code Green Living Australia.

January brings its own set of deals, and you won't even need a promo code to save a lot. Moreover, if you're planning a big overhaul on your green products, spend $300 and enjoy the perk of free delivery, courtesy of promo code Green Living Australia.

Looking for more reasons to shop? promo code Green Living Australia encourages sustainable living with their eco-friendly packages, helping you to make a positive impact on the environment with each purchase. Plus, stay informed and inspired by visiting promo code Green Living Australia's blog, filled with the latest news and tips on green living.

Remember that staying on top of your orders is easy with their order tracking system. Simply another reason why shopping with promo code Green Living Australia is a breeze! So, don't wait any longer, embrace a sustainable lifestyle today and enjoy these fantastic savings along the way.