Vaya Mobile promo code - December 2024 - Picodi Australia

What do we know about Vaya Mobile?

Vaya Mobile is a telecommunications provider specializing in affordable mobile plans and data-only packages, designed for users in Australia without the constraint of lock-in contracts. Catering to a wide range of data needs, their SIM-only plans range from smaller data allowances for light users to substantial data packages, ensuring customers find the right plan at the right price.

One of the hallmark features of Vaya Mobile is the transparent extra data cost of $10 per 1GB, billed by the megabyte - a policy that reflects their commitment to fair pricing. With over nine years of experience and half a million customers served, Vaya Mobile positions itself as a reliable and customer-focused MVNO.

• No lock-in contracts provide flexibility and freedom
• Charged per MB so customers pay only for the data they use
• Online account management and help streamline the customer experience
• Variety of plans offer more choice and best value
• Low-risk telecommunications option with nine years in the industry

In addition to their domestic offerings, Vaya Mobile also provides transparent international and roaming rates, critical for customers who travel. For further support and information, customers can access an array of online services including safety tips, bill payment options, and the ability to manage their accounts efficiently.

1. Coverage checks to ensure service reliability
2. Critical information summaries and fair use policies for informed decisions
3. Month-to-month plans that auto-renew for consistent service

How can one return an order from Vaya Mobile?

Vaya Mobile acknowledges the importance of customer satisfaction and makes efforts to resolve complaints effectively. The policy includes several ways for customers to make a complaint:

• Online complaints form
• Phone at 1300 008 292, available Monday to Friday from 8:00am to 7:00pm and Saturday and Sunday from 10:00am to 6:00pm AEST
• Email through talk@vaya.net.au
• Post by mailing to Vaya Pty Ltd, PO BOX R1861, ROYAL EXCHANGE NSW 1225

The complaint handling process is designed to be fair and accessible to everyone, including customers with disabilities, those in financial hardship, and non-English speakers. Specialized support is provided as needed when special assistance or requirements are communicated to Vaya Mobile.

If interested in detailed information regarding the complaints policy, customers are encouraged to download the Vaya Complaint Handling Policy or request a hard copy via mail by contacting the customer service.

Upon receiving a complaint, Vaya Mobile commits to:

• Acknowledging its receipt and providing a reference number for tracking purposes
• Contacting the customer for investigation and resolution of the matter as swiftly as possible

Aiming to resolve issues within 15 working days, the procedure is expedited for urgent complaints such as those involving financial hardship or disconnection. If the investigation takes longer, customers will be informed about the delay and updated on the expected resolution timeframe.

To keep track of the complaint's progress, customers can contact Vaya Mobile at any given time, equipped with the provided complaint reference number. The complaints handling process and policy comply with the INDUSTRY CODE TELECOMMUNICATIONS CONSUMER PROTECTIONS CODE C628:2015, although this document does not endow any legal rights.

Vaya Mobile - payment options

Direct Debit Agreement – Vaya Pty Ltd

The Direct Debit Agreement applies exclusively to customers of Vaya Pty Ltd, distinct from those of Vaya Communications Pty Ltd, who have their own agreement with Ezidebit.

1. Commitment to Customers

• For services without account usage charges, the amount and frequency of drawing arrangements will remain consistent unless there is prior approval from the customer for any changes.
• For services with account usage charges, the amount and frequency will reflect the terms of the service agreement, possibly resulting in various drawing times to cover incurred charges.
• Customer details will be kept confidential and only disclosed to the financial institution for direct debit purposes.
• Any changes to drawing arrangements will be communicated at least 14 days prior to effect.
• Monthly recurring subscription charges are drawn 7 days prior to the end of the current subscription period.

2. Customer's Responsibility

• Customers must ensure their account can accept direct debits and that sufficient funds are present.
• Customers are responsible for informing Vaya Pty Ltd about any changes to the account status or details.
• An alternative payment method should be arranged if direct debit arrangements are canceled by Vaya Pty Ltd.
• All account holders must agree to the Direct Debit Authorisation.
• A fee of $15 is charged for rejected Direct Debit transactions.
• Payment methods include bank account direct debit or credit card.

3. Customer Rights

• Customers can alter drawing arrangements by contacting Vaya Pty Ltd, requiring a notice period depending on the inclusion of usage charges in their service.
• Stopping or changing direct debit or payment methods should be communicated to Vaya Pty Ltd support.
• If an incorrect drawing is perceived, customers should first contact Vaya Pty Ltd Customer Service, and, if unresolved, proceed to the complaints team or financial institution.

4. Additional Information

• Vaya Pty Ltd may cancel drawing arrangements in case of dishonoured payments.
• Drawings are subject to the terms and conditions of the customer's Vaya Pty Ltd account.

What are the existing promo codes and promotions in Vaya Mobile?

Vaya Mobile, a telecom service provider, currently has a variety of enticing offers for its customers. Among these offers, users looking to maximize data can opt for a monthly plan of 50 GB for $44, which provides ample data for most users. For those seeking a more modest data plan, Vaya Mobile offers a 38 GB package at $36 per month.

In addition to these data-centric deals, Vaya Mobile also presents a budget-friendly option with its SIM Only Plans starting at just $14 per month, granting unlimited texts and calls. Customers can also refer friends to Vaya Mobile and be rewarded with a $15 credit per successful signup.

To assist customers in selecting the most suitable plan, Vaya also provides a Data Calculator. With all these promotions, you won't even require any promo code to enjoy these benefits. However, should you wish to keep an eye out for future promo code Vaya Mobile, it is advisable to stay updated with Vaya Mobile's ongoing deals.

When January rolls around, be prepared for the January Promos, which do not require any promo code Vaya Mobile. It's a seamless way to save without the hassle of entering any promo code. Be on the lookout occasionally for seasonal promotions where promo code Vaya Mobile might offer additional savings. While promo code are not always available, the array of deals and plans provided by Vaya Mobile offers significant value for a range of customer needs.