Birdie Mobile promo code - December 2024 - Picodi Hong Kong

General data about Birdie Mobile

Birdie Mobile offers a variety of mobile service plans with a focus on flexibility and convenience. Utilizing the SmarTone priority network, customers can enjoy high-speed internet access without the constraints of a contract. The options range from low usage plans for individuals who require minimal data to comprehensive 4.5G data plans catering to different needs.

• No Contract: All plans come without any contractual obligations, ensuring freedom and ease of use for customers.
• Zero Hidden Fees: Plans are transparently priced with no hidden administrative costs.
• Online Activation: Customers can sign up for services entirely online and receive their SIM cards directly or pick them up instantly at designated convenience stores.
• $0 Upfront for New Numbers or Port-In: New customers or those porting their numbers can start their first month with a $0 fee.
• Plan Flexibility: Plans are upgradable to a full-speed network with up to 700Mbps, and customers can switch plans monthly according to their data consumption needs.

Birdie Mobile's services also include basic features such as voicemail, call forwarding, caller ID, call waiting, and conference calling. Plans are suitable for both migrating customers and individuals looking to maintain their numbers with low usage requirements.

Monthly Additional Data and other promotions are subject to terms and conditions, ensuring fair usage and availability on a first-come-first-serve basis.

• Network Supported by SmarTone: Birdie Mobile operates on the prestigious SmarTone network, delivering reliable and speedy connectivity.
• Easy Porting Process: Customers can transfer to Birdie Mobile easily with an online application process that takes mere minutes.
• Suitable for Tourists and Students: Special data promotions are available, such as unlimited data plans that include free data for overseas travel.

Important Note: Customers are advised to be cautious of fraudulent activities. Official communication from Birdie Mobile comes exclusively through identified channels.
For inquiries or verification of information, contact should be made via the official Facebook page or the provided email address: hello@birdie.com.hk.

How to return purchases in Birdie Mobile?

Complaints and Returns Policy at Birdie Mobile

Please note that this document provides detailed information about the policy of complaints and returns exclusively at Birdie Mobile. For any specifics not covered here or further assistance, you may contact customer support.

• In the eventuality of service interruption or dissatisfaction, Birdie Mobile encourages customers to reach out through various channels such as Facebook Messenger, email via the App, or directly at hello@birdie.com.hk.
• Services are predominantly rendered virtually, and since no physical products are delivered, traditional 'returns' are not applicable.
• Complaints may relate to network issues, billing discrepancies, or service expectations not being met. The resolution process involves an investigation followed by remedial action as deemed necessary by Birdie Mobile.
• For billing-related complaints, customers should provide relevant account details and a description of the dispute. Birdie Mobile will review the complaint and provide a statement adjustment if an error is found.
• If a technical issue is reported, Birdie Mobile will work to diagnose the problem. A customer may receive data top-ups or account credits if the issue significantly affects service.
• Service terminations initiated by the customer before the end of a billing period do not warrant any refunds for the unused portion of the billing cycle.
• Temporary Service Suspension: In cases such as loss of SIM card, customers can request temporary service suspension. The monthly fee must still be honored to maintain the account during suspension.
• Service Termination: To permanently terminate services, requests must be submitted through the Birdie Mobile App before the designated cutoff time. Upon termination, data allowances, travel day passes, or any form of awarded credits will be forfeited.
• Deposits paid for services such as Roaming Voice and IDD will be returned upon service termination. Applicable procedures are provided on the Birdie Mobile platform to facilitate this process.
• For unresolved disputes, further escalation can be directed to the telecommunications regulatory authority as per Hong Kong's standard dispute resolution processes.

Note: It's crucial to follow the guidelines stipulated within the Terms & Service agreement provided by Birdie Mobile when raising complaints or requesting service terminations. Proper adherence ensures a smooth and fair procedure for both parties.

In what ways can you pay for purchases in Birdie Mobile?

Payment Methods at Birdie Mobile

Birdie Mobile offers a variety of payment methods for monthly service fees, allowing customers to choose the one that best suits their needs. The available payment options include:

• Credit cards (VISA/Master Card issued by Hong Kong institutions)
• Apple Pay (VISA/Master Card)
• Octopus Wallet
• WeChat Pay HK
• AlipayHK
• Google Pay (VISA/Master Card)

For those who do not possess credit cards, there are alternative options such as using Tap & Go or other prepaid cards. Furthermore, Birdie Mobile accepts payments via third-party credit cards.

Setting Up Autopay

• To enable credit card autopay, customers can log in to the Birdie Mobile App and navigate to "My Payment Method" under "Settings" to enter their credit card information.
• A test transaction of HK$1 will be charged to ensure the validity of the credit card, which will be refunded after verification.
• The autopay setup takes approximately 3 to 5 working days to process and will take effect on the next billing date.

If a customer wishes to remove or change the credit card linked to the autopay, this action can be taken through the Birdie Mobile App, following the same steps as above.

Note: Octopus Mastercard and ZA Card currently do not support the autopay function.

Conditions and methods of delivery in Birdie Mobile

At Birdie Mobile, delivery methods for orders are tailored to provide convenience and efficiency. Here are the detailed methods available for receiving your Birdie SIM card after subscription:

• Physical SIM Card Delivery:
  • Via Local Surface Mail: The SIM card will be dispatched and an email notification sent once it's on the way. Delivery to the provided address in Hong Kong is expected within 5 working days after registration.
  • Pick-up at Designated Stores: A confirmation email will be sent upon successful registration. The SIM card can be collected immediately from Circle K or 759 stores using the QR code provided in the email.
• eSIM:

  Upon successful registration, an email containing the QR code required to download the eSIM profile will be sent. Follow the provided instructions to activate the eSIM on your device.

The delivery method for SIM cards can be selected during the subscription process in the Birdie Mobile App. Whether you opt for a physical SIM or an eSIM, the process is designed to ensure you can begin using Birdie Mobile's services in a timely manner.

What promo codes and promotions does Birdie Mobile offer?

Explore the variety of promo codes currently available for the promo code Birdie Mobile. For those looking to enhance their data packages, there's a promo code that gifts you an additional 4GB of data at no extra charge. Simply apply the code at checkout to enjoy this benefit.

Current offers include:

• Additional 4GB data with a special promo codes
• Mainland & Macau Travel SIM cards for just HK$10 per day
• Exciting 12GB data package with unlimited voice minutes for HK$140
• Travel Data Day Passes starting at just $15
• An opportunity to earn up to $100 through referral promo codes

Don't miss the opportunity to save while enhancing your mobile experience with these promo codes for promo code Birdie Mobile. Whether you're at home or traveling, promo code Birdie Mobile has you covered with deals that cater to all your connectivity needs.

Seize these limited-time offers and apply your promo codes to unlock savings on your mobile plans and data packages. Make sure to stay updated on new promotions to benefit from future promo codes.