DJI promo code - December 2024 - Picodi Hong Kong

General information about DJI

DJI specializes in the manufacturing and retail of high-quality drones and aerial photography systems suitable for both amateurs and professionals. The product lineup also includes advanced stabilizing systems, camera gimbals, action cameras, and flight platforms.

Main Product Categories:

• Consumer Drones: Offering a wide range of consumer drones, including the popular Mavic Series, Mini Series, and Phantom Series, designed for easy use and portability.
• Professional Drones: Tailored for professional filmmakers and photographers, models such as the Inspire Series and Matrice Series feature high-capacity payload support and specialized cameras.
• Stabilization Systems: Including Osmo handheld gimbal cameras and Ronin camera gimbals that provide smooth footage and professional stabilization.
• Enterprise Solutions: Featuring specialized drones for industrial and agricultural applications, with models like the Agras for crop-spraying and the Zenmuse series for inspection work.
• Action Cameras: Compact and robust action cameras like the DJI Action 2 are designed for adventurers looking to capture high-quality video and photos in any environment.
• Accessories: A wide range of accessories to complement the flying experience, including batteries, propellers, carrying cases, and camera filters.

Customer Service and Support:

Customer support is provided through comprehensive after-sales services, including:

1. A dedicated support center with extensive FAQs and troubleshooting guides.
2. Professional repair services for damaged equipment.
3. Technical support via email, phone, or live chat.

DJI also offers educational resources to assist new users in learning how to safely operate and maintain their products, ensuring an optimal user experience.

Community Engagement:

DJI fosters a community of drone enthusiasts and professionals through:

• Online forums for discussions and sharing of experiences.
• Events and workshops that facilitate networking and skill development.

How to return purchases in DJI?

Refund Policy

• You can request Return & Refund Service:
• Within 14 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition (Enterprise product, Software and License do not support return service if has been activated).
• Within 14 calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

• It is requested beyond 14 calendars days of receiving a product.
• A product sent to DJI for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
• A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
• Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
• Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
• Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
• A product is not delivered to DJI within seven 7 calendar days after Return & Refund Service confirmation is sent from DJI.
• Other circumstances stated in this policy.

Return & Refund Instructions

1. Log into your DJI account.
2. Go to “My Orders”.
3. Find the order you would like to return and click “Details”.
4. Click “apply for after-sales” at the right side of the item(s) you would like to return.

We will review your return and refund application within 2 working days.

Note: Refund processing may be delayed during the event.

Refund Time
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Coupons and DJI Credit Refunds
After the order has been refunded, the coupons and DJI Credits will be refunded to your account and can be used again within the effective dates.

Bundle deals
For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.

Return Shipping
Once your return and refund application is approved by DJI, DJI will provide a free shipping label for return shipping to the designated service center (excluding cross-border costs, if applicable).

What payment methods does DJI accept?

Payment Methods

DJI Store accepts several forms of payment for online purchases:

• Credit Card (Visa, MasterCard, American Express, JCB)
• Debit Card (Visa, MasterCard, Maestro)
• Paypal
• Apple Pay (only available for payment with iPhone and iPad)
• Bank Transfer

Notes on payment methods:

• If payment is made by credit or debit card, temporary authorization to charge the card is received once the payment process is completed. The charge will occur when the order is shipped or when the temporary authorization ends (6 days), whichever comes first.
• Payment forms cannot be combined, and only one bank card is allowable for each order.
• If a PayPal dispute occurs before shipment, the payment is withheld by PayPal, causing the order to be held. Settling the dispute is required to proceed with the order.
• For protection, orders are subjected to DJI's verification procedure. Verification that the purchaser is the card owner or that the order information is legitimate may be requested. DJI reserves the right to refuse an order if the information is not verifiable. In such cases, a refund will be issued via the same payment method.
• Issues with payment should be directed to customer care at DJI's online service or the email provided.

• Refunds are processed using the same payment method and take approximately 7-14 business days, depending on the bank or credit card issuer.
• The creation of a default personal payment profile is possible upon first purchase with a credit or debit card. This profile facilitates subsequent purchases by avoiding re-entering card information. Security measures are in place to protect personal information.

Delivery costs in DJI

Shipping Time and Rules

• Estimated shipping times are shown for each product upon order placement at the DJI Store.
• If an order includes multiple products, shipping time will depend on the item with the longest estimate.
• Combo products are not shipped separately before the estimated shipping time.
• To receive items individually as they become available, separate orders should be placed.

Delivery and Shipping Fee

• Orders from European countries are shipped by DHL.
• Purchase no more than two batteries per order to comply with air transportation restrictions.
• Free shipping is provided on orders of €169 or more.
• If an order doesn't qualify for free shipping, the fee is displayed during the address-filing step.

Fast Delivery Upgrade - Limited Time Only

• During promotional periods, a free fast delivery upgrade is available for in-stock items from the DJI Store.
• Estimated delivery dates for the fast delivery are available at checkout.
• Fast delivery is not accessible for orders with island addresses or orders containing more than 2 batteries.

Shipping Notice

• Contact DJI Support for special shipping requests.
• Confirm the correct address before payment, as responsibility for risks and expenses due to an address change post-shipment lies with the customer.

Shipping Delays and Issues

• Transportation to remote regions might delay shipping time by 1-2 days.
• Shipping time may be delayed due to consignee's actions or force majeure events.
• Circumstances like national holidays or addresses inaccessible to couriers may also impact delivery.

Order and Logistics Tracking

• A notification email or SMS with a tracking number is sent after the order shipment.
• To track an order: Log into the DJI account, check "My Orders", or contact DJI Support.

Inspection and Sign

• Inspect packages upon delivery for damage or deformation, and contact DJI Support if found.
• Signing constitutes acceptance of the package; however, an unboxing video is recommended to protect the customer's rights.

What promo codes and promotions are available in DJI?

Shop DJI offers a variety of promo codes for drone enthusiasts and photography professionals. From educational discounts to seasonal promotions, customers can find several ways to save on their purchases.

Becoming a member of Shop DJI has its perks, including up to 50% off on certain products with their exclusive promo code DJI. Students and educational professionals are also not left out, as they can benefit from a 10% educational discount by simply using their educational email addresses. It is an excellent way for the company to support academic research and development.

There's also an incentive for those subscribing to DJI's newsletter, with an introductory promo code DJI that offers an extra 5% off. For regular customers, each purchase accrues a 1% credit back into their account, which is a modest promo code DJI to reward loyalty.

Shop DJI doesn't just stop at discounts for purchases. They also offer a promo code DJI in the form of free delivery for orders above HK$439, providing customers with added savings. Moreover, Shop DJI frequently updates its promotions page with monthly deals, ensuring there's always a promo code DJI available, tailored to the season or event.

• Exclusive member discounts of up to 50%
• Educational discount of 10% for students and researchers
• An extra 5% off for newsletter subscribers
• A 1% purchase credit back
• Free delivery on orders over HK$439

Lastly, the intuitive DJI app facilitates convenient shopping experiences, providing yet another reason why Shop DJI is a premier destination for aerial and stabilized shot equipment.