LUISAVIAROMA code - December 2024 - Picodi Hong Kong

General information about LUISAVIAROMA

LUISAVIAROMA is a luxury retail company known for offering a wide range of designer fashion and luxury goods. Catering to discerning customers, LUISAVIAROMA ensures that import fees are included for a hassle-free shopping experience. With a history that dates back to the establishment of its first store in Florence, Italy, the company has evolved into a global online shopping destination.

The product assortment at LUISAVIAROMA is expansive, including categories such as:

• Clothing
• Shoes
• Bags
• Accessories
• Jewelry & Watches
• Sports

These categories are available for the following demographics:

• Men: A curated selection of items designed for the modern man.
• Women: Elegant and contemporary pieces for women who seek fashion and quality.
• Kids: Stylish and comfortable fashion for children of all ages.
• Home: A variety of luxury home decor and furnishings to elevate any living space.

In addition to standard offerings, LUISAVIAROMA provides exclusive services and features like:

1. LVR Privilege: A loyalty program offering special benefits and rewards.
2. Virtual Gift Card: An option to gift luxury shopping experiences.
3. Sneaker Club: A selection for sneaker enthusiasts featuring limited editions and classic styles.
4. LVR x Vestiaire Collective: A collaboration with the leading platform for pre-owned luxury fashion.

Customer satisfaction is a priority, with services such as:

• Frequent updates on new arrivals and exclusive offers through newsletters.
• A dedicated customer service team for assistance.
• Information on delivery times and order status checks for a seamless shopping process.
• A comprehensive FAQ section for quick resolution of common queries.

LUISAVIAROMA respects customer privacy and offers a detailed Cookie Policy, Terms & Conditions, and Privacy Policy. The company allows customers to manage their consent preferences regarding cookies for a tailored online experience.

The online store recognizes the importance of convenience and security in payments, thus accepting various forms of payment. Also, customer service support is available, providing help and advice to shoppers around the world.

Ultimately, LUISAVIAROMA stands by its commitment to offering luxury and designer fashion in an effortless and secure online shopping environment, supported by its storied legacy and forward-thinking approach to retail.

How to return purchases in LUISAVIAROMA?

• Returns & Exchanges Policy:
  • Customers have the right to return items within 28 days from delivery for a refund or store credit.
  • Replacement requests for a different size or color of the same model must be made within the same 28-day period.
  • The Security Tag must be intact and attached to the returned items.
  • All returns or exchanges are subject to TERMS & CONDITIONS listed below.


• Return/Exchange Instructions:
  1. Initiate the process via the MY AREA section by signing in or entering an email address and order number.
  2. Select the items to return and complete the online form to receive a Return Authorization Number (R.A.N.), shipping label, and instructions.
  3. Returns are FREE when using the courier provided by LUISAVIAROMA.
  4. Items must originate from the same country as the original shipment.
  5. If another courier is used, all costs are at the customer's expense, and LUISAVIAROMA assumes no liability for lost or damaged items.


• Size/Color Exchange:

  Once the returned item is received and processed, LUISAVIAROMA will ship the exchange item if available.



• Store Credit:
  • Store credit is issued after the returned item is received and processed.
  • It must be used once within 3 months from the return date.
  • Store credit cannot be combined with other credits and must be used in full on an order of equal or greater value.


• Refund:
  • Refunds for returned items are processed once the item is received.
  • Credit card refunds appear within approximately 10 days.
  • Refunds will be issued in the same currency as the original purchase.


• Terms & Conditions for Returns and Exchanges:
  • Returned items must be shipped back in the original LUISAVIAROMA box or a suitable replacement.
  • All original labels and tags must be intact, along with any accessories and packaging.
  • Clothing must not be worn, washed, or altered in any way.
  • Shoes and accessories should be returned in perfect condition along with the original box.
  • Swimwear and undergarments must be tried on over personal underwear and returned without signs of use.
  • HOME section items must be returned undamaged; contact customer service for damaged items.
  • Electronic devices in original packaging may not be returned if unpacked.
  • If defective or incorrect merchandise is received, contact customer service immediately for authorization.
  • Non-compliant returns may result in refusal and return to the customer at their expense.
  • A non-compliant return can attract a 10% administrative/restocking fee deduction.


• Waiver of Withdrawal:
  • The right of withdrawal is waived for products unsealed after delivery that cannot be returned for hygiene or health protection reasons.
  • Also waived for goods that deteriorate rapidly, made-to-measure, or clearly customized goods.
  • "Special orders" or products ordered specifically for the customer are not eligible for return.
  • Listed ineligible items for return will be clearly indicated on the product information page.


• Miscellaneous:

  Continuously non-compliant returns can lead to account closure or non-completion of orders.

LUISAVIAROMA - payment options

Payment Methods at LUISAVIAROMA

• CREDIT CARD: Orders can be placed using a credit card through a protected online banking system provided by Braintree. The following credit cards are accepted: Visa, MasterCard, American Express, and JCB. For more information regarding credit card security, please visit the Braintree payments website.
  
  Transaction Processing: Transactions are processed securely to ensure maximum credit card security. The credit card will be charged instantly if the required funds are sufficient and the account information is valid.
  
  Note: Customer service agents will not request or accept credit card numbers or expiry dates. It is recommended to apply for e-commerce security PIN codes offered by Verified by Visa or SecureCode by MasterCard.
• BANK WIRE TRANSFER: Selecting Bank Wire Transfer as the payment method will result in the reservation of items until payment is confirmed. A confirmation email with LUISAVIAROMA's bank details will be sent, and a fax or scanned copy of the Bank Wire Transfer must be submitted within 48 hours to avoid order cancellation. Items are dispatched once payment has reached LUISAVIAROMA's bank account.
  
  Availability: This payment method is not available in all countries and availability may be checked at checkout.
• PAYPAL: Payments from PayPal accounts are accepted and orders may only be processed if dispatched to the address registered with the verified PayPal account. PayPal Express is also available when applicable.
• ALIPAY: Customers can opt to use Alipay as a payment method. For further information, the Alipay official website can be consulted.
• WECHAT PAY: For customers who have the WeChat App, payments can be made via the WeChat Pay feature. Additional information is available on the official WeChat and WeChat Pay websites.
• APPLE PAY: Apple Pay is an available option for making payments. Additional details can be found on the Apple Pay official website.

For first-time customers, a third-party supplier may review the transaction, potentially causing delays in shipping. The dispatch of orders may be limited to the Billing Address provided.

What are the delivery costs and methods in LUISAVIAROMA?

Delivery Methods at LUISAVIAROMA

• Worldwide shipping is provided by UPS or DHL.
• P.O. Boxes are not eligible for delivery destinations.
• For EU countries:
  • Shipments do not contain invoices or documents indicating the value of items.
• For non-EU countries:
  • Shipments come with invoices showing the value of items, as required by customs regulations.
• Shipping costs:
  • Standard shipping is set at € 16.
  • Express shipping option is available for € 29.

What are the existing LUISAVIAROMA codes?

Shoppers looking for luxury fashion items can find a potpourri of opportunities to save at the renowned LUISAVIAROMA. For those keen on updating their wardrobe with premium brands, the availability of codes adds an enticing incentive to indulge in a shopping spree. Discover some of the perks currently on offer:

• Thanks to codes, customers could enjoy up to 80% off on a vast array of sale items showcasing high-quality pieces at significantly reduced prices.
• For accessory lovers, codes allow you to snap up chic items starting from HK$146, making it easier to elevate any look with the perfect finishing touch.
• An attractive deal for savvy shoppers is the 30% off sitewide promotion. Although this offer has expired, it's an example of the substantial savings codes can provide.
• There are also times when LUISAVIAROMA comes with a 20% discount on full-priced merchandise, presenting a splendid chance for fashionistas to grab the latest trends for less.
• To top it off, exclusive codes are often shared with the subscribers of the newsletter. It's a simple step towards staying informed about the newest deals and discounts.

It's integral to note that while some codes might no longer be active, exemplified by the expired 30% and 20% off full-priced items, new and similarly attractive offers continuously surface. Enthusiasts of LUISAVIAROMA's chic selections should regularly check for the latest codes to capitalize on these rewarding opportunities.