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LUISAVIAROMA – what do we know about it?

LUISAVIAROMA is a premier retailer known for its wide selection of high-end fashion and luxury goods. Based in Florence, Italy, with a rich history and a global online presence, it offers a curated selection of clothing, shoes, bags, accessories, jewelry, watches, and sports apparel for men, women, and children.

Assortment Overview:

• Men's Department: Features a variety of clothing, from casual wear to formal attire, alongside a diverse range of shoes, bags, accessories, and a dedicated section for jewelry & watches. The sports category caters to athletic and activewear needs, while the sale section provides opportunities for discounted purchases.
• Women's Department: Boasts an extensive collection of clothing including dresses, outerwear, and essentials. The shoe selection covers everything from sleek heels to cozy boots, complemented by a vast array of handbags and accessories. Jewelry & watches add a touch of elegance, while sports and sale categories round out the offerings.
• Kids' Section: Provides stylish and functional clothing, shoes, and accessories for children of all ages, ensuring a fashionable selection for the younger clientele.
• Home Collection: Offers a variety of luxury home goods and decor items, perfect for those looking to add a touch of elegance to their living spaces.

Customer Service & Shopping Experience:

1. Comprehensive customer support is available to assist with inquiries regarding orders, delivery times, and product information.
2. The order status and order checking functions provide up-to-date information regarding the purchasing process.
3. Added benefits, such as import fees included in the price, make for a seamless and transparent international shopping experience.

Exclusive Features:

• LVR Privilege: A program providing exclusive updates and offers to the members.
• Virtual Gift Cards: Offer a convenient gifting option for luxury shopping enthusiasts.
• Sneaker Club: A dedicated platform for sneaker aficionados looking for the latest and most exclusive designs.
• LVR x Vestiaire Collective: A collaboration providing a curated selection of pre-owned luxury items.

Contact Information:
Customer service can be reached at +39 055 093 60 54 for support. Located at Via Benedetto Varchi 61, 50132 Firenze, Italy, LUISAVIAROMA operates with a VAT number of IT 00607970480, showcasing its authenticity and commitment to quality service.

Complaints and returns in LUISAVIAROMA

Complaints and Returns Policy of LUISAVIAROMA

If not satisfied with an order, customers may exercise the right to withdrawal and return the item(s) within 28 days from the item(s)’ delivery date. Options for a partial refund or store credit are available. Replacement of items with those of the same model but different size or color is possible within 28 days from the item(s)’ delivery date, subject to availability. The Security Tag must remain intact and attached to returned item(s), and all TERMS & CONDITIONS must be adhered to.

Return/Exchange Instructions:

• To initiate a return/exchange, access the MY AREA section, sign in to the account or enter the email address and order number.
• Select the item(s) to be returned and complete the online return/exchange application form.
• LUISAVIAROMA will confirm receipt of the application via email, provide a Return Authorization Number (R.A.N.), a shipping label, and instructions for return shipment.

The return shipment is FREE when using LUISAVIAROMA's provided courier for a Size/Color Exchange or Store Credit. If another courier is used, all associated costs and liability for lost or damaged items are the customer's responsibility. Returned items must originate from the same country as the original shipment and must be shipped within 28 days from delivery.

Size/Color Exchange:

• Return shipment is free for size/color exchanges.
• Exchanges are subject to availability of the different size or color.
• Following the exchange, subsequent returns of the exchanged item will only be eligible for a partial refund.

Store Credit:

• Return shipping is free for items returned for store credit.
• Store credit may only be used once within three months, cannot be combined with other store credits, and must be used entirely on an order of equal or greater value.

Partial Refund:

• There is a return shipping cost of 30 USD, which will be deducted from the refund.
• Follow all instructions provided; failure to do so could result in Customs fees, which will be deducted from the refund.
• The refund will be issued for the amount paid for the returned items less the return shipping cost, processed approximately within 10 days through the original payment method.

Terms & Conditions for Returns and Exchanges:

• Returns must be shipped in the original LUISAVIAROMA box or similar if unusable.
• Item(s) must be returned with all labels, packaging, and accessories received with the order.
• Items must be unworn, unwashed, unused, and without signs of wear.
• Footwear should return in perfect condition along with the original undamaged box.
• Swimwear and undergarments must be tried on over personal undergarments and returned without any sign of use.
• Home items must return undamaged; for damaged items on delivery, contact customerservice@luisaviaroma.com.
• Electronic devices cannot be returned or exchanged if removed from original packaging.
• In case of receiving defective or incorrect merchandise, contact customerservice@luisaviaroma.com.
• LUISAVIAROMA reserves the right to refuse non-compliant returns/exchanges.
• If unsealing occurs or the items are health/hygiene sensitive, made-to-measure, or clearly personalized, customers’ right to withdrawal is waived.
• Some items, such as certain undergarments and beauty products, may be ineligible for return.
• Frequent non-compliant returns may lead to the closure of an account.

Returns should comply with European Distance Selling Regulation.

LUISAVIAROMA - forms of payment

Payment Methods at LUISAVIAROMA

LUISAVIAROMA offers various payment methods for the convenience of its customers.

• Credit Card: Customers can use Visa, MasterCard, American Express, and JCB for payments. Entry of credit card details is required into a secure online banking system provided by Braintree. For additional security, it is advised to use e-commerce security PIN codes provided by Verified by Visa and SecureCode by MasterCard.


• Bank Wire Transfer: Customers choosing this method will receive an email with LUISAVIAROMA's bank details to make the transfer. To reserve the items, customers must email or fax a scanned copy of the bank wire transfer within 48 hours of the payment request.


• PayPal: Payments from PayPal accounts are accepted, with the condition that orders are dispatched to the address registered with the verified PayPal account. PayPal Express is also an available option where applicable.


• Alipay: Another option for customers is to make payments via their Alipay account. More information about this service can be found on the Alipay official website.


• WeChat Pay: Customers with the WeChat App can utilize the WeChat Pay feature for payments. Visit the WeChat and WeChat Pay official websites for detailed information.


• Apple Pay: Customers can opt to make payments using Apple Pay. Detailed information regarding this method is available on the official Apple Pay website.

It is emphasized that the customer service agents of LUISAVIAROMA will not ask for or accept credit card numbers or expiry dates. When the order is confirmed, and if there are sufficient funds with valid account information, credit card charges will be processed instantly. This includes charges for available items and Pre-Order items which will be shipped later when they arrive.

With respect to first-time customers, LUISAVIAROMA may request transaction verification from a third-party acting as an independent data controller, which may potentially cause shipping delays. Furthermore, LUISAVIAROMA reserves the right to dispatch items only to the billing address provided.

Information about delivery in LUISAVIAROMA

Order Delivery at LUISAVIAROMA encompasses several important points regarding shipment processes and policies:

• All prices on the website are ALL-INCLUSIVE, meaning they include duty and import fees.


• Additional taxes (e.g., VAT) required by State Authorities after customs clearance must be paid by the customer. LUISAVIAROMA is not responsible for collecting or paying these taxes.


• Items are dispatched worldwide using UPS or DHL, but delivery to P.O. Boxes is not available.


• Shipments within EU countries do not contain invoices or other documents indicating the value of items in the package.


• Shipments to non-EU countries come with invoices that indicate the value of the included items, as per customs regulations.


• Express shipping incurs a cost of $31.

In case of inconsistencies, the English language version of these policies prevails.

LUISAVIAROMA promo codes - what types are there?

LUISAVIAROMA is a premier shopping destination offering a wide array of luxury items from top designer brands. For those looking to save while indulging in high-fashion, promo codes can provide significant savings. For instance:

• With a promo code LUISAVIAROMA, customers could enjoy up to 50% off on select sale items - a treasure trove for bargain hunters.
• New to LUISAVIAROMA? Take advantage of a special 20% discount on your first order using a promo code LUISAVIAROMA.
• Monthly Sales bring an opportunity to save even more at LUISAVIAROMA with select promo codes, although these deals are limited-time offers.
• For shoe aficionados, promo code LUISAVIAROMA provides access to exclusive designer footwear collections at reduced prices.
• Those wishing for rapid delivery can utilize a promo code LUISAVIAROMA to offset the express shipping costs starting from $30.

While some promo codes may have expired, such as the 30% discount on full-priced items or the Cyber Monday deals, new promo codes frequently emerge. Seasonal sales, like an extra 25% off already discounted items, or 20% off selected full-price pieces, are often available through promo code LUISAVIAROMA.

Moreover, special promotions might include up to 40% off on names like Valentino, or even a generous 70% discount on a curated selection of luxury designer brands. Keeping an eye out for new promo codes can lead to substantial savings on high-end fashion at LUISAVIAROMA.