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More about Missguided:
What do we know about Missguided?
Missguided is a UK-based multi-channel retailer selling clothes aimed at women aged 16-35. The brand is known for its on-trend items, often inspired by celebrity style and the latest fashion movements. Below is a detailed overview of the assortment available at Missguided:
- Dresses: Boasting a wide selection of dresses suitable for all occasions, including:
- Party dresses
- Maxi dresses
- Summer dresses
- Day dresses
- Tops:
- Blouses & shirts
- Bodysuits
- Crop tops & bralettes
- Hoodies & sweatshirts
- Bottoms:
- Skirts
- Trousers
- Leggings
- Shorts
- Jeans
- Footwear:A variety of shoe styles are offered, including:
- Boots
- Heels
- Sneakers
- Flats
- Sandals
- Outerwear:
- Jackets
- Coats
- Blazers
- Accessories:Includes a wide range of items to complement any outfit:
- Jewelry
- Bags & purses
- Belts
- Hats
- Scarves
- Active and leisurewear:
Designed for both comfort and style, the selection includes:
- Sports bras
- Leggings & gym bottoms
- Tracksuits
- Sweatshirts & hoodies
- Swimwear and lingerie:
The retailer also offers an assortment of intimate and swim apparel:
- Bikinis
- Swimsuits
- Bras & panties
- Lingerie sets
- Beauty products:
Alongside fashion items, a selection of beauty products is available:
- Makeup
- Skincare
- Haircare
Additionally, Missguided frequently collaborates with influencers and celebrities to offer exclusive fashion collections that resonate with the brand's young demographic.
How can one return an order from Missguided?
- Extended Christmas Returns Policy
We are happy to offer an exchange or credit note for items purchased after Tuesday 31st October 2023 returned unworn and in perfect saleable condition within its original packaging until Sunday 7th January 2024. Refunds will only be offered in accordance with your statutory rights (which remain unaffected). Please retain the receipt as proof of purchase.
- Return Online - UK
You can now return your online Missguided order in a few easy steps. You have 28 days to return your order from the date it’s delivered. Exclusions apply, please see our Returns Policy below for more details.
- Securely repack your items.
- Login to our returns portal using your order number and email address. Select your preferred tracked returns service. We have print at home, paperless, and collection options available.
- You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
- Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.
Good to know: By choosing a paid service through our returns portal you will be provided with a fully tracked return service back to our warehouse.
Please note: Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
- Return Online - Non UK
Return your online order in a few easy steps. You have 28 days to return your order from the date it's delivered. Exclusions apply, please see our Returns Policy for more details.
- Securely repack your items.
- Login to the returns portal using your order number and email address. Select your preferred tracked returns service. We have print at home, paperless, and collection options available.
- You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
- Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.
Good to know: By choosing a paid service through the returns portal you will be provided with a tracked return service back to the warehouse.
Please note: Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
- Can I exchange an online order?
In the event you change your mind, you can return an online item for a full refund only. Missguided cannot exchange goods purchased online.
- Can I return more than one order in the same parcel?
Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.
- How will I receive a refund?
We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.
Any refunds will be refunded to the same payment method you used when you placed the order.
If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used.
- Why have I been refunded for an item instead of it being exchanged?
When you send back an item for an exchange it depends on stock availability at the time. If we don't have the item you want to exchange, we will process a refund instead.
You should receive an email with the details of your return and if we are providing you with an exchange or a refund.
- When will I receive a refund?
We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.
At certain times of the year, such as Christmas and public holidays, the processing time may be longer.
Please allow 7 days for the refund to appear in your bank account.
How can you pay for an order in Missguided?
Payment Methods
- American Express (AMEX): Accepted for secure payments.
- Apple Pay: A convenient payment option for Apple device users.
- Gift Cards: Redeemable for products, not valid for purchasing other gift cards.
- Maestro: Debit cards are accepted for payments.
- Mastercard: Credit card payments are accepted.
- VISA: Including VISA Debit and VISA Electron for payments.
The Payment Pages on the store are designed to be secure; the card details you enter are safe.
Please note that some exceptions apply where certain payment methods won't be available, and certain items ordered from Brand Partners may restrict the methods of payment available, which will be reflected at the checkout process.
If using a gift card and the amount does not cover the order cost, the remaining amount can be paid with another accepted payment method. If the gift card value surpasses the purchase amount, the balance will remain on the card for future use.
Payment Authentication: Also known as 3D secure, are security measures for online transactions provided by card issuers. Verified by VISA and MasterCard Secure Code must be set up directly with the card provider to protect online shopping with a password.
- If the card is declined, check if the card has expired or if the billing address details differ from the bank record.
- Contact the card provider if a transaction is not processed.
- Order processing will begin once authorization from the payment card issuer is confirmed.
Order Placement: After selecting your items and proceeding to checkout, you will choose a delivery option and finalize your purchase through the preferred payment method. Upon placing an order, the bank will place an authorization hold corresponding to the order amount, which will only be charged once the order has been dispatched.
Pre-orders: Payment methods applicable for pre-orders include all standard options, however, pre-orders cannot be processed using PayPal. Pre-order charges will be applied upon dispatch of the items.
What are the delivery costs and methods in Missguided?
Delivery Options
- Standard Delivery: Available if ordered before 23:59 with a lead time of 3 to 7 days and a cost of £4.99.
- Express Delivery - 48 Hours: Available if ordered before 21:00 with a lead time of 48 hours and a cost of £7.99.
- Next Day Delivery: Available if ordered before 21:00 with delivery the following day and a cost of £9.99.
- Next Day Delivery by DPD (Carbon Neutral): Available if ordered before 21:00 with next day delivery and a cost of £11.99. Includes Bank/Public holidays exception.
- Oversized Delivery: Available if ordered before 23:59 with a lead time of 3 to 7 days and a cost of £19.99.
- Oversized Delivery (Light & Large): Available if ordered before 23:59 with a lead time of 3 to 7 days and a cost of £9.99.
- Specialist Delivery: Available if ordered before 23:59 with a lead time of 3 to 7 days and a cost of £19.99.
European Delivery Costs
Delivery to European countries varies by country, taking between 3 - 14 days, excluding Public and Bank Holidays. The actual delivery charge is calculated during the checkout process and is based on the size and weight of the goods being shipped.
Rest of the World Delivery Costs
Delivery to countries outside Europe takes between 3 - 21 days, excluding Public and Bank Holidays, with charges based on size and weight of the goods. The precise charge is calculated during checkout.
Delivery Tracking and Confirmation
- Customers can track delivery using a unique tracking number provided in the dispatch email or through order history for registered users.
- Standard Delivery takes three (3) to seven (7) days.
- Next Day Delivery available when ordered before 8 pm (excludes Public / Bank holidays).
- International orders can be tracked; updates will be provided via email including tracking details.
Customs Charges and Import Duties
Orders from outside the EU may be subject to import duties and taxes. These are levied once the order reaches the destination country, and customers are responsible for the payment of these charges.
Order Issues
- If an order does not arrive as expected, customers may track the order with the provided tracking information. Delivery attempts are made up to three times before being returned.
- If a package is shown as delivered but has not been received, customers are advised to check with neighbors or local delivery points. If still unresolved, contact customer support for assistance.
- In cases where delivery has not occurred or an item is returned to sender, the order is refunded once the warehouse processes it. If a new order is required, customers are asked to place a new order.
What discount codes and promotions does Missguided offer?
Shop fashion-forward trends at Missguided and save with a variety of discount codes for February 2024. Missguided offers seasonal promos such as up to 80% off on coats and jackets, creating an opportunity for shoppers to update their winter wardrobes without breaking the bank.
You can also find discount code Missguided on top picks with discounts reaching 80%. These curated selections provide access to the hottest styles at a fraction of the price. In addition to these incredible offers, discount code Missguided for up to 70% off sitewide sales are available, allowing you to explore a wide range of fashion essentials from casual wear to dazzling party outfits.
- Unlock fresh arrivals and special promos without needing discount codes.
- Take advantage of the Missguided standard shipping at only $5, which can be coupled with discount codes for extra savings.
- Explore the potential to save even more with discount code Missguided during seasonal events such as Black Friday or Cyber Monday.
The Missguided February promo unlocks additional savings today and allows you to uncover all that the month has to offer. With the advantage of discount codes, transforming your wardrobe has never been more accessible or affordable. Shop now and don't miss out on the chance to elevate your style for less!
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