The Body Shop promo code - December 2024 - Picodi United Arab Emirates

Data about The Body Shop

The Body Shop UAE is a premium beauty retail store offering an extensive array of ethical skincare, body care, hair care products, and fragrances. Sustainable practices and social responsibility are at the heart of the brand.

The product ranges cater to a wide variety of skin and hair concerns and types, with options available for oily, dry, sensitive, and combination skin. The Face category includes:

• Moisturisers
• Cleansers & Toners
• Face Masks
• Serums & Essences
• Skincare with SPF
• Eye Care
• Lip Care
• Beauty Tools
• Night care
• Mists

For Body Care, customers can explore:

• Shower Gels
• Body Butters
• Body Moisturisers
• Body Scrubs
• Accessories & Tools

The Hair Care section offers products designed for:

• Dry Hair & Scalp
• Frizz Prone Hair
• Oily Hair
• Vegan Hair care solutions

Among the fragrances, experience the unique scents offered under the forms of Eau De Parfum, Body Mists, Eau De Toilette, and Perfume Oils.

The Body Shop UAE also features a broad selection of gifts, suitable for different occasions and recipients, including:

• Bath and Body gifts
• Skincare Gifts
• Fragrance Gifts
• Gift Bags

Discover various Ranges characterized by key ingredients such as:

• Tea Tree
• Vitamin C
• Shea
• Almond
• Hemp

Their About Us section highlights their commitment to:

• Charter for Change - a pledge to embolden their positive impact on people and the planet.
• Activism - supporting community and global initiatives through their activism hub.
• Ingredient sourcing - ensuring sustainable and fair-trade practices.

The store's Tips and Advice include how-to guides for skin concerns like reducing blackheads, shrinking pores, and building a skincare routine.

To support a sustainable lifestyle, The Body Shop UAE offers a unique refill scheme that encourages reusing and recycling packaging.

SPECIAL OFFERS include discounts and promotions such as:

1. Buy 3 Get 1 Free & Buy 4 Get 2 Free on selected items.
2. Special price deals on Shampoo, Conditioners, and Hand Creams.

To ensure customer satisfaction and support, the site provides a Customer Care (FAQ) section for inquiries and a dedicated contact option for personalized assistance.

Complaints and returns in The Body Shop

Delivery Information
The Body Shop partners with Aramex for delivery, which takes from 3 to 4 days. Delivery is complimentary on all orders above AED 149, while a standard delivery charge of 20 AED is applied otherwise. Orders might be split into multiple shipments according to item availability or weight limits by the courier.

Cancel Order
Cancellation is possible via the "My account" section as long as the order status has not changed to "Processing" by the warehouse team. Should the order be processed but not shipped, customer service can be reached at 8005645 to cancel the order. Once shipped, cancellations will be treated as returns.

Return
Products can be returned within 7 days from receipt of the order; however, discounted items or products bought during the sale can only be exchanged within the sale period. The return process for registered users involves initiating the return through "My account" → "My orders" by selecting "Order Details" and "Return/ Exchange". Guests are advised to contact customer support for returns. A thorough quality check is mandatory for refunds which take 10-14 working days to process. Products must be returned unused, in original packaging with the original invoice. The Body Shop bears courier costs for returns if their selected service provider is used and return steps are followed. If the original packaging is opened or tampered with, the return will not be accepted.

Refund
Reimbursement may be withheld until the products are received back, or proof of return has been provided. Credit Card refunds are processed within up to 10 days post-successful quality check; contact customer service if the refund is not received after 14 working days. Any applicable fees such as delivery will be deducted from the refund unless the product has a manufacturing defect.

Exchange
Products eligible for exchange can be taken to any TBS store for online prepaid orders. For returns, the aforementioned process applies, and customer support is available for further assistance.

In what ways can you pay for purchases in The Body Shop?

Payment Methods

The Body Shop accepts various forms of payment to ensure a convenient shopping experience. Below are the detailed payment options available:

• Online Payments: Customers can pay for their purchases using Visa and Mastercard debit/credit cards.
• Secure Transactions: Payment details are submitted directly to the payment provider through a secure connection to ensure the safety of personal information.
• Currency: All payments are to be made in AED (United Arab Emirates Dirham).
• Payment Records: It is important for customers to retain copies of transaction records as well as The Body Shop's Terms of Sale, Terms of Use, and Privacy Policy.

Note: If any discrepancies or issues occur with pricing or payment, The Body Shop reserves the right, at their discretion, to either cancel the order or give customers the option to proceed with the purchase at the correct price or cancel the order altogether.

The Body Shop - delivery costs and methods

Delivery

The Body Shop has partnered with Aramex for the delivery of all online orders, which generally takes between 3 to 4 days.

Delivery charges

• Delivery is complimentary on all orders over AED 149.
• Standard delivery fee: AED 20.

Please note: An order may be split into multiple shipments, based on the item's availability and/or weight restrictions from the courier.

Cancel Order

If the need to cancel an order arises, the following steps can be taken:

1. Orders can be cancelled via 'My account', as long as the order status has not changed to 'Processing' by the warehouse team.
2. If the order has been processed but not shipped, the Customer Service Team (8005645) should be contacted to attempt cancellation.
3. If an order has been dispatched, the cancellation will be processed as a return. The Return section holds further details.

Return

A right to return a product within 7 days from receipt is granted, provided the items are returned in the same condition they were received, unopened, in original packaging, and with proof of purchase. A thorough quality check is conducted at the warehouse before a refund is issued, which may take up to 14 working days. Instant cash refunds for the paid amount are available for click and collect orders when returned to stores.

Process for returning orders:

• For registered users: Returns can be initiated through 'My account' and selecting the appropriate options under 'My orders'. Once confirmed, Aramex will contact to schedule a pickup. Their courier will provide a return label.
• For guest users: Contact customer support for assistance with returns. Refunds usually take 10-14 working days for prepaid orders.

Costs for the courier for return will be covered if the provided courier service is used and the mentioned steps are followed.

Some products may be classified as non-returnable.

Exchange

For exchanges, visits to any TBS store are permitted, where they allow exchanges for eligible online prepaid orders. For unsuitable items that require return, the above return steps should be followed.

Refund

Refunds are held until items are received back or evidence of return has been provided. Refund processing for credit card orders may take up to 10 days post-successful quality check. If no refund is received after 14 working days, Customer Service should be contacted.

Products are returned repeatedly may lead to refusal of future order acceptances.

What are the existing The Body Shop promo codes?

The Body Shop is renowned for offering a variety of promo codes that help customers save on their favorite products. One of the featured promotions is a flat 15% off on hair care products when using a specific promo code The Body Shop.

Skincare enthusiasts can also benefit from promo codes, enjoying a 15% discount on face skincare items by applying the correct promo code The Body Shop at checkout.

Apart from the skincare and haircare offers, The Body Shop provides an exciting 15% off on body care products with the use of a promo code The Body Shop. Similarly, makeup orders are not left out, with promo codes allowing a 15% reduction in price.

Customers looking to purchase a variety of products can make use of a 15% sitewide promo code The Body Shop, which applies to the total order. It's important to note that in order to avail of these offers, the relevant promo codes must be entered during the online checkout process in the provided promotional box.

Additionally, The Body Shop has previously offered attractive promotions such as buy two get one free on selected products, topped with an extra 15% off when a promo code The Body Shop is used. These promotions are time-limited and often aligned with shopping events like Black Friday or Cyber Monday.

For more convenience, The Body Shop has also offered free delivery on orders over a certain amount, ensuring that customers not only save through promo codes but also on shipping costs.

These promo codes are an excellent way for customers to enjoy high-quality products from The Body Shop at more affordable prices. Although some offers have expired, shoppers should keep an eye out for future deals and new promo codes.