Durex promo code - Black Friday 2024 - Picodi India

What do we know about Durex?

How to return purchases in Durex?

Delivery Returns Policy

• Returns must be initiated within 48 hours of receiving the product.
• For a valid return, an unboxing video must be provided.
• A replacement is applicable if the product is wrong, missing, damaged, or defective.
• Images of the packaging and a video of the defective item are required for replacement requests.
• Return or replacement requests will not be entertained if the product has been accepted at the time of delivery.
• Items are delivered in plain brown boxes to ensure customer privacy.
• If a package is marked as delivered but can't be located, contacting Customer Service within 48 hours is advised.

Cancellation Policy

• Cancellation is immediate if requested before the order is dispatched.
• If the order is already dispatched, it can be refused at the time of delivery.
• Once an order has been dispatched, no cancellation requests will be accepted.

Contact Information for Complaints

• Email: hello@durexindiawos.com
• Phone: 01414931562

In what ways can you pay for purchases in Durex?

Payment Methods

Durex India offers multiple payment methods to provide a seamless shopping experience. Payment options include the following:

• Internet Banking
• Cash on Delivery (On Selected Pincodes)
• Visa, MasterCard, Maestro and American Express credit/debit cards

Note: Transactions through the payment gateway partners are secured with encryption technology to protect confidential data.

The store also discusses GST (Goods and Services Tax) which is applicable as per Indian regulations. The GST varies according to product categories and its rates range from 0% to a maximum of 28% based on the net payable which comprises of MRP minus Product Discount and Coupon Discount.

If a product is returned, Durex India ensures the GST charged is refunded in full, adhering to the return policy terms.

Durex - delivery costs and methods

Delivery Returns Policy | Durex India

• Estimated Delivery Time:
  • Orders take 24–48 hours to dispatch after receipt.
  • Delivery time varies based on product availability, geographic location, shipping destination, and courier partner's time-frame.
  • Standard delivery timelines:
    • Metro areas: 4–6 days.
    • Non-Metro areas: 6–8 days.
  • Note: Delivery may be affected as some courier partners do not work on Sundays.


• Delivery Costs:
  • Costs vary with order value: higher value, lower delivery charges.
  • Refer to the order summary for specific delivery charges.


• Unavailable at Delivery Time:
  • Delivery will be attempted at the provided address.
  • If unavailable, two subsequent delivery attempts will be made on following days.


• Delivery schedulings:
  • Delivery attempts typically occur between 9:00 am and 9:00 pm.
  • If specific timing is an issue, consider arranging someone else to accept the package.


• Order Notifications:
  • Customers receive dispatch notification within 24–48 hours of order receipt.
  • Tracking details are sent via e-mail, SMS, or WhatsApp.
  • Updates are provided upon package arrival at the delivery address.


• Packaging Discretion:
  • Durex ensures standardized carton packaging for product safety.
  • Deliveries are made in plain brown boxes without branding or product descriptions for privacy.
  • The contents are known only to the customer.


• Missing Package:
  • If the package shows as delivered but is not found:
    • Check if someone else accepted it.
    • Look around the doorstep or at the reception area.
    • Wait until the end of the day as packages might be in transit.
    • For unresolved issues, contact Customer Service within 48 hours post delivery status.

What promo codes and promotions does Durex offer?

For those looking to save on quality intimate products, Durex generously provides a selection of promo codes to enhance your shopping experience. Shoppers can indulge in the opportunity to grab up to 50% off on select combos, making it an ideal time to stock up and explore new products.

Promo codes allow customers to enjoy significant savings such as 10% off sitewide with a special New Year promotion code. For orders amounting to Rs. 999 or more, the promo code Durex offers another 10% off, ensuring shoppers can purchase their favorite products at reduced prices.

• To welcome new members, signing up for the newsletter gifts customers exclusive access to promo codes and promotions.
• Looking for something special? Utilize the promo codes to receive Rs. 200 off the Lovecation box, adding a little extra spice to your personal time.
• Score up to 30% off on select items with the 'Knockout Deals,' no promo codes necessary; these deals are ready for the taking.
• For those into adventurous play, there's a sweet deal of 25% off Play Things, offering a nifty discount on a variety of playful accessories.

Additionally, joining the Durex Club not only unlocks additional discounts but also rewards new members with Rs. 1500 in reward points as a welcome gift. And let's not forget, the promo code Durex provides free shipping on orders of Rs. 499, ensuring your shopping is as hassle-free as it is satisfying.

Take advantage of the various promo codes and beyond to experience the premium offerings of the promo code Durex at delightful prices.