Moglix coupon - Black Friday 2024 - Picodi India

What do we know about Moglix?

Moglix is an online marketplace offering a wide range of products across various categories. Catering to the needs of both individual customers and businesses, Moglix ensures a comprehensive selection of goods designed for different sectors and usage. Below is a detailed description of the assortment available at Moglix:

• Office Stationery & Supplies: Includes printers like Ink Tank, Laser, Inkjet, and Thermal Printers, Barcode Printers, and essentials such as scanners, paper shredders, and laminating machines.
• Computers & Accessories: Offers products such as LED Monitors, Laptops, Tablets, Desktops, Keyboards, Microphones, Mice, and more IT & Electronic Accessories.
• Electrical Tools & Equipment: A variety of Water Pumps, Wires & Cables, Fans, Power Generation & Transformers, and other related items are available.
• Industrial Tools & Accessories: Stocks Welding Machines, Cordless Power Tools, Electric Hammers, Drill Machines, Power Saws, and additional accessories for industrial use.
• Safety Equipment: Provides an extensive range of safety gear including Safety Shoes, Gloves, Helmets, Eye Protection, and Fire Extinguishers.
• Cleaning Equipment: Showcases Vacuum Cleaners, Pressure Washers, Floor Sweepers.
• Agriculture & Gardening: Caters to outdoor and farming needs with products such as Mowers, Trimmers, Brush Cutters, Farming Tools, Equipment, and Machinery.
• Healthcare, Medical & Lab Supplies: Includes Diagnostic Instruments like Glucometers and Blood Pressure Monitors, Hospital Furniture, Mobility Aids, Lab Equipment, and more.
• Automotive Supplies: Encompasses Pneumatic Tools like Air Compressors, Spray Guns, Tyres, Car Accessories, and Automotive Tools and Kits.
• Building & Construction Supplies: Offers a variety of Faucets, Sinks, Surface Protection & Additives, Bathroom Fixtures, Painting Tools, and Locks.
• Packaging & Material Handling: Features Ladders, Hoists & Trolleys, Storage Bins, Industrial Racks & Storage, and Packing Machines.

Apart from these, Moglix also provides special deals and discounts, ensuring customers get the best prices on their purchases. Reliable nationwide delivery, secure payment solutions, and a dedicated helpdesk further enhance the shopping experience. For any assistance or queries, customers can contact Moglix through their customer service.

How to return purchases in Moglix?

Complaints and Returns Policy at Moglix

At Moglix, customer satisfaction is given prominence as part of the store's commitment to ensure a seamless shopping experience. The outlined policy below details the process and conditions under which complaints and returns are handled:

• If a product is used, altered, defective, or suffers physical/in-transit damage, a return or exchange request may be eligible.
• Products received with a significant difference as compared to the website description may also qualify for return or exchange.
• The return policy mandates that any concerns with a product must be reported to Moglix Customer care within 48 hours of product delivery.
• To raise a return or replacement request, customers are required to provide a video showing the opening of the package in cases of empty package or quantity issues, and 7-8 images of the complete product, product packaging (outer and inner), and the shipment label.
• For industrial goods, returns will only be accepted in cases of wrong, defective, or damaged products.
• Electronics found faulty require the customer to contact the nearest service centre for repair or replacement.
• Returns must comply with the condition of returning products in new and unopened status with all original packaging, tags, inbox literature, warranty/guarantee cards, freebies, and accessories intact.

Non-returnable Products:

• Certain categories such as automotive liquids, medical supplies, abrasives, cleaning equipment, electricals, lighting, measurement tools, and products sold as combos/sets may not be returnable under any circumstances.

Guidelines for Return/Exchange:

• Industrial product returns will only be considered in specific cases as mentioned above.
• Any Made to Order products are not eligible for returns.
• In cases of a defective product received, Moglix will arrange a second exchange or connect the customer with the Supplier/Brand for issue resolution.
• Moglix aims to process refunds within 7 days after a return request has been made.

Refund Policy:

• Pre-paid orders will see the refund processed back through the same payment gateway, reflecting back in the originating account.
• Cash on Delivery (COD) transactions will be refunded through NEFT/Cheque in favor of the customer.
• For failed delivery attempts or partial orders, Moglix ensures communication of a new expected delivery time or issuance of a refund.
• Refunds are not provided where the customer damages the product, price tags/labels/original packaging/freebies/accessories are missing, or the product has been used.

Exceptions:

• Products labeled as 'non-returnable' on the product page will not be eligible for the return or refund.
• If a product is returned without the aforementioned process and guidelines, it may result in a rejected refund or exchange request.

In what ways can you pay for purchases in Moglix?

Payment Methods at Moglix

• Moglix accepts Debit/Credit Cards of all major banks for payment.
• Purchases can also be made using Net banking.
• The store offers a Cash On Delivery (COD) option for selected deals/products, subject to serviceable locations.
• For transactions that are not supported by COD, customers can opt for NEFT/RTGS transfers.

Debit/Credit Card Payments

• Payments can be made using Visa, MasterCard, and American Express credit cards.
• For debit card payments, Visa, MasterCard, and Maestro cards are accepted.
• Transactions are secure, with a requirement for the card number, expiry date, and a three-digit CVV number.
• An additional security layer is provided via a 3D secure password for online transactions.

Cash On Delivery (COD)

• This option allows for payment at the doorstep upon delivery of the product.
• It is only available for products that have the "Cash on Delivery Available" icon.
• COD is subject to the availability of the service based on the delivery pin code.

Net Banking

• A convenient method allowing direct fund transfers from your bank account.
• Internet Banking from almost all banks is supported.

Security and Fraud Prevention

• Moglix employs secure payment gateways for transactions.
• 3D secure passwords and other verification processes are in place to prevent fraud.
• In case of a suspected fraudulent transaction, the transaction may be held for verification.

Transaction Failure

• In case the amount is debited from a customer's account and the transaction fails, Moglix will look into the issue upon notification.
• If funds have not reached Moglix, they will be automatically rolled back to the customer's bank account.
• Customers can contact Moglix for assistance with failed transactions via email or phone as provided on the website.

Refunds and Processing

• For pre-paid orders, refunds are processed through the original method of payment.
• In the case of COD transactions, refunds are made via NEFT to the customer's bank account.
• The customer may be required to provide details like bank name, account number, account holder's name, IFSC code, and bank location for NEFT refunds.
• Refunds are typically processed within 7-10 working days depending on the payment method.

Moglix - delivery costs and methods

Methods of Order Delivery at Moglix:

Orders are delivered through various reputed courier companies directly to the doorstep of the customer. For bulk orders, which are described as those greater than ten items, or for heavy items, surface shipping is used, and delivery times may extend beyond 10 days.

Standard Delivery Time: This typically falls within 2-4 days, although delivery times for some products may vary based on factors such as stock availability, the size of the order, the shipping address, and the physical size of the product.

Order Confirmation and Tracking:

• Customers receive an order confirmation via email and text message after successfully placing an order.
• Shipment notification is sent via E-mail/SMS, advising customers on the estimated date of delivery once the order is processed.
• To track an order, customers may use the TRACK ORDER feature online.

Additional Information Regarding Delivery:

• Shipping refers to the process of packing and dispatching the order, while delivery is when the product reaches the specified address.
• For some products, the delivery partner cannot be chosen by the customer, but Moglix will provide the shipping details upon dispatch.
• If a package is found to be opened or tampered with upon delivery, customers should not accept it and report the issue within the TrustPay period.
• In cases where a partial order is received, it may be due to items with different delivery times being shipped separately.

Customer Service and Concerns:

• In case of delays or delivery attempts when the customer is not present, customers can connect with customer service for assistance.
• If an order does not arrive as scheduled, customers are advised to visit the MY ORDERS page and click on TRACK ORDER for real time status.

What coupons and promotions are available in Moglix?

Customers looking for cost-effective shopping options at Moglix will find an array of coupons available. For instance, buyers can avail of a significant 82% off on glucometers, making healthcare devices much more affordable. The coupons don't stop there, with a substantial 80% discount on Medical Care & Hospital Supplies, providing savings on a range of critical medical items from reputable brands.

For automotive enthusiasts or professionals, Moglix offers up to 75% off on Automotive & Car Items, allowing for great savings when ordering accessories and supplies. Similarly, those in need of tools and equipment can benefit from an impressive 70% off, which applies to nearly all tech items, without the need for any coupons to be applied.

Key office and stationery supplies are also available at an attractive discount of up to 50%, ensuring that buyers are well-stocked for their professional needs. Furthermore, other notable coupons include specific offers, such as Rs.100 off on CCTV Cameras and 5% off batteries, making these items more accessible to all customers. In addition, those looking to purchase geysers can enjoy a 2% discount, courtesy of the available coupons at Moglix.

• Glucometers: Up to 82% off
• Medical Care & Hospital Supplies: Save up to 80%
• Automotive & Car Items: Up to 75% discount
• Tools & Equipment: Get up to 70% off
• Stationery & Office Supplies: Discounts of up to 50%