Cotton On promo code - December 2024 - Picodi Malaysia

What do we know about Cotton On?

Cotton On Malaysia offers a wide range of fashion options catering to various styles and preferences for women, men, and kids. The collection boasts an assortment that extends from casual wear to activewear, accessories, and even personalized gifting options, ensuring a comprehensive shopping experience for customers.

• Women's Clothing: The store features an array of women's apparel, including trendy graphic t-shirts, tops, pants, and an extensive denim selection. Dresses come in mini, midi, and maxi styles, while jeans include wide leg, straight, flare, bootcut, skinny, and low rise. Complementing the clothing line are skirts, shirts, sweaters, fleece cardigans, knits, and jackets.
• Men's Clothing: Men's fashion at Cotton On includes graphic t-shirts, essential tees, pants, event shirts, denim, chino shorts, swim shorts, slim jeans, straight jeans, fleece, and sweats.
• Kids Clothing & Accessories: The shop offers everything from everyday essentials to fashionable outfits, catering to the needs of children at different stages of growth.

Activewear is a notable part of the collection, with gym tops, shorts, onesies, skirts, pants, tights, crops, bras, jackets, vests, sweats, and various accessories geared towards fitness enthusiasts.

Swimwear is available for those planning a beach day or a poolside retreat, with options like bikinis, one-piece swimsuits, and cover-ups.

Comfort is key in their range of sleepwear, which includes nighties, pyjamas, pyjama sets, and loungewear, while the lingerie selection features underwear, bras, bralettes, and shapewear.

• Gifting: Offering a range of thoughtful gifts, including collaborative merchandise like Harry Potter and NBA, and music merch like Nirvana and Rock.
• Accessories: The accessory line-up comprises bags, belts, hair accessories such as hair claws and headbands, headwear, scarves, sunglasses, and beauty products. Socks and promotional deals such as 'Buy 2, Get 3rd Free' are also featured.
• Shoes: The footwear selection caters to different tastes with options like sandals, sneakers, ballet flats, loafers, heels, and flip-flops.

Everyday Deals and Featured Promotions such as 'Tops 2 for RM90', 'Graphic tees Buy one, get one 50% off', and 'Swim separates 2 for RM120' provide shoppers with value-for-money options.

Additionally, Cotton On Foundation merchandise is available, with proceeds supporting projects that empower youth. This initiative emphasizes the brand's commitment to corporate social responsibility.

To assist in customer service, options such as free delivery on orders over a certain amount, free returns in-store, and the Perks program, where customers can earn rewards, are noted advantages of shopping at Cotton On Malaysia.

1. Customers can join the Perks program to earn points on purchases and receive a discount on their first online order.
2. Helpful services like store finders, size guides, and online customer care are also accessible to enhance the shopping experience.

Accessibility to a variety of international shipping locations and multiple payment options including online banking facilities provide added convenience for shoppers globally.

How to return an order in Cotton On?

Returns, Refunds and Exchanges Policy at Cotton On

Understanding the returns, refunds, and exchanges policy at Cotton On is important for a seamless shopping experience. Below are the specific details of the policy that customers need to be aware of when shopping at Cotton On.

• Faulty Returns: Products that are faulty, wrongly described, or different from the sample shown will be returned in accordance with legal obligations. Customers are required to follow the provided returns process whether returning in-store or online.
• Change of Mind Returns: If a customer changes their mind about a purchase made online or in-store, Cotton On will offer a refund or exchange (only available in-store) under certain conditions:
  • Items purchased online can be returned in-store with proof of purchase. Refunds do not include the cost of shipping, except as stipulated below.
  • Products can be returned at any time with proof of purchase.
  • The following items are excluded from change of mind returns: underwear, earrings, cosmetics, third party brands, charity items, seconds, samples, customised/personalised items, and gift cards.
  • Swimwear returns are only accepted if the hygiene sticker and swing tags are attached.
  • Refunds will typically be issued to the original form of payment unless an alternative refund tender is available.
  • Items must be in their original sale condition (unworn, unwashed, or otherwise unused with original tags/labels).
  • Personal details may be requested for the processing of returns or exchanges.
• Shipping Costs Refunds: Shipping costs may be refunded on faulty items only if the entire order is being returned. The customer must provide proof of the shipping amount.

Exchanges and refunds can be processed in the following ways at Cotton On:

1. In-Store: This allows for an instant exchange or refund. Customers must bring the item(s), the receipt, and if applicable, the original payment card. Conditions outlined in the policy must be met.
2. Via Post: Online orders, including Click & Collect, can be returned by post, although exchanges can only be performed in-store. The policy's conditions must be observed. Once the return is received, the refund will be processed and communicated via email within approximately 10 days.

Please note: In-store purchases cannot be returned via post.

Cotton On - payment methods

Payment Methods at Cotton On

Cotton On provides customers with multiple payment options, ensuring a convenient shopping experience. Below are the detailed payment methods available:

• Visa: Accepted for purchases made on the Cotton On website.
• MasterCard: MasterCard users can confidently use their cards for online shopping.
• Paypal: A secure way for PayPal account holders to make payments swiftly.
• Shopback: Customers can utilize Shopback's services for their transactions.
• Atome: Offers the convenience of buy now and pay later, with terms and conditions applied.
• Cash on Delivery: Pay cash upon delivery for orders with the maximum limit specified by Cotton On, subject to a prescribed fee.
• Bank Transfer: Direct transfers from banks are an option for payment. Details provided during the checkout process.

Additional Notes on Payment:

1. Exchange rate costs and bank fees may be incurred and are not covered by Cotton On.
2. All payment methods are subject to the service provider's terms and conditions.
3. Currency conversions may result in additional charges from the customer's bank or financial institution.
4. Purchases made using payment options cannot be combined with any other offers unless stated otherwise.
5. For security reasons, Cotton On employs SSL payment gateway technology which uses 256-bit encryption to protect transaction information.

For customers preferring not to use the internet for transactions, alternative modes of payment are not detailed on the website. Cotton On emphasizes the importance of reviewing the terms and conditions for each payment method to ensure compliance and understanding of the processes involved.

Cotton On - delivery costs and methods

Malaysia Delivery

• Standard - RM10 or FREE RM125+
  Peninsula: Order by 3pm Monday to Friday for delivery within 3-4 business days. Orders placed after 3pm Monday to Friday will be delivered within 4-5 business days.
  East Malaysia: Delivered within 3-6 business days.
  Signature required on delivery.


• Cash on Delivery
  Cash on Delivery (pay cash upon delivery) is available within selected cities in Malaysia.
  You will be required to sign an invoice upon delivery, which will confirm and ensure collection of your cash. Cash on Delivery payments available via Standard Delivery or Next Day Delivery only. Cash on Delivery is not available on orders containing personalised product.
• Personalised Items
  Standard delivery only on orders containing personalised items.
  Allow an additional 5 business days for orders containing a personalised item. Orders containing both personalised and non personalised items will be delivered together.
• Free Delivery Terms & Conditions
  No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold.
  The threshold for free shipping is calculated after any promotions and discounts are applied. Free shipping is a limited promotion and not available for orders delivered outside Malaysia.
• Delivery on Public Holidays?
  Unfortunately, orders are not able to be delivered on a public holiday. If your order is placed on a Public Holiday it will not be processed and dispatched until the next business day. During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.


• Deliver to Store
  Deliver to Store - RM5 or FREE on orders RM90+
  Available in selected stores. Peninsula: Order by 3pm Monday to Friday for collection in store within 2-3 business days. East Malaysia: Available for collection within 2-5 business days. Orders placed on public holidays will be processed the next working day.
  Please note all Deliver to Store orders are processed and delivered from warehouse to your selected store for collection. Uncollected orders will be cancelled and refunded after 30 days.


• Store to Door
  Store to Door - FREE
  Peninsula: Order by 3pm Monday to Friday for delivery within 2-3 business days. Orders placed after 3pm Monday to Friday will be delivered within 3-4 business days.
  East Malaysia: Delivered within 2-5 business days.
  Signature required on delivery.
  Standard domestic shipping only. We’re unable to offer international or express shipping.
• International Delivery
  Unfortunately, international delivery for orders placed via the Malaysia website is not available.
  Please visit Cotton On AU, USA or Singapore site to place an order for international delivery.

Delivery FAQs

• If an order hasn't received a shipping confirmation or tracking number, the online chat widget at the bottom of the Cotton On homepage is the quickest way to get assistance.


• Ensuring a safe environment for the Distribution Centre team members is prioritized by implementing measures such as personal protective equipment, hygiene protocols, and split working hours.


• Orders cannot be delivered to PO Boxes.

Cotton On promo codes - what types are there?

Shoppers can make significant savings with the various promo codes available at Cotton On. During the Mid-Season Sale, customers have the opportunity to save up to 50% on an assortment of items such as dresses, shirts, and pants. This is a fantastic chance to update your wardrobe without spending a fortune.

In addition to seasonal sales, there are promo codes that members can take advantage of, such as a 20% off their first order. This exclusive offer for members emphasizes the benefits of joining the Cotton On community.

Moreover, Cotton On caters specifically to women's fashion with certain promo codes like a 50% discount on selected women's picks. No minimum purchase is required, encouraging shoppers to explore a variety of styles and make the most out of their shopping spree.

For those who are interested in even more savings, Cotton On offers Lucky Deals with a flat 30% off. Additionally, there are Big Monthly Discounts, where customers can save big without needing any promo codes.

Finally, while enjoying these substantial offers, customers are encouraged to stay alert for promo codes like a 50% off during special events or holiday seasons, which provide an ideal opportunity to shop at significantly reduced prices.

• Mid-Season Sale: Up to 50% off on various categories
• 20% off first order for members
• 50% off selected women's fashion
• Lucky Deals with a flat 30% off