Smiths City promo code - November 2024 - Picodi New Zealand

General information about Smiths City

Smiths City is a prominent retailer in New Zealand known for its comprehensive selection of furniture, appliances, electronics, and home essentials. Dedicated to providing a diverse range of products to fit various tastes and needs, Smiths City stands as a one-stop hub for quality home goods. Below is a detailed guide to the inventory you can expect to find at Smiths City.

• Home Appliances: Offering an array of small and large appliances, the store's selection includes blenders, mixers, toasters, coffee machines, electric kettles, and vacuum cleaners.
• Whiteware: Known for their extensive range of refrigerators, freezers, washing machines, dryers, and dishwashers from trusted brands.
• TV & Audio: Features the latest in home entertainment with items like 4K UHD, OLED and QLED televisions, sound bars, and various audio equipment including headphones and Bluetooth speakers.
• Computers & Phones: From desktops and laptops to mobile phones and smart watches, Smiths City provides an assortment of the latest gadgets and accessories including iPhone and iPad cases.
• Beds: Showcases a broad spectrum of beds and mattresses, including the Sleepyhead brand, bed bases, and bedroom furniture to meet all comfort and styling needs.
• Furniture: Offers a variety of furniture pieces for the lounge, dining area, and bedroom. Amongst the items are sofas, dining sets, recliners, and bedroom suites.
• Nursery: Caters to infants and young children with a selection of prams, buggies, high chairs, and cots.
• Heating & Outdoors: A section dedicated to BBQs, outdoor furniture, and heating solutions like heat pumps and air conditioners.
• Online Market: A special segment where you can find an assortment of home entertainment equipment, portable audio devices, computer accessories, and more.

Additionally, customers can benefit from a variety of services including:

• Price Promise: Smiths City promises competitive pricing on its products, ensuring customers receive the best value.
• Bonus Offers: A range of promotional deals and bonus offers are periodically available on select products.
• Airpoints Dollars™: The opportunity to earn Airpoints Dollars on purchases made at Smiths City.
• Hot Deals: Regularly updated special deals on hot items allowing for significant savings on popular products.
• FREE Click & Collect: A convenient option for customers to shop online and collect their purchases at their nearest Smiths City store.

In the quest to maintain high levels of customer satisfaction, Smiths City also offers flexible payment solutions such as Afterpay and Q Mastercard, making it easier for customers to get what they want when they need it. The company prides itself on being a pillar of the community, providing not only retail solutions but also contributing to local causes and initiatives.

Smiths City - how to complete a complaint and make a return?

Returns Policy at Smiths City

The following outlines the policy for returns and complaints at Smiths City:

• Change of Mind: Refunds for change of mind will be considered within 7 days of purchase, provided the product is returned in its original condition, including packaging and invoice.
  • Exclusions apply, and refunds will not be provided for:
    • Personal grooming and hygiene items
    • Headphones and earphones
    • Vacuum cleaners
    • Unsealed printer cartridges
    • Beds and bedding products
    • Software
    • VR headsets
    • Wearables
    • Gift Cards, SIM Cards, Recharge Cards and EZI-Pay Vouchers
• Consumers: Under the Consumer Guarantees Act 1993 (CGA), consumers have legal rights for goods that fail to meet the following consumer guarantees:
  • Acceptable quality
  • Fit for a particular purpose
  • Match the description provided
  • Correspond with any sample or demonstration model
• If goods are found to be faulty, Smiths City will meet obligations under the CGA to provide a remedy, which may include repair, replacement, or refund.
• Businesses: The CGA guarantees do not apply for goods purchased for business purposes.
• Minor Failure: If goods can be repaired or replaced within a reasonable time, Smiths City will do so. If not, a refund of the purchase price may be offered.
• Major Failure: In cases of major failure, customers can return goods for a replacement or refund. If a replacement is chosen, Smiths City will provide like-for-like goods where available.
• Delivery Charges: Shipping costs for the return of faulty goods will be covered by Smiths City, provided the goods have breached a consumer guarantee. If goods are not found to breach a guarantee, examination fees and return shipping costs may be charged.
• Refunds: Refunds are at the discretion of Smiths City and are normally processed within seven business days.
• Goods Damaged in Transit: If any goods arrive damaged, contact Smiths City within 24 hours to arrange a return and suitable remedy.
• Cancelling an Online Order: Cancellations can occur before dispatch for a full refund. If the order has been dispatched, follow the returns process upon arrival, noting that delivery fees may not be refunded.

Contact Information: For issues related to purchases, call 0800 764 847 or email customerservice@smithscity.co.nz.

In what ways can you pay for purchases in Smiths City?

Smiths City offers a variety of payment options to cater to the convenience of customers. Here is a detailed description of the payment methods available:

• EasyCard:

  The EasyCard functions similarly to a credit card, providing flexibility at the time of purchase. It grants a minimum of 60 days interest-free for every transaction, with no payments required within those 60 days. Customers can either settle the full amount by the due date to avoid interest or opt to pay a minimum of $10 or 3% of the balance, wherein interest is charged on the subsequent statement.



• Laybuy:

  With Laybuy, customers have the ability to receive their products immediately while spreading the total cost over 6 weekly automatic installments. This service is designed to be free of hidden charges and interest, promoting a transparent and manageable payment plan.



• Zip:

  Zip allows for immediate ownership of products with the convenience of dividing the purchase into 4 equal fortnightly payments. All transactions made with Zip are interest-free, simplifying the shopping experience and allowing customers to pay at a pace that suits them.

*Please note: Certain products including Apple goods, selected computers, game consoles, gift cards, clearance items, and some promotional offerings might not be eligible for interest-free terms. Flooring can be financed with a maximum of 18 months interest-free. Specific exclusions, fees, terms, conditions, and credit criteria apply. An initial booking fee and a monthly maintenance fee are included in the installment amounts. Post the interest-free period, the standard interest rate applies to any balance remaining or to any unpaid minimum payments during the interest-free period. Default circumstances may incur additional charges. For full details and terms, please refer to Smiths City's financial service provisions.

Conditions and methods of delivery in Smiths City

Standard Delivery Timeframes

• In Stock / Low Stock
  • Small Items:Courier in 2-5 working days in Urban Areas / Courier in 4-7 working days in Rural Areas
  • Large Items:Delivery in 4-5 working days in Urban Areas / Delivery in 7-14 working days in Rural Areas
• We can order for you
  • Small Items:Courier in 5-14 working days (Subject to supplier stock availability)
  • Large Items:Delivery in 7-14 working days (Subject to supplier stock availability)
• We can order for you (Furniture)
  • Large Items:Delivery in 5-12 weeks (Subject to supplier stock availability)
• We can order for you (Beds)
  • Large Items:Delivery in 15-20 working days

Additional Delivery Charges and Free Delivery Exclusions

• Additional charges may be required for delivery to rural areas or very large orders.
• Deliveries to Outer Islands (including but not limited to Chatham Island, Stewart Island, and others as listed) will incur additional costs and are excluded from free delivery offers.
• Delivery does not include unpacking, set up, or installation unless clearly specified.

Taking Delivery Of Your Order

• All order deliveries require a signature and will not be left unsecured at any location.

Tracking Your Order

• Customers receive an email with a shipping reference upon dispatch of their order.
• If the delivery is couriered, the item can be tracked via the provided link. For deliveries by Smiths City, customers will be notified of the day and timeframe for delivery.

Free Click & Collect

• Online orders can be collected from a store for free.
• During checkout, customers can select "Click & Collect" and choose the store for pickup.
• Online Market range items are delivery only and not available for in-store viewing or collection.

What promo codes and promotions are available in Smiths City?

Looking for ways to save at Smiths City? A plethora of promo codes are available that customers can apply to get fantastic discounts on a variety of products. You won't need a special promo code to take advantage of up to 50% off on select items—the reductions are already applied. Here's a breakdown of some of the specific offers currently available:

• Enjoy a sensational 50% discount on many items in the Smiths City catalogue. Ranging from home electronics to kitchen appliances, the half-price deals are hard to resist.
• Smiths City furniture deals also offer up to 50% off. It's an excellent opportunity to revamp your living space with high-quality items at half the price.
• Customers can subscribe to newsletters to get the latest promo codes directly into their inbox, which could include savings of up to 40% off.
• There's an ongoing sale which gives customers up to 30% off, helping to make those essential purchases much more affordable.
• Choose the Free Click & Collect option to avoid shipping costs and conveniently pick up your shopping from the nearest Smiths City store.

No matter what you're shopping for, be sure to check Smiths City for the best prices, and don't forget to look for promo codes that could save you big on your next purchase!