Superdry discount code - November 2024 - Picodi New Zealand

Superdry - general information

How to return purchases in Superdry?

Easy Returns – Confident in the quality of products, a return policy is in place for items purchased directly from Superdry Australia. Returns are accepted within 28 days of the original purchase date.

• Returns require an Order ID and the email address used for the original purchase.
• After requesting a return, customers will receive a return slip and instructions for completing the return. This slip is only for warehouse reference.
• The return slip must be affixed to a plain satchel, and customers are responsible for postage fees when returning items.
• Returns are generally processed within 3 - 5 business days upon receipt at the warehouse.

Online Return Policy:

• Items must be returned within 28 days of order date.
• Refunds are applicable for full price, promotional or markdown items.
• Exchanges are not offered via the online store.
• Shipping costs from the original order are non-refundable.
• Return items must be unworn, unwashed, and in unused condition, with all original labels and tags attached.
• Returns or exchanges of online orders can be made at Superdry Australia / New Zealand stores, excluding Queenstown and Sylvia Park stores.
• For hygiene reasons, underwear or swimwear cannot be returned or exchanged.
• Superdry reserves the right to refuse returns that do not adhere to these conditions.

• Proof of purchase is required for returns.
• Items bought in store cannot be returned online.
• A valid return authorisation number is essential, obtained through the Superdry Returns Centre.
• Superdry is not liable for lost returns without registered post or tracking.
• Returns posted directly to Superdry Australia stores will not be accepted.
• Gift card purchases returned for a refund will have the amount credited back to the original gift card.

International Returns: International returns are the customer's responsibility and are non-refundable. Preferred postal services should be used to send items back to the specified Australian address.

Faulty Returns: If a product is found to be faulty, customers are entitled to an exchange or refund under Australian Consumer Law, depending on the severity and nature of the fault.

• Assessment of faults will consider the product's use, reasonable lifespan for usage, and the expected wear and tear for the period used prior to the fault.
• For faulty or damaged items, customer support should be contacted for assistance.

Buy Now, Pay Later Returns:

• Returns for Afterpay and Zip purchases are acceptable both online and in-store for a full refund.
• Refunds will reflect on the Afterpay or Zip account balance once processed.
• Exchanges are not available for Buy Now, Pay Later purchases.

Superdry Samples & Seconds Returns: Items sold at sample and seconds sales may include defects or flaws and are non-refundable or exchangeable. Customers are advised to examine these items carefully before purchase.

What are the payment options in Superdry?

Payment Methods Accepted for Online Purchases:

• Visa
• MasterCard
• PayPal
• Afterpay - (Only available for customers using an Australian Afterpay account)
• ZipPay

Payment Methods Accepted in-store:

• Most credit and debit cards
• Cash
• Afterpay
• Alipay
• UnionPay
• BestPay
• JD Pay
• WeChat Pay

Superdry - delivery costs and methods

Superdry provides several methods of order delivery, catering to the needs of customers in Australia and New Zealand.

• All orders over $100 receive free standard shipping.
• Orders under $100 incur a flat rate of $7.95 for standard delivery.
• Express shipping is available at a flat rate of $14.95.
• Orders are dispatched within 1-3 business days from either the warehouse in Victoria, Australia, or the closest store.
• After dispatch, standard shipping typically takes 2-6 business days for most metro and inner-regional postcodes, with potential variations during busy periods.
• Products are sent with 'Authority to Leave' by Australia Post, meaning parcels may be left in a safe place if no one is available to receive them.

1. VIC: 2-5 business days
2. NSW, ACT, SA & QLD: 3-7 business days
3. Regional Areas (East Coast): 3-7 business days
4. WA, NT, TAS: 3-12 business days*
5. Express shipping generally falls within similar timeframes but may vary depending on the exact location.

• Deliveries are carried out using Australia Post and NZ Post.
• Shipping originates from Melbourne, Australia, and can take 3-7 business days, subject to regional delivery times and high-volume periods.
• A 15% charge is applied to orders to comply with New Zealand's GST law effective since December 1, 2019. The goods' value must be under $1,000 NZD.
• There are no additional border costs for New Zealand orders after the enforcement of the new GST law.
• Delivery costs for New Zealand remain consistent with current shipping rates provided.

All prices on the website are in AUD. When ordering from NZ, transactions are processed in AUD and converted to NZD by the customer's bank. Note that foreign currency exchange fees may apply.

Duties and Taxes: Upon reaching the destination country, any customs, taxes, or import duties accrued are the responsibility of the parcel's recipient. These charges are beyond the control of Superdry and must be paid by the recipient upon delivery. To estimate these costs, contacting the NZ Customs Office is advisable before placing an order.

*Note: Outer-regional areas may experience slightly longer shipping times.

What are the existing discount codes and promotions in Superdry?

At the Superdry discount code, a range of enticing discount codes are up for grabs. Shoppers can initiate their spree by seizing a 10% Off on their very first order employing a special discount code code.

For deal hunters, the Mid Season Sale should not be missed, offering up to 50% off on selected items without the need for any discount codes. An additional thrill for shoppers is the Buy 2 Save 20% promo, where purchasing two select items results in a 20% discount.

Exclusive bargains can also be found in the Outlet section, revealing discounts of up to 50% off on this season's Superdry styles. For those refreshing their closet, New Arrivals start from as low as $60 - a pleasant surprise with no discount code needed.

• 10% Off First Order with discount code
• Up to 50% Off during Mid Season Sale
• 50% Off Outlet without discount codes
• Buy 2 Save 20%
• New Arrivals starting from $60
• 2 Tees for $60 offer
• 10% Off for Newsletter Signup using discount codes