Crossroads voucher - December 2024 - Picodi Australia

General information about Crossroads

Crossroads Australia offers a dynamic range of products primarily catering to the fashion and home sectors. The selection includes various categories such as new arrivals, clothing, dresses, homewares, beauty products, plus size fashion in the 'Curve' section, and a dedicated 'Sale' section for discounted items.

For those looking to update their wardrobe, Dresses and Tops, along with a special collection of Linen clothing, are available. Additionally, Skirts and Accessories can be found to complement fashion choices.

In the realm of Home & Living, customers have a broad spectrum of products to enhance their living spaces. Some notable items include:

• A Royal Comfort 1200TC Ultra Soft 4-Piece Sheet Set previously priced at $79.00, now available at $31.00
• The Milano Decor 3 Piece Luggage Set, discounted from $249.00 to $125.00
• MyGenie X9 Twin Spin Turbo Mop Vacuum Cleaner Floor Mopping Vacuum Cordless, reduced from an original $699.00 to $162.00

Further enhancing the assortment are various sets ranging from towel bath sheet sets and bamboo sheet sets to mulberry silk pillowcases and quilt cover sets, all experiencing significant price reductions.

For instance:
- A Kingtex 7 Piece Towel Bath Sheet Set previously at $172.20, now $46.00
- The Ramesses Original 2000TC Bamboo Sheet Set reduced from $103.95 to $29.00
- A twin pack of Ramesses Mulberry Silk Pillowcases marked down from $130.20 to $19.00

Crossroads also caters to technological home conveniences, offering items like the MyGenie Xsonic Robotic Vacuum Cleaner and various air fryers such as the Kitchen Couture Dual View 10L Stainless Air Fryer.

Patrons have the opportunity to become Crossroads VIPs, enjoying rewards and staying informed about exclusive offers and promotions. With benefits like free Australian delivery on orders over $150* and easy returns, Crossroads Australia strives to provide a seamless and rewarding shopping experience.

For customer assistance, an FAQ section, contact details, and information about careers at Crossroads are readily accessible. Important information regarding terms and conditions, privacy policy, gift cards, and payment methods can be found below the main product categories for easy reference.

Products are available for purchase in both Australia and New Zealand, ensuring a wide reach across these markets. As part of Mosaic Brands Ltd, Crossroads represents one of the many brands under the enterprise's umbrella.

Crossroads - how to complete a complaint and make a return?

Change of Mind Returns

If a purchase was made online and there's a change of mind, a refund is provided when the item is returned to the Warehouse. For returns to any Crossroads store, there's an option for either an exchange or a Credit Note/Gift Card on Crossroads branded products.

Conditions for Change of Mind Returns

• Item(s) must be in original condition, unworn, unwashed, with all tags attached.
• Excludes Final Sale Items and Third-Party Seller Items (no refund, exchange, or gift card for these).
• Proof of purchase is required.
• Earrings, underwear, and swimwear are excluded for hygiene reasons.
• Returns must be received within 30 days of purchase.
• Customer is responsible for the return shipping costs.
• Return costs for faulty or incorrectly supplied items will be covered by Mosaic Brands.

Returns are governed by the Australian Consumer Law and Fair Trading Act, ensuring consumer protections are upheld.

Non-Refundable Items

Earrings, underwear, and swimwear are non-refundable due to hygiene reasons. All refunds exclude delivery charges. Final Sale items and Third-Party Seller items are not eligible for returns or refunds for change of mind, either in store or online. Items are marked as such on product pages and invoices.

Online Purchases

For items bought online, returns must follow the specified policy and all refunds exclude delivery charges. Exchanges are not offered online; instead, visit a local store for exchanges.

• PayPal and Afterpay returns are accepted at the online returns warehouse.

Cancellations and Order Amendments

Cancellations or amendments to orders cannot be made once an order is placed. Details to check prior to order confirmation:

• Delivery address accuracy
• Colors and sizes
• Item quantities
• Application of discounts or rewards

Marketplace Purchases

Returns for products purchased via marketplaces like AMAZON or EBAY are not accepted in store or online. Return requests for such items must be placed through the original marketplace.

Incorrect or Faulty Items

If a faulty product or incorrect item is received, use the Contact Us form with a picture of the item and a description of the fault for assessment. Approved issues will lead to a refund to the original tender type. General wear and tear not resulting from a manufacturing fault are excluded.

Sale Items

Sale items are non-refundable for change of mind, whether purchasing in store or online and are labeled as such on the product page and invoice.

Health Essentials and Pre-order Items

Health Essentials such as first aid kits, hand sanitizers, and cleaning and masks are non-refundable for change of mind. Pre-order items may take up to 10 weeks for delivery.

Return Methods

• Seko Returns: Easy returns via SEKO with tracking details provided by email.
• Parcel Point: Drop off at a Parcel Point location, tracked and processed within 10 business days upon receipt.
• Courier Pickup: Collection service by ParcelPoint's courier, available for pickup between 8am - 5pm on business days, tracked and processed within 10 business days.

Note: Consumer rights under the Australian Consumer Law are not affected by Crossroads' returns policy.

What payment methods are available in Crossroads?

Payment Methods at Crossroads

For completing payments on orders, various payment options are offered. Accepted credit cards include VISA, MasterCard, and American Express. VISA and MasterCard debit cards are also accepted as payment methods. Furthermore, alternative payment services like Paypal and Afterpay are available for use.

Once an order is placed, the corresponding card will be debited. On the card statement, the transaction will reflect as a charge from Crossroads.

Though EFTPOS cards are common, payments from EFTPOS cards other than VISA and MasterCard are not processed.

Layby services are not offered online. However, Afterpay serves as an alternative that allows customers to buy immediately and pay later.

Afterpay Details:

• Available for both in-store and online purchases within Australia.
• Requires the customer to live in Australia, be at least 18 years old, and use an Australian credit or debit card.
• Afterpay orders must total over $20 and under $1,000.
• Orders are shipped immediately and payments are made over four equal instalments.
• No extra fees are charged if payments are made on time, however late fees may apply for delayed payments.
• Communication about payment schedules and instalments comes directly from Afterpay via email.

Security of Personal Information and Credit Card Details

The security of personal information and credit card details is held in high regard. All reasonable measures have been taken to keep this information safe. The website employs 128-bit SSL encryption on pages where personal and payment details are entered. As an indicator of a secure page, look for a padlock icon in the browser, verifying the authenticity and security of the website.

Information about delivery in Crossroads

There are multiple methods of order delivery available for items purchased from Crossroads. The delivery options and their associated details are as follows:

• Standard Australian Delivery:

  • For orders under $150, a $12.95 flat fee applies.
  • Orders over $150 receive free delivery within Australia.
  • Metropolitan areas can expect delivery within 5-7 business days from the dispatch date.
  • Items shipped to regional areas generally take 7-10 business days from the dispatch date for delivery.
  • Deliveries are provided by Australia Post.
  • A signature is required upon delivery. If not home, a calling card will be left with instructions for parcel collection.

• New Zealand Delivery:

  • A delivery charge of AUD $15 applies to orders under $150.
  • Orders over $150 are delivered for free.
  • Delivery timeframe is generally between 7 - 20 business days.
  • The delivery service provider is Seko.

• Click & Collect:

  • Allows customers to order online and collect from Crossroads stores.
  • If items are not available at the local store, they will be shipped to the customer’s home at no extra cost.

• Parcel Point:

  • Affordable, trackable service available at local stores.
  • Stores are open 7 days a week and have late closing times for convenience.
  • Notification is sent via email or SMS when items are ready for collection.
  • Photo ID is required for collection.
  • Parcel returns can also be processed through ParcelPoint.

Additional notes pertaining to Third Party Partners and other related delivery services:

• Third Party Partners products attract the same delivery charges as Crossroads Online items but are shipped separately, even if ordered together.
• Orders consisting of a mix of Third Party Partners and Crossroads items will result in multiple parcels, but no extra shipping costs are applied.
• Orders over AUD $1,000 may incur customs charges and duties, which must be paid by the recipient directly.
• For Sister Brand and EziBuy Deliveries:
• EziBuy products are dispatched separately from New Zealand and may take 10 - 21 business days for delivery after dispatch.
• Orders exceeding AUD $400 may be subject to customs charges and duties, payable by the recipient.
• Sister Brand products are shipped from their corresponding warehouses without additional shipping charges.
• Email notification with tracking details is sent once an order is dispatched.
• Partial Deliveries:
• Orders with multiple items may be delivered in separate parcels under different tracking numbers.
• Email notifications are sent in cases of partial deliveries, with relevant tracking information provided.
• No additional shipping charges are applied to partial orders.

During promotional periods, delivery times could be longer than the estimated timeframes. Customers are encouraged to have patience during these high demand times.

What vouchers and promotions are available in Crossroads?

Shoppers seeking to maximize their savings at voucher Crossroads can delight in a variety of enticing vouchers and promotions. Engage in the remarkable opportunity to save $20 when you spend over $50, courtesy of voucher Crossroads's loyalty program. This remarkable offer is designed to enhance your shopping experience and value for money.

Furthermore, voucher Crossroads takes pride in rewarding their VIP members with an additional 10% off VIP Rewards, ensuring that loyal customers are acknowledged with exceptional savings. No voucher is needed to access this exclusive benefit. The pleasure of shopping is amplified with free delivery on all orders over $120, a convenience that is automatically applied at checkout without the need for a voucher.

Moreover, voucher Crossroads invites you to indulge in weekly deals that boast discounts of up to 70%, allowing you to enjoy fashion at a fraction of the cost. The clearance sale also presents a staggering 70% off, presenting an ideal chance to revamp your wardrobe with top-quality apparel. For beauty enthusiasts, products commence at a mere $2.79, presenting an economical pathway to beauty enhancements without necessitating a voucher.

Gift cards from voucher Crossroads start as low as $10, representing an ideal gift for friends and family, adding that personal touch to your presents. Finally, relish the prospect of enormous savings throughout January at voucher Crossroads, without the prerequisite of a voucher to capitalize on superb deals.

• Save $20 on spends over $50 with voucher Crossroads's own loyalty program.
• Enjoy a 10% discount as a VIP member with the VIP Rewards voucher from voucher Crossroads.
• Benefit from free delivery on orders exceeding $120 at voucher Crossroads, no voucher required.
• Profit from up to 70% off on weekly deals at voucher Crossroads, no voucher necessary.
• Seize up to 70% off during the clearance sale at voucher Crossroads without the need for a voucher.