Red Rat promo code - November 2024 - Picodi New Zealand

What do we know about Red Rat?

Red Rat is a dynamic retailer offering a wide range of apparel and accessories for men, women, and youth. The collection features some of the world's biggest brands, ensuring shoppers have access to the latest drops and popular styles.

Red Rat caters to various customer needs by providing:

• Footwear: Top-quality shoes for different age groups and preferences.
• Menswear: Trendy and comfortable clothing, including shirts, pants, and outerwear.
• Womenswear: Stylish garments ranging from casual to chic, perfect for various occasions.
• Youth & Kids: Durable and fashionable attire suited for the younger demographics.
• Headwear: A variety of hats and caps to complement any outfit.
• Accessories: Essential additions such as air fresheners, bags, and more.

Sale events at Red Rat offer customers the chance to purchase products at up to 60% off, providing an opportunity for savings.

Shopping at Red Rat is made more accommodating through services such as:

• 30 Day Returns: A hassle-free return policy for customer satisfaction.
• Free Delivery: Available for orders over $175 to enhance the shopping experience.
• Gift Cards: Perfect for gifting, offering recipients a chance to choose what they like.
• EZPay: An easy payment option, allowing customers to spread out payments.
• Splitpay: An interest-free payment alternative that divides the cost over multiple payments.

For additional support, Red Rat provides:

• Live Chat assistance to help with any inquiries.
• Access to frequently asked questions (FAQs) for immediate information.
• A dedicated freephone line (0800 728 728) for personalized customer service.

Complaints and returns in Red Rat

Red Rat offers a 30-day return policy on products that are in their original condition following the receipt of shipping confirmation. However, there are exclusions such as the sale of face masks, socks, and underwear which are final and are ineligible for return or exchange unless faulty.

Returns Process:

• To initiate a return, contact must be made either via livechat, email at hello@redrat.co.nz, or by calling 0800 728 728 to register the return.
• If the return is due to a fault, photos may be requested for verification before registering the return.
• Items should be returned via courier along with the original invoice and a note stating the reason for the return.
• Returned items should be sent to: Red Rat Clothing Ltd, 26 Ascot Road, Airport Oaks, Mangere, 2022.
• Returns are to be sent at the customer's expense unless otherwise advised. A refund of the original freight fee will be at Red Rat's discretion.
• A tracked courier service requiring a signature upon delivery is recommended, as Red Rat is not liable for returns that do not reach the distribution centre.

Exchange Process:

• Products can be exchanged if they are in the original condition within 30 days of receiving shipping confirmation.
• Exchanges can be made at any Red Rat store nationwide or via the distribution centre.
• Before sending a product for exchange, call or email to register the exchange.
• All exchanges are subject to stock availability, and sizing may vary from store to store.
• Like returns, exchanges are at the customer's expense unless the exchange is due to a product fault.

Incorrect Items:

If an incorrect item or size is received, contact should be made immediately, and the correct product or size will be shipped in exchange for the incorrect one.

Clearance items are final and not entitled to the refund or return policy outlined, except if the product is found to be faulty.

For further assistance with disputes regarding complaints and returns, customers are advised to contact the store manager or use provided contact details to reach Red Rat's customer service. If not resolved, customers may review their rights under the Consumer Guarantees Act.

How can you pay for an order in Red Rat?

Payment Methods at Red Rat

Customers can choose from several payment methods when shopping at Red Rat:

• Payment can be made online using a credit card, debit card, or with an EzPay account.

If using a credit or debit card and the order amount exceeds $75, additional security verification may be required. This involves a Red Rat customer service representative contacting the customer for basic security questions to validate the order. It is a measure to protect the integrity of transactions and to prevent fraud.

For customers looking to complete an immediate purchase but spread the cost over time, Red Rat introduces EzPay:

• EzPay allows customers to shop with an extended purchase limit and pay later.
• To apply for EzPay, customers must be over 18 and New Zealand residents.
• Relevant identification documents and information are required for the application.

Note: Direct debits for EzPay must be from a bank account registered in the customer's name due to privacy considerations. Automatic Payments, however, can be arranged through a partner's bank account.

If customers encounter financial hardship and are unable to keep up with payments, they are advised to contact Red Rat in order to potentially suspend or adjust payments based on the situation.

Important: In the event of missed payments, Red Rat's collection team will reach out to the customer to assist with restarting the payments. Persistent missed payments may result in a home visit by one of their team members.

Complete payment of an account can be arranged by calling Red Rat for a lump sum direct debit payment, through internet banking, or in-store payments.

Red Rat's bank account for automatic payments is BNZ 02-0191-0003676-000. It is crucial to use the customer number as a reference.

Changes to payment dates or amounts can be made by contacting Red Rat via phone or email.

Conditions and methods of delivery in Red Rat

Delivery Methods:

1. Delivery within New Zealand:
   Standard delivery generally takes 2-3 business days. An additional day is required for rural delivery.

2. Express Tonight Delivery for Auckland:
   Available Monday - Friday for orders placed before 2 pm. Delivered between 6 - 9 pm the same day.

3. Delivery to Australia:
   Typically takes 10-15 working days. Parcels carry an Authority To Leave and may be left in a secure location without signature if recipient is not present.

4. Delivery to Great Barrier Island:
   Orders should be addressed to the recipient c/- Great Barrier Airlines, followed by the recipient's address on the island.

Delivery Costs:

• NZ - Standard Shipping: $10

• NZ - Express Tonight Shipping (Auckland): $20

• Shipping to Australia: $15

Courier Services:

• Within NZ: NZ Post, signature required.

• To Australia: First Global Logistics, Authority To Leave included.

Tracking and Communication:

• Customers receive an email confirmation upon order receipt and dispatch, with tracking details for deliveries within NZ.

• Tracking available through Courier Post's website for NZ deliveries.

• Multiples emails may be sent through the product's journey for updates.

Additional Information:

• If the Express Tonight Guarantee is not met, the shipping fee is refunded along with a $25 off code for future purchases.

• Customs or import duties may apply for Australian deliveries, to be paid by the recipient.

• Direct deliveries to PO Boxes or parcel lockers are not available.

• In case of multiple delivery attempts failure, orders are returned to Red Rat and payment is refunded.

• Additional fees may apply for large or heavy items, customer will be contacted before proceeding with the order.

What promo codes and promotions are available in Red Rat?

Shoppers looking to save at Red Rat promo code will find a variety of promo codes to choose from. For those making their first purchase, there's an enticing $20 off discount when they sign up for email updates at Red Rat, with a minimum spend of $99—this Red Rat promo code will be sent directly to their inbox.

If you're planning a larger purchase, Red Rat also offers free delivery for orders over $175—a great way to save without needing a Red Rat promo code.

• Looking for bigger discounts? Red Rat provides up to a 70% reduction on select items, allowing for massive savings on your favorite fashion pieces.
• For cap enthusiasts, there is a "Buy One, Get One 50% Off" deal on caps. This way, customers can update their cap collection and enjoy savings with this Red Rat promo code.
• The savings continue with up to 60% off on sale items, which is perfect for bargain hunters seeking to snag a deal at Red Rat.

Furthermore, vintage tee-lovers can find styles starting at just $65, ideal for adding a retro flair to anyone's wardrobe.

In summary, with various promo codes ranging from direct discounts to shipping deals, Red Rat caters to the savvy shopper looking to get the most out of their shopping experience.